[TelstraClear] Sydney Morning Herald

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698 posts

Ultimate Geek
+1 received by user: 52

#219625 30-May-2009 00:42

nslookup www.escapistmagazine.com ns1.paradise.net.nz
Server: rachel.paradise.net.nz
Address: 203.96.152.4

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to rachel.paradise.net.nz timed-out

nslookup www.escapistmagazine.com ns2.paradise.net.nz
Server: kirsty.paradise.net.nz
Address: 203.96.152.12

*** kirsty.paradise.net.nz can't find www.escapistmagazine.com: Server failed

nslookup www.escapistmagazine.com dns1.clear.net.nz
Server: dns1.clear.net.nz
Address: 203.97.33.1

Non-authoritative answer:
Name: www2.tmserv.net
Address: 209.34.224.72
Aliases: www.escapistmagazine.com
esc.lb.escapistmagazine.com

OR the same as Paradise ns1 (more often than not it works though)

nslookup www.escapistmagazine.com ns1.acld.clix.net.nz
Server: ns1.acld.clix.net.nz
Address: 203.97.78.43

Non-authoritative answer:
Name: www2.tmserv.net
Address: 209.34.224.72
Aliases: www.escapistmagazine.com
esc.lb.escapistmagazine.com

I should also note that this isn't / wasn't just me. Other TCL cable people have reported this exact same issue with this website in the past (on Geekzone no less).

Tunk

35 posts

Geek

#219664 30-May-2009 08:22

We've had dns troubles at work on our telstra clear connection aswell.

After having the run around (blaming our nice clean computers, p2p, network equipment on our end etc), basically it came down to being forced to use their dns servers or get nowhere fast.

And we still have dns troubles on a few sites.

Let us pick up our pitchforks, grab some torches and start a x-plan hunt on your favourite ISP!

anatoki

85 posts

Master Geek

Trusted

#223562 10-Jun-2009 12:36

The above issue that Screeb has been experiencing has been investigated by Customer Help. The problem is that the owner of the domain has his zone file set up incorrectly. www.escapistmagazine.com is an alias of an alias which causes the DNS query to time-out.

www.escapistmagazine.com is an alias for esc.lb.escapistmagazine.com.
esc.lb.escapistmagazine.com is an alias for www1.tmserv.net.
www1.tmserv.net has address 209.34.224.71

All the owner of the domain needs to do is remove one of the aliases and point it to an A record.

Screeb

698 posts

Ultimate Geek
+1 received by user: 52

#223615 10-Jun-2009 14:39

It should also be mentioned that Paradise's DNS servers have a shorter timeout than usual, which is why the problem only occurs with Paradise.

anatoki

85 posts

Master Geek

Trusted

#223623 10-Jun-2009 14:58

Considering that address is the only known address (to my knowledge) that this problem is affecting, as stated in that email I sent you in a PM, it's unlikely that Paradise will modify the threshold for just 1 address.

If there's a few addresses that this is happening on (again you must realise it's not a problem with Paradise, but the zone files controlled by the domain owner), feel free to send me a PM and I'll advise the right people.

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#226561 19-Jun-2009 09:07

Broken again.....sigh

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

gingereejit

89 posts

Master Geek
+1 received by user: 5

#232630 8-Jul-2009 17:40

SMH is virtually impossible again - unless I want to go and make a cup of tea between every page loading! :(

anatoki

85 posts

Master Geek

Trusted

#232637 8-Jul-2009 17:47

Add to your etc/hosts file the following:

127.0.0.1 direct.fairfax.com.au

and you shouldn't have any more problems (apart from losing their adverts, oh noes!)

gingereejit

89 posts

Master Geek
+1 received by user: 5

#232847 8-Jul-2009 23:57

anatoki: Add to your etc/hosts file the following:

127.0.0.1 direct.fairfax.com.au

and you shouldn't have any more problems (apart from losing their adverts, oh noes!)

Perfect - thank you very much

Stix

81 posts

Master Geek
+1 received by user: 8

#232947 9-Jul-2009 11:18

Hi - This problem resurfaced again for me over the last week. I note that other Australian websites are also loading slower again (e.g. www.australianit.news.com.au) but Fairfax newspaper stable of sites are a joke!
I am on TCL cable network here in Chch and the upgrade to TCL's South Island Fibre InterCity network capacity a back in late April seemed to fix it. But here we are back in "page load" limbo land again! Have lodged a query/fault with ClearNet....won't hold my breath though! ISP of the year, with these recurring performance issues on popular Aust sites - yeah right!
Cheers
Peter

Still nothing back from TCL Faults team - thanks for responses to my post.
I have had a look at the Ping times and trace route on the SMH and it is bascially indicating to me that TCL are ndeed using a proxy on the Fairfax/Sydney Morning Herald front/start page with the smh.com.au URL terminating on a TCL Server IP address (203.97.86.202) with a 22 second ping from here in Chch. No doubt they are doing this proxy redirect to cut down on this popular sites traffic on their Tans-Tas links. Fair enough, but their Engineers need to ensure that ISP customers have a commercial/usable page load to this key Australian new site.

anatoki

85 posts

Master Geek

Trusted

#232960 9-Jul-2009 11:38

There are no capacity issues on the cable networks (on any of the nodes) in Christchurch/Wellington at all. Routing isn't a one-sided issue, so the problem may not lie with TCL.

New World

Shop on-line at New World now for your groceries (affiliate link).

r2b2

586 posts

Ultimate Geek
+1 received by user: 109

#232976 9-Jul-2009 12:36

Looking at the size of the SMH homepage it isn't really surprising that it takes so long - 1.3 meg for a home page is pretty ridiculous.

Given the number of objects on the page and the overall size, a lot of the speed may also depend on what browser you are using (e.g. if you're using Firefox use FireTune or similar to tune the browser to your connection and install AdBlock Plus extension. that should help a bit)

schristall

9 posts

Wannabe Geek

#239383 27-Jul-2009 16:24

Hi all,

I am an employee of FairfaxDigital, the publisher of www.smh.com.au. I would like to follow up with any issues you are experiencing in viewing our website.

The above mentioned IP address (203.97.86.202) is a form of proxy server, however it is an Akamai Edge Server (a global Content Distribution System), which should always will make your access to our site faster! While this is being hosted within TelstraClear's network, they do not maintain it.

I am also interested in the comments regarding direct.fairfax.com.au not performing correctly. I would appreciate it if people that are experiencing slow load times for www.smh.com.au to ping/nslookup "direct.fairfax.com.au" and reply back with the IP that you receive.

Thanks and regards

Steven Christall
Digital Infrastructure Services

Fairfax Digital
Level 2, 1 Darling Island Road
Pyrmont NSW 2009

freitasm

BDFL - Memuneh
80658 posts

Uber Geek
+1 received by user: 41070

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Geekzone

Lifetime subscriber

#239384 27-Jul-2009 16:27

I am using the TelstraClear Cleanet DNS and got this:

Pinging ffxd.adbureau.net [122.248.157.38] with 32 bytes of data:
Reply from 122.248.157.38: bytes=32 time=54ms TTL=245
Reply from 122.248.157.38: bytes=32 time=94ms TTL=245
Reply from 122.248.157.38: bytes=32 time=45ms TTL=245
Reply from 122.248.157.38: bytes=32 time=50ms TTL=245

Ping statistics for 122.248.157.38:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 45ms, Maximum = 94ms, Average = 60ms
Server: ns1.acld.clix.net.nz
Address: 203.97.78.43

Name:    ffxd.adbureau.net
Address: 122.248.157.38
Aliases: direct.fairfax.com.au

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schristall

9 posts

Wannabe Geek

#239392 27-Jul-2009 16:52

Hi freitasm,

Thanks for your fast reply.

Two additional questions for you.

1 / Do you find www.smh.com.au slow to load? eg 10s, 20s, ... 60s ?
2 / What region in NZ are you located in?

Regards
Steve

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