[TelstraClear] What is going on here?

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JonC

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#42864 30-Jul-2006 14:38

Don't know if it'll do you any good, but check out:

http://192.168.100.1

This is the usual address of the web-portal of the cable-modem. All the statuses should be "Done" or "Operational". The "Signal" page also seems to show what quality signal you're getting. Not that this will really be any help to you apart from telling you either the modem has a problem or the signal quality is rubbish (my SNR is 40dB and I know this is getting me a good connection, but I don't know what is considered a bad SNR). TCL are probably the only ones who can sort those sorts of problems for you.

KellyP

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#42866 30-Jul-2006 15:21

JonC: Don't know if it'll do you any good, but check out:

http://192.168.100.1

This is the usual address of the web-portal of the cable-modem. All the statuses should be "Done" or "Operational". The "Signal" page also seems to show what quality signal you're getting. Not that this will really be any help to you apart from telling you either the modem has a problem or the signal quality is rubbish (my SNR is 40dB and I know this is getting me a good connection, but I don't know what is considered a bad SNR). TCL are probably the only ones who can sort those sorts of problems for you.

status is all done & operational.

Frequency 711000000 Hz Locked

Signal to Noise Ratio 36 dB

QAM 256

Network Access Control Object ON

Power Level -7 dBmV

for a new reading

HFC MAC Address 00:20:40:4C:76:60

Upstream Value

Channel ID 4

Frequency 22500391 Hz Ranged

Ranging Service ID 6585

Symbol Rate 2.560 Msym/s

Power Level 33 dBmV

JonC

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#42867 30-Jul-2006 15:51

Well, I hate to speculate - I'm not an expert on cable modems, etc. But I don't have the two lines:

QAM 256
Network Access Control Object ON

and my Power level is 5 dBmV

So, if I were you, I'd be talking to a TCL techo about it. Hope you get it sorted.

chiefie

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#42868 30-Jul-2006 16:17

I too do not have the following:
In Downstream section
QAM 256
Network Access Control Object ON

and
In Upstream section
Ranging Service ID 6585
Symbol Rate 2.560 Msym/s

My downstream power level is 0dB (with numerous refreshes)

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JAMMAN2110

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#42870 30-Jul-2006 18:10

Power level here: 6.8 dBmV
Give them a call :)

KellyP

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#42914 31-Jul-2006 12:33

I just found this thread in another forum... sounds like my same problem

http://www.nzdsl.co.nz/PNphpBB2-viewtopic-t-216.phtml

I'm not amused.

my bill actually says High Speed Starter...

I'm going to ring now and upgrade my plan to 10GB, thanks guys for your help.

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KellyP

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#42919 31-Jul-2006 13:06

so I called and upgraded to the 10GB plan.

They gave me a new IP address to use when this one stops working and a password.

Did they screwed me? you'll be the judge. Thanks again for your help.

chiefie

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#42920 31-Jul-2006 13:13

To be fair, I don't think TelstraClear screwed you, they did however emailed and send letter to their customers advicing that the plans change. And they DID said if you don't act on the change, then you will stay at the plan you were/are on.

And I saw this happened to my plan, though it is as old as yours, but the plan i was on was 5GB which going on to 10GB. But I was not ready to get phone line service as part of their triple service and the drop of modem rental. Few months later, TCL released new plans for 10GB+ where you don't need phone service, so I went ahead from 5GB to 20GB with the drop of modem rental and paying the same price as was on 5GB for 4x the traffic. And now with 4MBit/2Mbit speed.

In all saying, TCL did tell every customers what is about to happen and what are your options. I know they notified us and my guess for other TCL cable customers they should receive such notification too. However it is up to the Customer's action to decide.

My hunch is that you will/may not see any refund if you are seeking any, simply because you would have told about the plan change.

Anyhow, good to hear that you are on the new plan/speed and you'll enjoy the faster download as I couldn't believe how much faster it is and just got spoilt/pampered even more with TCL's cable! :-D

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chiefie

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#42921 31-Jul-2006 13:15

James Bond: They gave me a new IP address to use when this one stops working and a password.

New password? I don't recall you need to login or anything, it's a full internet where you put the right IP address and Gateway address and subnet mask and you're off. Though you cannot port your IP to your friend's place in another suburb to use their cable with your "account"/"connection"... I tried that and doesn't work. LOL as each suburb seems to have its own multiplex and subnet mask for that area.

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KellyP

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#42922 31-Jul-2006 13:25

chiefie: To be fair, I don't think TelstraClear screwed you, they did however emailed and send letter to their customers advicing that the plans change. And they DID said if you don't act on the change, then you will stay at the plan you were/are on.

And I saw this happened to my plan, though it is as old as yours, but the plan i was on was 5GB which going on to 10GB. But I was not ready to get phone line service as part of their triple service and the drop of modem rental. Few months later, TCL released new plans for 10GB+ where you don't need phone service, so I went ahead from 5GB to 20GB with the drop of modem rental and paying the same price as was on 5GB for 4x the traffic. And now with 4MBit/2Mbit speed.

In all saying, TCL did tell every customers what is about to happen and what are your options. I know they notified us and my guess for other TCL cable customers they should receive such notification too. However it is up to the Customer's action to decide.

My hunch is that you will/may not see any refund if you are seeking any, simply because you would have told about the plan change.

Anyhow, good to hear that you are on the new plan/speed and you'll enjoy the faster download as I couldn't believe how much faster it is and just got spoilt/pampered even more with TCL's cable! :-D

I don't think they screwed me because I remember when they changed plans, it's just been awhile since then so I didn't connect the dots right away. Anyway I wont be seeking any refund, I'm just happy to have cable up and running at full speed :).

KellyP

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#42923 31-Jul-2006 13:28

chiefie:
James Bond: They gave me a new IP address to use when this one stops working and a password.

New password? I don't recall you need to login or anything, it's a full internet where you put the right IP address and Gateway address and subnet mask and you're off. Though you cannot port your IP to your friend's place in another suburb to use their cable with your "account"/"connection"... I tried that and doesn't work. LOL as each suburb seems to have its own multiplex and subnet mask for that area.

The password is for this

https://www.telstraclear.co.nz/usagemeter/

[Edited (KY): Fixed URL]

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chiefie

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#42924 31-Jul-2006 13:53

Ah.. yes, i remember the password for the usage meter. Shame the password would not work for "online service" on TCL's website.. grrrr...

Anyway, the reason why I mentioned the possibility of getting a refund from TCL for this mistake is because from that NZDSL site you mentioned, there were some people mentioning to get a refund, which I don't think is TCL's fault. Just thought I point it out here if any case anyone is looking/search for this information and was thinking about getting refund.

Anyhow, hope you enjoy the new speed/plan!

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KellyP

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#43272 3-Aug-2006 20:12

my IP is still working.... how long should the switching over take? they said Aug 1. I might call them tomorrow.

chiefie

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#43273 3-Aug-2006 20:25

you might want to change to new IP for new speed?

I know when I got put on new plan, my old IP dropped dead and stopped working.

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KellyP

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#43276 3-Aug-2006 20:55

chiefie: you might want to change to new IP for new speed?

I know when I got put on new plan, my old IP dropped dead and stopped working.

Well, the IP they gave me is not working/is not active yet plus my old IP is still working.

btw, is the default gateway just like the IP but with a .1 at the end?

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