Vodafone T-Box Service Withdrawal (incl DOCSIS 2.0 & 3.0 Modems)

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#2695078 20-Apr-2021 00:55

Tatou:

Yabanize:

I wonder if the reason they're still giving some people Wifi extenders is because the wifi (5ghz only) on Vodafone TV can be quite dodgy if used with the wrong 5ghz channel. Even on my Vodafone supplied Ultra Hub I had to manually change the channel (it didn't work reliably on auto)

Now that I've manually set a channel, The Vodafone TV gen2 in another room has been running really smooth

Now you mention it he may have had trouble connecting to the VTV box from the Ultrahub using wifi. I was focused on trying to get the ethernet cable working as well as checking ethernet connection to my PC and NAS from the Ultrahub.

Okay, yeah. I changed my Ultra Hub 5ghz channel to 153 and works great

Before that, The Vodafone TV would say connection lost each time you turn it on, and you had to wait a few seconds or change the channel or something like that to get it to work

Fog

378 posts

Ultimate Geek
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#2695813 21-Apr-2021 10:05

Samson,

Please help, I am going mad with frustration.

We had our TBox changed over to VTV yesterday afternoon.

We have no phones working at present and when I telephoned the Downer number given by the technician I was referred back to Vodafone

and from there it all went down hill. I cannot understand the people I am trying to deal with. I am also trying to get our previous package restored.

Can you assist in any way please.?

Linux

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#2695872 21-Apr-2021 10:37

@Fog you need to do @Sansom

Fog

378 posts

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+1 received by user: 30

#2696059 21-Apr-2021 12:48

Linux:

@Fog you need to do @Sansom

OIC. I thought he checked on here at times.

Eva888

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#2696068 21-Apr-2021 13:09

I have had a similar morning Fog. My job was meant to be today. I had been trying to find Downers number on google and couldn’t. Called VF they gave me two...which both turned out belonged to a Water filter place in Auckland.

Eventually by other convoluted means found Downers number which is 0508 369 637 option 2 for anyone that needs it.

I am now re-booked for the migration work next week reason being Downers sent me the same technician that had messed me around repairing my phones last week and whom I specifically asked them not to send again.

I didn’t want the same technician because after fixing part of the problem at the exchange and doing other unnecessary things to get the kitchen phone working, he told me my kitchen handset unit was faulty and an option was to buy a long extension cable and run it down the hall from the bedroom to the kitchen if I wanted a phone there... and that I needed a new handset. I was frustrated. Kept showing me how the phone was dead. I kept insisting the phone was fine. Technician went away and left me with the non working phone in the kitchen, so I took the 'broken' phone and plugged it into another jack and it worked fine. Went back to the kitchen, removed the adsl filter cable, plugged the phone into the jack directly and it worked perfectly. The problem was the adsl filter cable was faulty...discovered by an old lady, not the technician.

So, not all problems are caused by VF and a lot depends on the quality of the technicians that do the job.

Fog

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+1 received by user: 30

#2696132 21-Apr-2021 15:16

Eva888: I have had a similar morning Fog. My job was meant to be today. I had been trying to find Downers number on google and couldn’t. Called VF they gave me two...which both turned out belonged to a Water filter place in Auckland.

I had same problem and at one stage and via VF I ended up at Sky.

So, not all problems are caused by VF and a lot depends on the quality of the technicians that do the job.

We had the perfect technician. Couldn't have asked for anyone better. Good luck.

Dyson

Shop now for Dyson appliances (affiliate link).

Fog

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#2696152 21-Apr-2021 15:53

Linux:

@Fog you need to do @Sansom

Thanks again. I see I had the name spelt incorrectly. Not my day I guess.

antoniosk

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#2696237 21-Apr-2021 19:37

Fog:

Samson,

Please help, I am going mad with frustration.

We had our TBox changed over to VTV yesterday afternoon.

We have no phones working at present and when I telephoned the Downer number given by the technician I was referred back to Vodafone

and from there it all went down hill. I cannot understand the people I am trying to deal with. I am also trying to get our previous package restored.

Can you assist in any way please.?

ummm, was it working before the tech left? I imagine yes

________

Antoniosk

Tatou

244 posts

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+1 received by user: 58

#2696247 21-Apr-2021 20:23

antoniosk:

Fog:

Samson,

Please help, I am going mad with frustration.

We had our TBox changed over to VTV yesterday afternoon.

We have no phones working at present and when I telephoned the Downer number given by the technician I was referred back to Vodafone

and from there it all went down hill. I cannot understand the people I am trying to deal with. I am also trying to get our previous package restored.

Can you assist in any way please.?

ummm, was it working before the tech left? I imagine yes

When they did my VTV change over the phone was not working when he left. It took a few days to get it running and then a call to Vodafone plus reboots of router to get going. The phone was part of the agreed deal but I had told him at installation not to do the phone as we could not connect the internal wiring to the router (nothing was done to the internal house wiring) and I was still hoping to swap out the router however changed my mind after he left and just plugged in my cordless phone base station directly to the connection in the router.

Nevertheless I had to ring Vodafone to get it operational.

Fog

378 posts

Ultimate Geek
+1 received by user: 30

#2696641 22-Apr-2021 12:59

Tatou

Our phones were back yesterday afternoon. I would not have worried too much about it but technician said they would be back on 3-4 hours after the changeover.

We are still awaiting the Sky Entertainment part of our package that we have had for years. I don't know why it was left off.

I would also like to see a Contract. Perhaps that comes later.

I dread the thought of having to phone Vodafone again.

Tatou

244 posts

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+1 received by user: 58

#2696680 22-Apr-2021 13:42

Fog:

Tatou

Our phones were back yesterday afternoon. I would not have worried too much about it but technician said they would be back on 3-4 hours after the changeover.

We are still awaiting the Sky Entertainment part of our package that we have had for years. I don't know why it was left off.

I would also like to see a Contract. Perhaps that comes later.

I dread the thought of having to phone Vodafone again.

Good to hear phone is working.

The Sky Starter and Entertainment channels were going when the tech left our place. Just went to the VTV box menu and they were going - just like the T box..

I empathize with your hesitation to ring Vodafone. I successfully avoided it for many years until the changeover.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Eva888

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#2696710 22-Apr-2021 14:36

Fog:
Tatou

Our phones were back yesterday afternoon. I would not have worried too much about it but technician said they would be back on 3-4 hours after the changeover.

We are still awaiting the Sky Entertainment part of our package that we have had for years. I don't know why it was left off.

I would also like to see a Contract. Perhaps that comes later.

I dread the thought of having to phone Vodafone again.

Because I also had Sky entertainment as well as Sky basic, and have phoned about this before. I had originally requested an email to confirm this. After reading your situation I called VF. to confirm that I had both packages included. On the Broadband order they sent yesterday Sky did not feature at all.

Half an hour of being put through to various departments I spoke to someone who confirmed they could not see Sky entertainment on my original order in January and so they ordered a call back for me from the Daily Sales Escalation team. I was told the call back would be within 3 working days. My migration happens then as well and I expect that I won’t have the packages without more calls..

Fog

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+1 received by user: 30

#2696719 22-Apr-2021 15:03

@Sansom

Can you please help me. I have been trying to get this resolved and am going around in circles.

We had our changeover from the TBox to VTV the afternoon of 20th April.

Our package with sky via vodafone has been Sky Basic and Sky Entertainment, which we have had for many years. We requested that this continue.

For some unknown reason Sky Entertainment has been omitted and I cannot get it restored.

I am continually being referred to an email about my package. I have NOT had any emails from Vodafone, and I am beginning to regret staying with Vodafone as it is so

difficult to get problems rectified.

Any help you can give will be appreciated.

profrink

257 posts

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+1 received by user: 52

#2696722 22-Apr-2021 15:20

Well this thread just bodes you with confidence now doesnt it?

Just received word from Downer that they will be coming on the 28th to do my Grandads upgrade, confirmed to be phone, internet and TV this time rather than the botched 'phone only' install they previously received from VF.

Still haven't got a confirmation email of the new plan update after many phone calls and promises though.

Not holding my breath that the SKY packages will be correct...

Fog

378 posts

Ultimate Geek
+1 received by user: 30

#2696737 22-Apr-2021 15:52

Fog:

@Sansom

Can you please help me. I have been trying to get this resolved and am going around in circles.

We had our changeover from the TBox to VTV the afternoon of 20th April.

Our package with sky via vodafone has been Sky Basic and Sky Entertainment, which we have had for many years. We requested that this continue.

For some unknown reason Sky Entertainment has been omitted and I cannot get it restored.

I am continually being referred to an email about my package. I have NOT had any emails from Vodafone, and I am beginning to regret staying with Vodafone as it is so

difficult to get problems rectified.

Any help you can give will be appreciated.

I have finally solved the problem by speaking on-line via TOBi. The problem appears to be that they had not received my new Account number and the only Account

number that I was able to supply listed only the TBox and not the VTV. They have given me the new Account number. I would have expected an email with this and a Contract

from Vodafone. How can I obtain this please.

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