High late fee

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19282 posts

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#1333745 29-Jun-2015 22:03

Call hold times are right down across the board, Was speaking to the director of service this evening and more staff coming online in Auckland and Chch for FAB tech next week, They are just about to finish training

ajw

1932 posts

Uber Geek

#1333764 29-Jun-2015 22:04

johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.

Have you called and spoken about this? DM some details and I can get it checked out

Have just sorted this out with a philipino operator.

johnr

19282 posts

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Inactive user

#1333765 29-Jun-2015 22:06

ajw:
johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.

Have you called and spoken about this? DM some details and I can get it checked out

Have just sorted this out with a philipino operator.

Have you called or not?

Lets clear one thing up not all staff are based overseas! I had to call last week for a move and it was handled very well and this staff member was based overseas

ajw

1932 posts

Uber Geek

#1333768 29-Jun-2015 22:11

johnr:
ajw:
johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.

Have you called and spoken about this? DM some details and I can get it checked out

Have just sorted this out with a philipino operator.

Have you called or not?

Lets clear one thing up not all staff are based overseas! I had to call last week for a move and it was handled very well and this staff member was based overseas

As I said was sorted out with the overseas operator 30 minutes ago.

johnr

19282 posts

Uber Geek
Inactive user

#1333769 29-Jun-2015 22:12

ajw:
johnr:
ajw:
johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.

Have you called and spoken about this? DM some details and I can get it checked out

Have just sorted this out with a philipino operator.

Have you called or not?

Lets clear one thing up not all staff are based overseas! I had to call last week for a move and it was handled very well and this staff member was based overseas

As I said was sorted out with the overseas operator 30 minutes ago.

You did not mention 30 minutes ago, Some of the DM's I get online can be very interesting as well and very difficult to make heads or tails of them

MaxLV

656 posts

Ultimate Geek

#1333795 30-Jun-2015 00:08

nate:
johnr: If your bill was $600 it would not then be 21%

It be fixed is what has been perplexed. Surely it should be % based?

It's not just covering costs. It's a disincentive (penalty) for paying late. Nothing wrong with it IMO. You get at least a fortnight to pay the bill after all.

Jase2985

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#1333809 30-Jun-2015 06:37

MaxLV:
nate:
johnr: If your bill was $600 it would not then be 21%

It be fixed is what has been perplexed. Surely it should be % based?

It's not just covering costs. It's a disincentive (penalty) for paying late. Nothing wrong with it IMO. You get at least a fortnight to pay the bill after all.

nothing wrong but against the law. needs to only cover the cost of the service

you have to do the whole prompt payment discount to be able to charge more (the normal value) if you pay late

Samsung

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tripp

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#1333818 30-Jun-2015 07:12

It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.

MikeB4

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#1333819 30-Jun-2015 07:17

mrtoken: It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.

My professional experience shows a large percentage of our society cannot pay a bill with in two weeks and $20 is a hit on the food etc budget.

tripp

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#1333822 30-Jun-2015 07:35

MikeB4:
mrtoken: It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.

My professional experience shows a large percentage of our society cannot pay a bill with in two weeks and $20 is a hit on the food etc budget.

It is sad it has got to that point, I know I use to be the same and got sick of it.
I guess it comes down to what people judge as important, paying for the services/bills or Putting things on credit (hp, credit cards etc) and booking up more debt.

MikeB4

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#1333856 30-Jun-2015 08:42

mrtoken:
MikeB4:
mrtoken: It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.

My professional experience shows a large percentage of our society cannot pay a bill with in two weeks and $20 is a hit on the food etc budget.

It is sad it has got to that point, I know I use to be the same and got sick of it.
I guess it comes down to what people judge as important, paying for the services/bills or Putting things on credit (hp, credit cards etc) and booking up more debt.

You will be surprised at the percentage that do not have HP's, the sad thing is though because many do not have the cash in the bank to replace the couch etc even buying second hand,
the only alternative is usually HP.
Organisations like VF could go down the positive path like offering early payment discount like many of the power companies. Its an incentive to drip feed through AP an average amount.

Andib

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#1333891 30-Jun-2015 09:27

MikeB4:

Organisations like VF could go down the positive path like offering early payment discount like many of the power companies. Its an incentive to drip feed through AP an average amount.

But a prompt payment discount is just a another word for someone having late fees.

Lets say both your power and Vodafone bill is due on the 1st and prompt payment discount from power is $17.50

Vodafone Example.

Bill = $100 if you pay by your billing date
Bill after the 1st $117.50 ($17.5 late fee)

Power Company

Bill if paid by the 1st = $100 (Includes Prompt Payment Discount)
Bill if paid after the 1st = $117.50 (No Late fee applied)

f

<#
.DISCLAIMER
Anything I post is my own and not the views of my past/present/future employer.
#>

MikeB4

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#1333897 30-Jun-2015 09:32

Andib:
MikeB4:

Organisations like VF could go down the positive path like offering early payment discount like many of the power companies. Its an incentive to drip feed through AP an average amount.

But a prompt payment discount is just a another word for someone having late fees.

Lets say both your power and Vodafone bill is due on the 1st and prompt payment discount from power is $17.50

Vodafone Example.

Bill = $100 if you pay by your billing date
Bill after the 1st $117.50 ($17.5 late fee)

Power Company

Bill if paid by the 1st = $100 (Includes Prompt Payment Discount)
Bill if paid after the 1st = $117.50 (No Late fee applied)

f

Power Co's dont add % to the cost of product used they apply a time bombed discount there is a difference, a positive difference and good marketing

Andib

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#1333915 30-Jun-2015 10:01

MikeB4:

Power Co's dont add % to the cost of product used they apply a time bombed discount there is a difference, a positive difference and good marketing

But they do, Take Engery Online for an example. Prompt Payment discount of 20%, That's an additional 20% charge if you don't pay by the date stated. So if you pay late you get a 20% late payment charge. It's just worded differently to make it sound better

<#
.DISCLAIMER
Anything I post is my own and not the views of my past/present/future employer.
#>

21brandon21

145 posts

Master Geek

#1333940 30-Jun-2015 10:32

Vodafone are allgood, I was overseas and couldn't pay my bill on time and when I arrived and paid they waived it off. Just give them a call if you receive it and they'll help you out.

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