Vodafone really want me back.. or not?

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#2094734 21-Sep-2018 19:18

Linux:

MikeB4:

My wife is "hinting" strongly that we should return to Vodafone. She likes the look of the new VF TV but I am nervious as I have flash backs to Fibre X nightmares.

@MikeB4 FibreX is not what it was 18 months ago

John

And yet I still wouldn't go anywhere near it.

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#2094736 21-Sep-2018 19:20

quickymart:
Linux:

MikeB4:

My wife is "hinting" strongly that we should return to Vodafone. She likes the look of the new VF TV but I am nervious as I have flash backs to Fibre X nightmares.

@MikeB4 FibreX is not what it was 18 months ago

John

And yet I still wouldn't go anywhere near it.

Bet you would if you had zero choice

John

quickymart

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#2094743 21-Sep-2018 20:05

No, I'd go ADSL or wireless (if I really had to). I've heard enough horror stories about cable now to put me off for life.

A pity, as cable used to be the bomb (back in the early-to-late 2000's).

Basil12

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#2094766 21-Sep-2018 20:32

dryburn:

Now I feel bad, just re-signed this week for $75pm without $300 credit

I feel even worse, I just signed up for another year for $85 pm and no credit, down from $95pm. But being Vodafone the first bill was for $115!

michaelmurfy

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#2094796 21-Sep-2018 23:43

Jogre:

If Vodafone wants me back I'm willing. MyRepublic finally got my fibre going after 10+ months but I can't get to any devices outside my LAN because of CG-NAT (sound right?) which is really hurting. And the gigabit connection promised is capping out at 350mb/s.

@Jogre I really wish people would read feedback on forums regarding ISP's ;). Open up a new thread as it sounds like it is something else here.

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#2094803 22-Sep-2018 06:01

quickymart:

No, I'd go ADSL or wireless (if I really had to). I've heard enough horror stories about cable now to put me off for life.

A pity, as cable used to be the bomb (back in the early-to-late 2000's).

@quickymart I suggest you read my reply again

No choice means No choice of xDSL or wireless or anything only Cable

John

quickymart

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#2094810 22-Sep-2018 08:01

There aren't many places like that are there though? I know where the cable network was laid (remember, I used to work at TCL) and I don't know of any places where there's cable available but 0 wireless/mobile coverage. Pegasus might be a case in point however. Anyway it's a moot point because I doubt I'll be moving to Wellington or Christchurch in the near future.

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JasonParis

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#2094915 22-Sep-2018 11:14

epr:

MikeB4:

My wife is "hinting" strongly that we should return to Vodafone. She likes the look of the new VF TV but I am nervious as I have flash backs to Fibre X nightmares.

My workmate is really happy with his vodafone fibre connection he hasn't lived through FibreX like you or I but always says good things about his connection.

I am not happy with Vodafone's website pushing FibreX as the best option for me as I have true fibre avaialable. So many easy positive steps I think Vodafone could take to make their service top notch again but we will see if they have any new ideas in the near future.

Hi Mike - from what I have seen so far Vodafone TV is an outstanding product. It's still slightly annoying that you have to have a direct internet connection or use wifi extenders, but the team are onto addressing this in the near future. Even with this - I'd go for it, even if it's just a "happy wife, happy life" approach which I can also recommend!

If you want some help with the move drop me a note jason.paris@Vodafone.com.

Jason

Jason Paris

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#2094916 22-Sep-2018 11:17

antoniosk:

MikeB4:

My wife is "hinting" strongly that we should return to Vodafone. She likes the look of the new VF TV but I am nervious as I have flash backs to Fibre X nightmares.

Just remember you cant have 1gig + TV, which is a real real shame.

absolutely Antonio. I'd much rather us focus on looking after our existing customers who have been loyal to us than have to win them back again in 12 months time!

Jason Paris

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#2094919 22-Sep-2018 11:21

Jogre:

If Vodafone wants me back I'm willing. MyRepublic finally got my fibre going after 10+ months but I can't get to any devices outside my LAN because of CG-NAT (sound right?) which is really hurting. And the gigabit connection promised is capping out at 350mb/s.

We would absolutely love to have you back with us. If you are keen - drop me an email at jason.paris@Vodafone.com and I'll ensure that we look after you.

Jason

Jason Paris

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#2094920 22-Sep-2018 11:21

Well Vodafone seem to be making it easier to leave their broadband service.

First they got rid of email service and now they are cancelling the web hosting service which I've had for 8 years.

Just makes it easier to swap providers..

JasonParis

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#2094921 22-Sep-2018 11:22

hio77:

JasonParis:

Hi Lias,

We definitely want you back! I’m the incoming CEO at Vodafone and you can think of me as your personal account manager from here on in....please email me with some of your details and I’ll get the team onto sorting this asap for you.

Cheers

JP

oh @JasonParis it's weird seeing that tag on you..

Nice to see time has given for you to pop into GZ again.

It's great to be back!

Jason Paris

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#2094923 22-Sep-2018 11:42

JasonParis:

It's still slightly annoying that you have to have a direct internet connection or use wifi extenders, but the team are onto addressing this in the near future.

The need for WiFi extenders are not mentioned anywhere in the "Important things to know" and nor do the customer service staff mention it up front.

I'm a long time customer who reluctantly agreed to switch to FibreX - I'd rather have UFB - but I was told that I could keep my T-Box with all our recordings. That swung it for us.

The next day I was told I had to return my T-Box and get Vodafone TV. I very reluctantly agreed after a couple of weeks of advising times to call but not being called back.

Only then was I told that I would have to pay $170 for WiFi extenders to get to my TV in a different room. I totally disagreed because WiFi bandwidth is a scarce commodity when many neighbours are sharing the same radio space. I've now returned the T-Box and I'm not a happy customer.

JasonParis

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#2094926 22-Sep-2018 11:55

Hammerer:

JasonParis:

It's still slightly annoying that you have to have a direct internet connection or use wifi extenders, but the team are onto addressing this in the near future.

The need for WiFi extenders are not mentioned anywhere in the "Important things to know" and nor do the customer service staff mention it up front.

I'm a long time customer who reluctantly agreed to switch to FibreX - I'd rather have UFB - but I was told that I could keep my T-Box with all our recordings. That swung it for us.

The next day I was told I had to return my T-Box and get Vodafone TV. I very reluctantly agreed after a couple of weeks of advising times to call but not being called back.

Only then was I told that I would have to pay $170 for WiFi extenders to get to my TV in a different room. I totally disagreed because WiFi bandwidth is a scarce commodity when many neighbours are sharing the same radio space. I've now returned the T-Box and I'm not a happy customer.

Thanks for letting me know about this - we certainly should be much more clear up front, across all our channels about this. I'm sorry that you have had this experience. I'd like to put this right for you - but want to ensure I am clear on what a good outcome looks like for you. Could you please email me at jason.paris@Vodafone.com and I'll get this back on track.

Jason

Jason Paris

quickymart

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#2094935 22-Sep-2018 12:37

@JasonParis - are you looking at bringing the phone customer service team back to NZ rather than the Philippines? That is one thing that could possibly sway me to move some services over to Vodafone.

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