[WXC/VFX] WorldxChange VFX VoIP service

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] WorldxChange VFX VoIP service

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26 posts

Geek

#45566 6-Sep-2006 18:17

I think User123 may be talking about World Exchange's reluctance to sign up customers who are not using their Linksys devices. I have been trying to get an account and they have been dragging their feet because I'm not using a Linksys.

Is anyone using a World exchange account without one of their Linksys products?

MrBob

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#45574 6-Sep-2006 20:21

richms:
User123:
With your telecom phoneline are you only allowed to use telecom preferred phones?

Yes, its called a Telepermit, You can read about them at http://www.telepermit.co.nz/

Lol, nice comeback

Mattnzl

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#45596 7-Sep-2006 08:15

On a related note, why are their VFX rates in some cases worse thah their normal tolls? We use them for tolls and they have capped calls at $1.85 for up to two hours, but this would cost $6 on vfx - they need to have capped calls on voip as well :-/

antoniosk

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#45598 7-Sep-2006 08:26

User123:
World exchange are not interested in REAL voip business, their model is completely wrong, all they want to do is push their linksys products whilst ignoring everyone else. Linksys has built up a fine reputation for crappy products, and I have seen nothing that makes me change my mind. Sorry world exchange you guys really have no idea. Don’t believe me? Ring them up and tell them you want to run asterisk with their service – they get scared and don’t want to know you. CRAZY

If you don't need support, why did you call to talk to them about Asterisk in the first place?

NickMack

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#45607 7-Sep-2006 10:34

antoniosk:
User123:
World exchange are not interested in REAL voip business, their model is completely wrong, all they want to do is push their linksys products whilst ignoring everyone else. Linksys has built up a fine reputation for crappy products, and I have seen nothing that makes me change my mind. Sorry world exchange you guys really have no idea. Don’t believe me? Ring them up and tell them you want to run asterisk with their service – they get scared and don’t want to know you. CRAZY

If you don't need support, why did you call to talk to them about Asterisk in the first place?

Hiya,

I guess if I cast my mind back to setting up Asterisk with Italk once the deployed more servers in different POPs, They had configured their POPs differently which ment that they supported different codecs/inconsistant which presented challenges in setting up trunks properly on asterisk. If they standardised across the board/and or published configurations then this shouldnt be an issue. If you need anymore assistance, then you shouldnt be using unsupported hardware/devices/spftware.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Fraktul

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#45616 7-Sep-2006 13:30

There is a lot more to the technology than "its SIP, it supports G.729 with Xms sample size". Plenty of vendors products you will find quirks with your providers softswitch.

NickMack

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#45617 7-Sep-2006 14:25

Fraktul: There is a lot more to the technology than "its SIP, it supports G.729 with Xms sample size". Plenty of vendors products you will find quirks with your providers softswitch.

Not disputing that, however I dont believe a helpdesk can support all types of requests unless this for a commerical orangisation and you pay for it.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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hads

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#47513 4-Oct-2006 13:18

antoniosk:

If you don't need support, why did you call to talk to them about Asterisk in the first place?

They actually request your Linksys device MAC address whilst signing you up.

I have been talking with them and they are worried that people using non-supported devices will have a bad experience and blame it on their service. I can understand where they are coming from.

They have informed me that they are planning on doing some testing with Asterisk and may allow Asterisk devices to be connected to their network at some stage in the future.

hads.

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richms

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#47605 5-Oct-2006 02:42

I have loads of issues with my non-slingshot supplied ata and their service,

Incoming calls cut off after 30 seconds.

incoming calls go to voicemail despite the light on the ata being orange to show that it is registered

etc etc

I can see that problems like this to a typical user would be problems with the service, not their own gear, and wxc are right to only support tested gear till the service becomes more established.

But what annoys me is that the only gear they will allow is an overpriced junky linksys all in one box. I dont want another flakey accesspoint etc, and the all in one nature also totaly breaks the idea of putting the ata where the phone is and having it ethernet back to the adsl modem and the router etc, also limits me to one connection in the house.

They really need to expand their lineup to a cheap ata, and possibly even some hardphones if they are to be taken seriously.

Richard rich.ms

juha

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#47606 5-Oct-2006 08:26

richms: They really need to expand their lineup to a cheap ata, and possibly even some hardphones if they are to be taken seriously.

Not sure if WxC has any IP phones yet, but they do have the Sipura (now Linksys) SPA2100 ATA.

Juha

sbiddle

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#47608 5-Oct-2006 08:35

WxC are doing nothing different to what Telecom will do with their NGN - providing a top notch managed service. I'd put money on it now that Telecom won't be letting users hack their NGN phone service and use their own gear.

I personally don't have a problem with Linksys gear - their phones & ATA's are great. I would suggest that many of the problems abeing experienced by many VoIP users are caused by a) NZ's ADSL network that currently isnn't VoIP friendly and b) inexperienced users configuring OEM devices such as the Linksys ones without relly being aware of the features & settings for the hardware.

NickMack

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#47621 5-Oct-2006 09:54

hads:
antoniosk:

If you don't need support, why did you call to talk to them about Asterisk in the first place?

They actually request your Linksys device MAC address whilst signing you up.

I have been talking with them and they are worried that people using non-supported devices will have a bad experience and blame it on their service. I can understand where they are coming from.

They have informed me that they are planning on doing some testing with Asterisk and may allow Asterisk devices to be connected to their network at some stage in the future.

hads.

Personally I sign up with the softphone option and configure my asterisk box appropriately. Like all things, I dont want a ISP or Telco managing/provisioning my device, so always disable this. If they owned the device I might see things differently, however since it's mine, why would I let someone else govern my usage.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

NickMack

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#47622 5-Oct-2006 09:56

richms: I have loads of issues with my non-slingshot supplied ata and their service,

Incoming calls cut off after 30 seconds.

incoming calls go to voicemail despite the light on the ata being orange to show that it is registered

etc etc

I can see that problems like this to a typical user would be problems with the service, not their own gear, and wxc are right to only support tested gear till the service becomes more established.

But what annoys me is that the only gear they will allow is an overpriced junky linksys all in one box. I dont want another flakey accesspoint etc, and the all in one nature also totaly breaks the idea of putting the ata where the phone is and having it ethernet back to the adsl modem and the router etc, also limits me to one connection in the house.

They really need to expand their lineup to a cheap ata, and possibly even some hardphones if they are to be taken seriously.

I agree most of this 'stuff' is overpriced in NZ. In saying that, there are options locally that are well worth exploring. I purchased a Linksys SPA1001 ATA at wholesale for $101 INC gst, and it's performed seamlessly for months.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

GEOMAX

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#47689 5-Oct-2006 17:52

World Exchange are making the best of a bad thing. With Telecm restricting most service to 128k max upload and G729 codecs needing 16k in both directions you will have doubtful quality. To use G711u codecs which need up to 64k in both directions would give widely varying service and get the service a bad name from the begining. To see a mass migration to voip service we need to change public perception to stop worrying about download speed and concentrate on getting minimum standards like say 512 minimum upload speed.The problem is this is not in Telecoms immediate interest....meantime we make the best of a bad thing.

sbiddle

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#47693 5-Oct-2006 18:51

GEOMAX:
World Exchange are making the best of a bad thing. With Telecm restricting most service to 128k max upload and G729 codecs needing 16k in both directions you will have doubtful quality. To use G711u codecs which need up to 64k in both directions would give widely varying service and get the service a bad name from the begining. To see a mass migration to voip service we need to change public perception to stop worrying about download speed and concentrate on getting minimum standards like say 512 minimum upload speed.The problem is this is not in Telecoms immediate interest....meantime we make the best of a bad thing.

G729 is a great codec and IMHO doesn't deserve the bad press it gets. While alaw/ulaw do sound better they are horribly bandwidth intensive at around 87kbps in each direction once you include TCP overhead.

I use ulaw for my iTalk connection since I can with 2Mbps upstream and 10Mbps downstream and actually use gsm as the codec for my Australian provider (Faktortel). I would use g729 but I only have a single line g729 licence so that causes a problem if anybody tries ringing on my Australian number while there is an outgoing call. TCL's international bandwidth in the evenings is crap at present so ulaw has proven to be a bit problematic as of late.

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