Prepay mobile broadband

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SteveON

1916 posts

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#416927 14-Dec-2010 09:51

dannywii: never trust vodafone customer service

why dont u give 2degree a try

johnr

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#416937 14-Dec-2010 10:04

dannywii: never trust vodafone customer service

why dont u give 2degree a try

I worked as a CSR for a number of years and did a dam fine job thanks

I find your post off topic you are not following Geekzone FUG that you agreed to. I have passed this and other posts on the the admin of Geekzone

John

johnr

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#416949 14-Dec-2010 10:22

@stevonz I think I have figured out what is happening

You are trying to add a data bundle when the prepay connection already has a free promo 50 meg data bundle

If you need it confirmed PM me and I will help out

Thanks John

stevonz

397 posts

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#416985 14-Dec-2010 11:35

@johnr - PM sent.

Thanks

Cheers, Stevo

stevonz

397 posts

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#417091 14-Dec-2010 14:34

Hopefully my final post on the topic. Please leave other service providers out of the equation - I get it...

What I wanted to understand is, can I keep adding a 512MB top-up during the month, if I consume the 512MB add-on?

https://www.vodafone.co.nz/mobile-broadband/which-plan-is-right.jsp#/#tab2

Without a monthly data Add-on, you will be charged at our daily casual data rate.
*After your initial 2GB bundle has either expired or been exhausted if you use the Vodem without purchasing either a 100MB Broadband Lite or 512 MB Broadband Surfer Add-on, the credit will be consumed at our daily rate of $1 for your first 10MB, and $1 for each MB thereafter.

Cheers, Stevo

pwner

423 posts

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2degrees

#417094 14-Dec-2010 14:38

stevonz: Hopefully my final post on the topic. Please leave other service providers out of the equation - I get it...

What I wanted to understand is, can I keep adding a 512MB top-up during the month, if I consume the 512MB add-on?

https://www.vodafone.co.nz/mobile-broadband/which-plan-is-right.jsp#/#tab2

Without a monthly data Add-on, you will be charged at our daily casual data rate.
*After your initial 2GB bundle has either expired or been exhausted if you use the Vodem without purchasing either a 100MB Broadband Lite or 512 MB Broadband Surfer Add-on, the credit will be consumed at our daily rate of $1 for your first 10MB, and $1 for each MB thereafter.

Please correct me if i am wrong but my understanding is that you can only have a single broadband add-on at a time. to purchase another add-on you must first use up the first add-on. you can still purchase as many add-on's you want during any month, just only have one at a time.

JohnR is probably the best to confirm that.

Any posts are personal comments and not that of my employer

Dell

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stevonz

397 posts

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#417098 14-Dec-2010 14:48

pwner: Please correct me if i am wrong but my understanding is that you can only have a single broadband add-on at a time. to purchase another add-on you must first use up the first add-on. you can still purchase as many add-on's you want during any month, just only have one at a time.

JohnR is probably the best to confirm that.

Yes have had some discussions with johnr... going in circles.

"to purchase another add-on you must first use up the first add-on"... this is where it becomes funky. So I have to exhaust my add-on? And if I still have credit on the account it is being consumed by casual data rates insead of being able to be used to buy another top-up.

Do I need to disconnect 3G services while this takes place so no data is consumed while I add another top-up?

Cheers, Stevo

wongtop

569 posts

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+1 received by user: 50

#417123 14-Dec-2010 15:37

stevonz: Hopefully my final post on the topic. Please leave other service providers out of the equation - I get it...

What I wanted to understand is, can I keep adding a 512MB top-up during the month, if I consume the 512MB add-on?

https://www.vodafone.co.nz/mobile-broadband/which-plan-is-right.jsp#/#tab2

Without a monthly data Add-on, you will be charged at our daily casual data rate.
*After your initial 2GB bundle has either expired or been exhausted if you use the Vodem without purchasing either a 100MB Broadband Lite or 512 MB Broadband Surfer Add-on, the credit will be consumed at our daily rate of $1 for your first 10MB, and $1 for each MB thereafter.

You can only have either the BBLite or the BBSurfer addon at any one time. At any time you have either of these activated, you can purchase additional data (100MB or 512 MB) at any time. This additional data is used before the data in the underlying addon and has a 30 day expiry.

Sorry I am not sure if you can have multiple additional data packs activated at the same time.

richms

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#417180 14-Dec-2010 18:02

dannywii: never trust vodafone customer service

why dont u give 2degree a try

Probably because they dont offer 3g service where he needs it, he has already got credit with vodafone which he wants to get sorted out and he already has a device and sim that is able to work.

Richard rich.ms

DonGould

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#417199 14-Dec-2010 18:57

Johnr can you explain the bonus50 business rules to us a bit more... or provide a link? I seem to recall that was part of my problem today. eg, what is bonus50 and why is it causing issues?

As for 2deg, XT, I agree - it's really annoying to get spam. It made this thread really hard to follow.

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

richms

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#417278 14-Dec-2010 21:21

When I was using the vodafone prepay on a phone, I found it confusing with multiple expiration and balances on different addons, and having the first addon renew when I was still using the extra addon for more data etc.

I'm not saying that's what happened to the OP, but it is bloody confusing, and not helped by the fact that the call center staff in a foreign land had minimal concept of what they were.

Richard rich.ms

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DonGould

3892 posts

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#417282 14-Dec-2010 21:24

richms: not helped by the fact that the call center staff in a foreign land had minimal concept of what they were.

Don't get me started on that one! I'm just waiting for a 2Deg solution that suits my requirements.... but I do like that vf have local guys on the forums. Just not calling a l1hd again.

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

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