I'm half expecting a thread to popup on July 10 or 11 here along the lines of "My internet has stopped working"

I did the phone call with Vodafone last Tuesday.

Still havn't heard anything from Downer :-/

Middy: 1500 t box users don’t want to resign by the looks of it

Or they just cant even and when faced with the prospect of dealing with vodafone or not having TV anymore, the losing TV seems to be less painful.

I know someone like that with their landline. When it stops working, it stops working. they CBF dealing with their telco over the migration.

richms:

 

Middy: 1500 t box users don’t want to resign by the looks of it

 

Or they just cant even and when faced with the prospect of dealing with vodafone or not having TV anymore, the losing TV seems to be less painful.

 

I know someone like that with their landline. When it stops working, it stops working. they CB* dealing with their telco over the migration.

 

As mentioned previously, for this last phase of the Tbox replacement campaign, we are not requiring Tbox customers to re-sign.   

We have found that there are a very small handful of customers where, for a variety of reasons, a re-sign was required by the agent.  If anyone reading this feels this has affected them then I'm happy to look into it, please just DM me.  

Would Sky allow you to put a banner at the bottom of each channel saying tbox/dvb-c is going to shut down soon and to contact VF?

I was tying to figure out how Vodafone could end up out of touch with people who are paying them for a service, especially a TV service at a fixed address?! But I suppose people set up direct debits and never check their bills, but do people really not read their mail? I think we have one thing arrive that was like a card, that someone might have dismissed as a promotion, but we also had a properly addressed letter .. the mind boggles!

We have had the following banner show in the Tbox UI since mid-May:

AnotherDummy:

 

I was tying to figure out how Vodafone could end up out of touch with people who are paying them for a service, especially a TV service at a fixed address?! But I suppose people set up direct debits and never check their bills, but do people really not read their mail? I think we have one thing arrive that was like a card, that someone might have dismissed as a promotion, but we also had a properly addressed letter .. the mind boggles!

 

Snail mail is hardly reliable with all the mail theft and people who never check their mailbox.

AnotherDummy:

 

I was tying to figure out how Vodafone could end up out of touch with people who are paying them for a service, especially a TV service at a fixed address?! But I suppose people set up direct debits and never check their bills, but do people really not read their mail? I think we have one thing arrive that was like a card, that someone might have dismissed as a promotion, but we also had a properly addressed letter .. the mind boggles!

 

Yes, people really don't read their mail! Many are also regular users of lastminute.com .

richms:

 

AnotherDummy:

 

I was tying to figure out how Vodafone could end up out of touch with people who are paying them for a service, especially a TV service at a fixed address?! But I suppose people set up direct debits and never check their bills, but do people really not read their mail? I think we have one thing arrive that was like a card, that someone might have dismissed as a promotion, but we also had a properly addressed letter .. the mind boggles!

 

 

Snail mail is hardly reliable with all the mail theft and people who never check their mailbox.

 

One of our direct mail experts (Suz), who happens to be sitting right next to me as I type this, says :

- yes, people don't check their letterboxes as often these days

- no, letterbox theft is insignificant in NZ... courier deliveries not so much! 

sansom:

 

One of our direct mail experts (Suz), who happens to be sitting right next to me as I type this, says :

 

- yes, people don't check their letterboxes as often these days

 

- no, letterbox theft is insignificant in NZ... courier deliveries not so much! 

 

Local facebook page here constantly has people finding stashes of stolen mail where all the good looking things have been opened. Noone seems to care or do anything about it since nothing important should come by snailmail and that service is long overdue to get killed off.

richms:

 

sansom:

 

One of our direct mail experts (Suz), who happens to be sitting right next to me as I type this, says :

 

- yes, people don't check their letterboxes as often these days

 

- no, letterbox theft is insignificant in NZ... courier deliveries not so much! 

 

 

Local facebook page here constantly has people finding stashes of stolen mail where all the good looking things have been opened. Noone seems to care or do anything about it since nothing important should come by snailmail and that service is long overdue to get killed off.

 

You must live near one of the few letterbox thieves!  

2 weeks since I made the required phone call to Vodafone to approve the modem upgrade.

No contact from Downer nor Vodafone since, starting to wonder if the job even got logged.

Clock is rapidly ticking.  Tried calling today but just on hold and didn't have time to faff about listening to music.

Tried online chat later, went through three different operators and the best I got was "somebody might call you".

Sigh.

sansom:

 

One of our direct mail experts (Suz), who happens to be sitting right next to me as I type this, says :

 

- yes, people don't check their letterboxes as often these days

 

- no, letterbox theft is insignificant in NZ... courier deliveries not so much! 

 

Your expert sounds a bit dodge to me. probably dresses funny too

sleemanj:

 

2 weeks since I made the required phone call to Vodafone to approve the modem upgrade.

 

No contact from Downer nor Vodafone since, starting to wonder if the job even got logged.

 

Clock is rapidly ticking.  Tried calling today but just on hold and didn't have time to faff about listening to music.

 

Tried online chat later, went through three different operators and the best I got was "somebody might call you".

 

Sigh.

 

Might call you? That's awesome customer service, right there 🙄