[WXC/VFX] Strange Speed Drops

Forums › One NZ (including Farmside) › [WXC/VFX] Strange Speed Drops

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WorldxChange

#96318 22-Nov-2007 02:59

Thanks Guys, we are working on it at present, if you do experinece this at the moment , you can restart your router as we have the information we need at present, we will advise when we have an update

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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Detruire

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#96419 22-Nov-2007 16:46

Is it only people on FS/FS plans that are being affected?

rm *

DylanReeve

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Master Geek

#96420 22-Nov-2007 16:47

No, my home connection (FS/128) has been affected also.

maverick

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WorldxChange

#96527 23-Nov-2007 09:29

We believe the issue is now resolved, please advise if anyone still sees the issue

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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coffeebaron

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#96644 23-Nov-2007 21:57

Good to hear it should be sorted. Did you identify the cause? Your new network, Telecom Wholesale, or maybe you cannot say?

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maverick

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#96671 24-Nov-2007 06:25

coffeebaron: Good to hear it should be sorted. Did you identify the cause? Your new network, Telecom Wholesale, or maybe you cannot say?

No the issue was with us, it was in our new piece of network kit applying some strange policing / policy action randomly, it looks to be a bug we worked with the vendor to identify and fix it, so hopefully all should be ggod now

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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GEOMAX

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#96744 24-Nov-2007 19:13

still not fixed. downloads drop to around 2m and after modem reset returns to about 6.5m. ping remains about 55 and the upload remains reasonably constant at +700k. (I have FS/FS) It seems a change of IP address fixes it for some hours.....the only other observation is Voip calls seem unaffected and the usage meter has a flat week from the 12th to the 19th November.
cheers George

GEOMAX

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#97816 1-Dec-2007 19:14

still happening to me. is it fixed or is it still being looked at?

Defiant

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#98428 5-Dec-2007 21:34

Still happening here
connection has been downgraded to 256kb - 128kb
(Non vfx user, using linksys AG241)

Before router reboot

and after reboot, instantly

(on a conklin 2Mbit)

linw

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#98910 8-Dec-2007 16:41

Just reset my modem/router as it was at 260kbps. Problem still lives on.

maverick

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WorldxChange

#98927 8-Dec-2007 18:46

Thanks for the feedback, we believe the problem was fixed but will now re investigate, if it is the same issue I don't think it is as prevelant as it was.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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Quattro

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#98991 9-Dec-2007 03:25

I've been having the same issue.

This isn't some conspiracy to stop overnight downloading is it?...

paulchinnz

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#98995 9-Dec-2007 09:22

One would hope not, especially with this sort of talk going on.

GEOMAX

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#98998 9-Dec-2007 09:50

for me the problem has changed somewhat. Now it is mainly an upload problem. Where my upload was normally around 750k
it is now around 450k , slower ping times...up from mid 50s to around 80 and slower overall response times and no amount of restarts etc will change it.
Last night though when the usage meter/site problem was fixed everything flew along as what used to be normal.
It did not last though. This points to some type of performance management being put in place.
A question for Phil....what is going on?

maverick

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#98999 9-Dec-2007 09:51

Quattro: I've been having the same issue.

This isn't some conspiracy to stop overnight downloading is it?...

absoultly not , we would prefer you to download over night as it's actually a more efficent use of bandwidth for everyone, there has been an issue identified recently that did effect sme users with a rate shaping type symptons, we believed we addressed and resolved these, we are now going to re look into it,

Of course you did log a issue with the help desk on this

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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