[TelstraClear] Sydney Morning Herald

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mattbush

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#32842 25-Apr-2009 07:21

Hi

Anyone else have difficulty reaching www.smh.com.au lately.
It does get there but extremely slowly.

cheers

1 | 2 | 3 | 4

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#209130 25-Apr-2009 07:27

I think you mean .com.au but I just tried that now and it loaded really fast, no issues here. I have never been to that site before so no caching involved.

EDIT: just realised that it has a similar formatting to www.stuff.co.nz

sbiddle

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#209134 25-Apr-2009 08:12

You are on a TCL cable connection. TelstraClear have a transparent proxy server.

For over 4 months now there have been ongoing issues with this proxy server (plenty of threads here on GZ) and one of the consequences of this has been extremely slow or the inability to load both smh.com.au and theage.com.au and some other Fairfax Digital sites.

Interestingly enough my problems were solved by a change in my IP address this week (due to a different issue) which suggests that it's not the proxy itself that's causing the issue but the fact it's poorly configured.

I'd start ringing TCL's helpdesk every day until they get sick of you ringing and fix it.. Other than that there is nothing you can actually do.

freitasm

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#209144 25-Apr-2009 09:22

Same slowness for me here.

As for SMH and Stuff being similar, they are both Fairfax publications.

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f1guy

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#209152 25-Apr-2009 10:02

Hi,

I have had the same problem over the last couple of weeks. It does seem to alright at the moment. The same thing was happeneing with The Age, another fairfax publication.

sbiddle

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#209187 25-Apr-2009 11:13

freitasm: Same slowness for me here.

As for SMH and Stuff being similar, they are both Fairfax publications.

It's super fast for me here and I see all the ads on my new IP.

At work on a TCL connection on a different IP range it's around a 2 min delay to load a page and many of the ads are typically missing which indicates there are issues somewhere with TCL that are causing the issue, it's certainly nothing to do with the website itself.

Davos

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#209533 26-Apr-2009 18:53

TCL cable here - and smh.com.au has been slow for me for *months*. I make coffee while it loads.

TCL know about it. Wish they'd fix it.

Today I received a "What's new in the world of TelstraClear". Great news I think - finally HD, PVR is on its way. But no - marketing bumpff and they want my vote for best ISP. Absolutely nothing new.

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Kiwi Pete

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#209557 26-Apr-2009 19:59

Both the SMH and The Age are ok at home via Xtra but hopeless at work via a Telstra connection where they take up to 5 mins to load or return to their homepage if looking at articles.

sbiddle

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#209561 26-Apr-2009 20:09

I just wonder how long it will take TCL to do something. They've been aware of it for months.

The fact my IP changes resolves the issue for me shows it doesn't affect their entire network.

anatoki

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#210046 28-Apr-2009 00:13

The problem seems to be accessing direct.fairfax.com.au (122.248.157.38). With that IP blocked, all sites on Fairfax servers load instantly.

Perhaps you may wish to lodge an enquiry with Fairfax to see if there's something on their end that they may be able to resolve? You mention that on a different IP range you can access it fine, perhaps there's some bogon filtering going on? (I'm not entirely clued up here..)

Anyhow, direct.fairfax.com.au is (AFAIK) their adserver so you can just add it to your hosts file as 127.0.0.1

gingereejit

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#210330 28-Apr-2009 20:53

Slow for me too

Davos

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#210759 30-Apr-2009 06:41

The fix suggested by anatoki works a treat for me. Thanks.

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Kiwi Pete

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#210774 30-Apr-2009 07:48

This morning logged on at work through our TCL connection with no problems at all! Has the fix been done by TCL?

mattbush

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#218579 28-May-2009 10:34

mattbush: Hi

Anyone else have difficulty reaching www.smh.com.au lately.
It does get there but extremely slowly.

cheers

yay...fixed for me today!!!

Screeb

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#218919 28-May-2009 19:17

I still can't access www.escapistmagazine.com without putting the IPs it uses into my hosts file, though that's obviously a DNS issue rather than a routing issue per se. (using Paradise DNS). GG Telstraclear...

anatoki

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#219524 29-May-2009 21:01

Screeb: I still can't access www.escapistmagazine.com without putting the IPs it uses into my hosts file, though that's obviously a DNS issue rather than a routing issue per se. (using Paradise DNS). GG Telstraclear...

Eh?

tristan:~ tristan$ nslookup www.escapistmagazine.com ns1.paradise.net.nz
Server: ns1.paradise.net.nz
Address: 203.96.152.4#53

Non-authoritative answer:
www.escapistmagazine.com canonical name = esc.lb.escapistmagazine.com.
esc.lb.escapistmagazine.com canonical name = www2.tmserv.net.
Name: www2.tmserv.net
Address: 209.34.224.72

tristan:~ tristan$ nslookup www.escapistmagazine.com dns1.clear.net.nz
Server: dns1.clear.net.nz
Address: 203.97.33.1#53

Non-authoritative answer:
www.escapistmagazine.com canonical name = esc.lb.escapistmagazine.com.
esc.lb.escapistmagazine.com canonical name = www1.tmserv.net.
Name: www1.tmserv.net
Address: 209.34.224.71

tristan:~ tristan$ nslookup www.escapistmagazine.com ns1.acld.clix.net.nz
Server: ns1.acld.clix.net.nz
Address: 203.97.78.43#53

Non-authoritative answer:
www.escapistmagazine.com canonical name = esc.lb.escapistmagazine.com.
esc.lb.escapistmagazine.com canonical name = www1.tmserv.net.
Name: www1.tmserv.net
Address: 209.34.224.71

tristan:~ tristan$

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