Cable Data caps

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#898324 19-Sep-2013 10:39

Okay, so I've just got off the phone with Sunita and it was as suspected.

If I commit to a 12 month tie-in I get the web prices $75.90 for 40GB or $85.90 for 60GB. If new plans come out they cannot guarantee that I can switch - they may waive the early disconnection fee if I go to a higher plan that costs more money!!

If I don't commit then it's $105.90 for 40GB and $115.90 for the 60GB plans - but who knows when the new plans are coming - it could be 6 months away paying an extra $30/month. Darn I forgot to ask what the early termination fees are and I don't have time to ring again!! Does anyone know? It may be cheaper to pay them.

Procrastination eventually pays off.

StarBlazer

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#898330 19-Sep-2013 10:44

NikT:
StarBlazer:
That's what the did last time when they gave me "a deal" and I made the presumption that that's the case when my latest bill came in at $114.34 ($42.99 for phone and $65.94 for 40GB BB +extras) - not even close to the $75.90 that's currently on offer!

The CSR graciously knocked off $30 for this month while I get sorted - hence my look around at what else is on offer.

I guess I'll give them another call later to confirm.

Hey there,

Sorry about that one, special promotions are applied manually - If you're still having issues with billing, please email your details to onlinecare@vodafone.co.nz & I'll get the team to take care of it for you.

Thanks, I'll presume he has done it and check my statement at the end of the month. What wasn't made clear was that this was only a 12 month "promotion" I was at the time given the impression that this was only a 12 month tie-in hence the shock when I got the bill!

I'm a customer who's been with TCL since arriving in NZ 7 years ago - I don't understand why I have to keep contracting in to get a good deal - surely I'm a good customer whom it's worth keeping hold of!

Procrastination eventually pays off.

Bowering

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#899136 20-Sep-2013 17:32

Hi. If you're not on cable you won't know the value of cable. You get what you pay for. I bet the moaners wouldn't go into an Audi dealer and bitch about the price of an A3 "because it costs more than the same size Mazda". Why moan about a superior broadband product that has a premium price? And, yes, if you don't like it, buy something else or start your own business and do it better.

quickymart:
Bowering: Jeez people.

Plans will be upgraded when the plans are ready to be upgraded. If you think there's a better deal elsewhere, bugger off and take it, and good luck with the new provider.

There's far more to a good broadband experience than caps/speed/price/insert pet moan here. Engage brain before keyboard.

Gary

I'm not a cable customer, but am I to read this that you're more than happy for people to just take their money elsewhere instead of asking what might be coming up?
And you think the cable plans at the moment are perfectly good value for money and don't require any changes? Most of the feedback I see (on here, anyway) reads somewhat differently. Sorry if I have that wrong...but I just heard this sort of thing over and over the whole time I worked at TCL...and that was a few years ago now...

Bowering

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#899137 20-Sep-2013 17:33

Cheers. Thought it was time to inject some sanity and common sense back into the boards :-)

antoniosk:
Bowering: Jeez people.

Plans will be upgraded when the plans are ready to be upgraded. If you think there's a better deal elsewhere, bugger off and take it, and good luck with the new provider.

There's far more to a good broadband experience than caps/speed/price/insert pet moan here. Engage brain before keyboard.

Gary

Welcome back Gary.... the wires have been quiet without you....

Bowering

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#899139 20-Sep-2013 17:34

Correct Zolly :-)

ZollyMonsta:
quickymart: I'm not a cable customer, but am I to read this that you're more than happy for people to just take their money elsewhere instead of asking what might be coming up?
And you think the cable plans at the moment are perfectly good value for money and don't require any changes? Most of the feedback I see (on here, anyway) reads somewhat differently.
Sorry if I have that wrong...but I just heard this sort of thing over and over the whole time I worked at TCL...and that was a few years ago now...

Gary no longer works for Vodafone (was TelstraClear). You can safely say the above comments are personal comments.

Bowering

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#899140 20-Sep-2013 17:37

They are some or none of the experience. Depends on the individual's needs. 95% of customers don't need more than 50GB (if that). If you want more you should expect to pay for it. It's a competitive market and there are plenty of options.

StarBlazer:
Bowering: There's far more to a good broadband experience than caps/speed/price/insert pet moan here.

Aren't they exactly what makes a good broadband experience?

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Bowering

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#899141 20-Sep-2013 17:39

Anyway - glad it's all sorted for you guys. I'll be quiet now :-)

StarBlazer

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#899154 20-Sep-2013 18:35

Bowering: Anyway - glad it's all sorted for you guys. I'll be quiet now :-)

Ha ha some how I doubt it.
Don't get me wrong I fully get the argument for cable and the quality it brings, that's the only reason I've not jumped ship already!

It's one thing trying to retain customers, but if VF want new ones they have to look comparable in the market place - right now they don't. The caps are low for the price, consumers who have never had cable will see what the other providers offer at face value and won't see the benefit.

Procrastination eventually pays off.

quickymart

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#899181 20-Sep-2013 19:41

Bowering: Hi. If you're not on cable you won't know the value of cable. You get what you pay for. I bet the moaners wouldn't go into an Audi dealer and bitch about the price of an A3 "because it costs more than the same size Mazda". Why moan about a superior broadband product that has a premium price? And, yes, if you don't like it, buy something else or start your own business and do it better.

quickymart:
Bowering: Jeez people.

Plans will be upgraded when the plans are ready to be upgraded. If you think there's a better deal elsewhere, bugger off and take it, and good luck with the new provider.

There's far more to a good broadband experience than caps/speed/price/insert pet moan here. Engage brain before keyboard.

Gary

I'm not a cable customer, but am I to read this that you're more than happy for people to just take their money elsewhere instead of asking what might be coming up?
And you think the cable plans at the moment are perfectly good value for money and don't require any changes? Most of the feedback I see (on here, anyway) reads somewhat differently. Sorry if I have that wrong...but I just heard this sort of thing over and over the whole time I worked at TCL...and that was a few years ago now...

Hi. I have had cable before. And I do know the value. It's good and used to be priced competitively. But not so much now.

Hammerer

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#899200 20-Sep-2013 20:24

I'm waiting too.

The lack of any clear indication about what might happen or even when we'd hear about it means that Vodafone is whittling away at my goodwill. If we went elsewhere our mobiles would also go to a cheaper provider. So I'd also like to hear about any combining of mobile and cable services.

Yes, cable is very good but VDSL would save me nearly 20% and I'd probably hardly notice any difference in service.

I also understand the frustration of those who regularly use more than 150GB, the current maximum for consumer cable plans. I'm paying $40 extra this month for using an additional 26GB. So I've upgraded from 100GB to 150GB which costs me only $10 extra each month. We like Vodafone but once we use 150GB per month we will be moving elsewhere to avoid the excess charges.

Demeter

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#900956 23-Sep-2013 07:38

I can just interject at this stage and say that just because we haven't released any newer pricing or caps yet doesn't mean something isn't in the works. Some of the comments I've seen make me think we've somehow given the impression that we have no idea what is happening in the market and that we choose to remain uncompetitive just to be difficult. I can assure you, this is not the case.

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#901038 23-Sep-2013 10:53

Demeter: I can just interject at this stage and say that just because we haven't released any newer pricing or caps yet doesn't mean something isn't in the works. Some of the comments I've seen make me think we've somehow given the impression that we have no idea what is happening in the market and that we choose to remain uncompetitive just to be difficult. I can assure you, this is not the case.

I think you've got the wrong impression. Vodafone is consistenly saying nothing except that something is being worked on. That's no help and that's what people have been saying (see below for quotes from page 1 of this thread) as we generally prefer to avoid uncertain outcomes.

Also, you should remember that there was an expectation that Vodafone would improve communications with the customers brought with TCL. As one of those customers I think that communication about cable products has got worse. So it creates a bad impression of Vodafone as a whole.

Inphinity:
Demeter:
Sorry, I know it's not ideal and can understand your frustration, but it's the truth. Under no circumstances will we ever be able to give upcoming plan information before it is publicly announced. Our jobs (literally) depend on keeping this kind of information under wraps.

Does that include being unable to say, for example, "Some changes to the plans are being reviewed, but we can't give details yet. A public announcement is expected to be made in early November" or something? ;)

crazed: Sorry John, but customers have been asking for months across multiple forums, and all we get is the same answer, "We aren't allowed to say"

Other ISP's are offering more and more to customers, yet you guys seem to be stuck in your same old ways, I understand the situation at present with the merger with TCL etc and I understand you guys can't say anything but its just frustrating especially for the likes of us stuck in contracts that we can't afford to break, just to save money.

geekiegeek: I had enough, gave up on waiting and moved to Snap! VDSL. Sure I took a hit on speed (46Mbps) but cant say I really notice it all that much plus the 1.2TB data cap helps me sleep better at night :-)

Even with breaking contract which cost me $199 plus the new plan cost of $155 vs the old $95 I'll still be ahead within a few months compared to the actual cost of my Vodafone connection that was closer to $220 per month with all the overage.

Could be an option for those waiting for new plans.

TwoSeven

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#901160 23-Sep-2013 12:28

Bowering: They are some or none of the experience. Depends on the individual's needs. 95% of customers don't need more than 50GB (if that). If you want more you should expect to pay for it. It's a competitive market and there are plenty of options.

StarBlazer:
Bowering: There's far more to a good broadband experience than caps/speed/price/insert pet moan here.

Aren't they exactly what makes a good broadband experience?

I always take umbrage at these global generalisations. Personally I don't think they actually hold up factually and secondly one could always argue that 95% of customers are prevented from making use of the technology in an optimal way either from not being well educated (from lack of exposure to people that use said technology) or not having access to it at a price level that gives the freedom to use it.

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Bowering

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#901342 23-Sep-2013 17:36

Dementer - correct :-)

TwoSeven - it's not a generalisation, it's a fact. Plenty of research out there from NZ and OS, plus the (free) market as it is - if your vision was the way to go then the no cap and AYCE providers would be where TCNZ and VF are right now. As I said, if you think it'll fly, start an ISP and make your millions like Shane Cole did.

Which is back to my original point - if you think there's a better deal, then take it. If you're right and the market follows then you're onto a winner and the big players will lose market share and the small ones gain. If not then you can always pay the premium and go back to the better (and historically-proven) market priced service.

To be clear, I want a cheaper price/faster speeds/more data too. But I'm sensible and know that a business needs to make a ROI. Hence the Chorus/UFB debacle.

Cheers, Gary

TwoSeven:
Bowering: They are some or none of the experience. Depends on the individual's needs. 95% of customers don't need more than 50GB (if that). If you want more you should expect to pay for it. It's a competitive market and there are plenty of options.

StarBlazer:
Bowering: There's far more to a good broadband experience than caps/speed/price/insert pet moan here.

Aren't they exactly what makes a good broadband experience?

I always take umbrage at these global generalisations. Personally I don't think they actually hold up factually and secondly one could always argue that 95% of customers are prevented from making use of the technology in an optimal way either from not being well educated (from lack of exposure to people that use said technology) or not having access to it at a price level that gives the freedom to use it.

AidanS

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#901352 23-Sep-2013 17:56

My prediction lies in the fact they will roll out new plans under a "Fast" or "UFB" campaign. Similar to Telecom I assume they'll roll out these "UFB" plans covering VDSL2+, Cable and Fibre all under one pricing scheme. Of course this is just my prediction but it seems logical to announce all three different UFB technologies' and their plans at once.

This would explain the delay on releasing VDSL2+, Fibre and updating the cable plans since the TC merge as trialling and finalising all three technologies would take time.

I just hope that these updates come this side of Christmas, else they really will be missing out on a lot of business.

-Aidan.

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