Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




6350 posts

Uber Geek
+1 received by user: 402

Moderator
Trusted
Lifetime subscriber

# 175427 29-Jun-2015 13:34
One person supports this post
Send private message

Anyone else think that Vodafone's late fee is excessive?


That's 21%!

I pay automatically by credit card, but still think it's way too high.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 1333390 29-Jun-2015 13:38
Send private message

If your bill was $600 it would not then be 21%

BDFL - Memuneh
63648 posts

Uber Geek
+1 received by user: 14107

Administrator
Trusted
Geekzone
Lifetime subscriber

# 1333392 29-Jun-2015 13:40
2 people support this post
Send private message
 
 
 
 


14906 posts

Uber Geek
+1 received by user: 2028


  # 1333395 29-Jun-2015 13:41
Send private message

So are your automatically charged it if you are 1 day late? Or is there a bit of good faith with it? I don't think it is high, if say you are a week or more overdue, but sometimes a few days delay is normal. I do find that most people who pay me are late by at least a few days. 

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 1333398 29-Jun-2015 13:42
Send private message

mattwnz: So are your automatically charged it if you are 1 day late? Or is there a bit of good faith with it? I don't think it is high, if say you are a week or more overdue, but sometimes a few days delay is normal. I do find that most people who pay me are late by at least a few days. 


No not 1 day late

383 posts

Ultimate Geek
+1 received by user: 132


  # 1333403 29-Jun-2015 13:47
Send private message

From the completely biased perspective of somebody who constantly saw the $10 fee ignored I kinda hope people think it is too high and thus people will pay on time. I am referring to the ones who pay almost a month later of course not the ones who are a couple of days late.

Since the fixed line fee was introduced I've forgotten once.




Please note: I have a professional bias towards Vodafone.



6350 posts

Uber Geek
+1 received by user: 402

Moderator
Trusted
Lifetime subscriber

  # 1333411 29-Jun-2015 13:52
Send private message

johnr: If your bill was $600 it would not then be 21%


It be fixed is what has been perplexed.  Surely it should be % based?

2078 posts

Uber Geek
+1 received by user: 230

Subscriber

  # 1333413 29-Jun-2015 13:52
4 people support this post
Send private message

It depends on what Vodafone do when you are late.  The fee should reflect their actual costs and if there is any human interaction then it can easily cost this.  If their computer systems just email a reminder then it is too high.

 
 
 
 


14812 posts

Uber Geek
+1 received by user: 2757

Trusted
Subscriber

  # 1333449 29-Jun-2015 14:21
10 people support this post
Send private message

If you don't like their late fees pay your bill on time or change providers.

383 posts

Ultimate Geek
+1 received by user: 132


  # 1333453 29-Jun-2015 14:24
Send private message

nate:
johnr: If your bill was $600 it would not then be 21%


It be fixed is what has been perplexed.  Surely it should be % based?


If we are making suggestions on how a late payment fee be handled I like the idea of it starting out at a low fixed value and it increasing month on month for each month it is paid late.

For example. Say $5 if late in June. $10 if late in July as well. Paid on time in August well no late fee. Late again in December. Start at $5 again.


Ofcourse the problem with this is you are asking a company to spend a bunch of money to build a complex solution when the idea is to protect cash flow not squander it.




Please note: I have a professional bias towards Vodafone.

1999 posts

Uber Geek
+1 received by user: 766

Lifetime subscriber

  # 1333499 29-Jun-2015 15:21
One person supports this post
Send private message

Tapering late fees would be a hassle for the company, they want you to pay all the outstanding amount and you agreed to late fees when you signed up.

Tapering late fees would make it easier for customers to pay late which isn't in companies interest surely.

A.


Hmm, what to write...
1018 posts

Uber Geek
+1 received by user: 528

Trusted
Subscriber

  # 1333512 29-Jun-2015 15:37
One person supports this post
Send private message

graemeh: It depends on what Vodafone do when you are late.  The fee should reflect their actual costs and if there is any human interaction then it can easily cost this.  If their computer systems just email a reminder then it is too high.


precisely, It must only cover the cost of collection. It cannot be a fine or some kind of punishment. Only the government can issue fines. If they want to sting you for not paying on time they need to give you a discount each month for paying on time and then remove it when you don't pay. (same thing but legal)




Matthew


20247 posts

Uber Geek
+1 received by user: 6192

Trusted
Lifetime subscriber

  # 1333521 29-Jun-2015 15:46
Send private message

I have to agree, that I think these late fees are outrageously high. 

mdf

2231 posts

Uber Geek
+1 received by user: 687

Trusted
Subscriber

  # 1333545 29-Jun-2015 16:11
Send private message

mdooher:
graemeh: It depends on what Vodafone do when you are late.  The fee should reflect their actual costs and if there is any human interaction then it can easily cost this.  If their computer systems just email a reminder then it is too high.


precisely, It must only cover the cost of collection. It cannot be a fine or some kind of punishment. Only the government can issue fines. If they want to sting you for not paying on time they need to give you a discount each month for paying on time and then remove it when you don't pay. (same thing but legal)


^^^^^

Exactly this.

The banks are currently finding out about this through fair play on fees (I think that's the name) for (e.g.) overdrawn charges that bear no relation to their actual costs.

I suspect other service providers will be looking at it closely, and may well be why VF shifted from a percentage fee to a fixed fee - since I would imagine the internal costs (staff time etc.) involved don't vary that much depending on the size of the bill. An overdue bill for $60 or $600 probably involves similar costs for Vodafone.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 1333548 29-Jun-2015 16:15
Send private message

Another service provider has a higer late payment fee over the Vodafone $17.25

2815 posts

Uber Geek
+1 received by user: 481


  # 1333550 29-Jun-2015 16:16
One person supports this post
Send private message

Most of the power companies seem to have similar penalties disguised as prompt payment dis ounts for those who pay by the due date.

 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.