extra $1.50 charge for posted bill

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#179196 21-Nov-2008 11:23

I personally was quite disapointed when i read the letter. In the last 6 or so months vodafone have implemented to many charges and poor customer services, with prepay 777 $1 and now paper billing charges. I have been sitting on the fense whether to renew my plan or to move onto telecom/telstra - this may just be the final straw for me.

ajobbins

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#179224 21-Nov-2008 14:37

I'm not too worried as I already get my bill online.

Tho Paul, a vote from me for sending the bill as a PDF attachment to an email. That would be much better than having to log in.

I have a PDF viewer on my phone too so could even check it on the handset if you wanted.

ajw

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#179238 21-Nov-2008 16:00

And still they want more money:

Vodafone New Zealand remains a stand-out performer, with its share of the mobile market appearing to have edged up above 60 percent. In September, it reported an 18 percent jump in net profit to a record $191 million for the year to March. Its pre-tax profit margin rose to 15 percent of revenue.

The subsidiary agreed to pay $742 million in dividends to its British parent, after an earlier bumper $500 million dividend in 2006.

Mr Brislen said Vodafone New Zealand would play its part in the cost-reduction exercise but there would be no sudden culling of capital projects or staff.

Some savings would be achieved through initiatives such as online billing and providing more self-service options.

VFNZPaulBrislen

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#179243 21-Nov-2008 16:14

Hi AJW,

if I could just ask (as a former reporter) that you not copy a journalist's entire story but rather copy the relevent bits and post a link, that would be great. Strictly speaking it's a breach of the copyright act, which is non-trivial these days.

Perhaps a mod could do the right thing here?

@adamj - noted. I'm pressing for this as an option and there's a lot of support for it so here's hoping.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

coffeebaron

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#179266 21-Nov-2008 19:31

I also agree with the comments that this should be optional: i.e. $1.50 discount for choosing to not receive a paper bill. As a business owner, I need to keep all my bills (on paper) for taxes etc. So not having a paper bill is a bit pointless, as I'd have to print out the emailed bill anyway.

Can imagine your next ad campaign: Save a tree and save some coin - choose the no paper bill option... You could even have a text "NO BILL" to 777 (or some number).

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#179268 21-Nov-2008 19:40

sumzitup: I personally was quite disapointed when i read the letter. In the last 6 or so months vodafone have implemented to many charges and poor customer services, with prepay 777 $1 and now paper billing charges. I have been sitting on the fense whether to renew my plan or to move onto telecom/telstra - this may just be the final straw for me.

Let them lose a bit of market share especially with a rapidly deteriorating global credit crisis that will soon change their minds about shafting their customers. I note Contact energy is now bleeding customers they won't be in to much of a hurry to increase their prices next time.

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#179269 21-Nov-2008 19:43

coffeebaron: As a business owner, I need to keep all my bills (on paper) for taxes etc. So not having a paper bill is a bit pointless, as I'd have to print out the emailed bill anyway.

No you don't need it. The IRD accepts electronic invoices as well.

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#179276 21-Nov-2008 20:24

Well my view is this it is good to get customers to get there bill sent to them online it save trees but on the other hand
im staying to get abit upset with vodafone i mean first they start changeing for customer service and they are chargeing to send us our bill next thing you no they will be chargeing us just to turn our mobile phones on whats it going to be 1 dollar everytime you turn your phone on and connect to vodafones network. stuff that im staying with telecom

robbypreb

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#179292 21-Nov-2008 22:03

zocster: for what it's worth .... online bill rocks, at least I can say I had a part in saving the trees for the future of my children's children .... let's go green

The IRD requires that you have a copy of an invoice for 7 years, so it is advisable to print it off. Formats change. I have data on old disks including zip disks which I no longer have devices that read them. Paper eliminates this risk.

NZRobin

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#179308 21-Nov-2008 23:57

I was with Ihug (now vodafone) for internet. They did the same thing, signed me up sent out bills and I was happy. It was a physical reminder of the bill needing to be paid. Then they went to email version and wanted to charge me $1.50 to send a bill.

I emailed back that like all businesses that the cost of billing should be part of there normal business operating costs and not an extra. I thought it a damn cheek to send me bill to 'send me a bill'. My plumber sent me a bill, my mower man sent me a bill and TELECOM sent me a bill. It's just an excuse to try and make there rate look better than it is.

Can you imagine getting say a speeding ticket fine from the police who then wanted to charge you to send you the fine! It's simply a rip off. If your charging $81.50 for internet excess or phone or whatever then thats what you should front up to. Not say its $80.00 and oh by the way it's another $1.50 for the bill.

They ignored my email. So I simply ignored there bill then every two months they would send a reminder LETTER which I paid. When Vodafone took over with there crappy website to navigate I changed to Orcon
ANY company that treats there customers this way deserves to loose market share!

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#179333 22-Nov-2008 02:56

davidcole: The only company that i know that got this kind of right was Westpac, they offered lower fees for online delivery of statements.

Nobody else I know has offered a discount for what saves them money in paper, envelopes and statement development costs.

I agree that VF should offer this as a discount for people that choose it, rather than the other way around, it's just blatant revenue generating, mailed bills have been in place for a while now, and while postal charges have changed recently, they haven't changed that much. There are smarter things VF could be doing with their statements to save on postage rather than charging customer to receive their bill.

What will they do next, charge you to jump on their site since they have to pay for internet access?!!?

/rant off

the BNZ also offer a similer option my account fees went from 10 bucks a month down to 5 thanks to not having them send me an statement in the snail mail

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#179334 22-Nov-2008 03:21

robbypreb:
zocster: for what it's worth .... online bill rocks, at least I can say I had a part in saving the trees for the future of my children's children .... let's go green

?
?
The IRD requires that you have a copy of an invoice for 7 years, so it is advisable to print it off. Formats change. I have data on old disks including zip disks which I no longer have devices that read them. Paper eliminates this risk.?

maybe you didnt read properly because im sure its been said in here that you'll get a link to your statement and be able to D/L a PDF file of it of which you can store on a media format you choose or now get this it's realy a no-brainer PRINT it out

@ paul

orcon does the email with PDF attachment bloody good idea

although to charge somebody who
A: doesn't have a computer or can not easly gain access to one or
B: doesn't own a cell phone is a bit rediculas

i have several friends who live out in the wopwops and its a 2k hike up a bleedin big hill just send/recieve a txt i cant see them wantin to do that everytime a bills due can you oh just between you and me (they dont own a computer and its a 3/4hr drive to get to one)

andrewcnz

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#179427 22-Nov-2008 15:23

An email with a PDF attachment is ok. I don't want to have download anything.If that happened I would move to another provider.
I hope that with emailed billing the call details will return to the account

davide

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#179538 23-Nov-2008 02:21

What's the bet that, since the chargng for paper bills thing will apparantly kick in in March, Vodafone back down between now and then, and either reduce the charge, change the "charge" into a "discount", or change their stance and tell us that they are going to donate the revenue that is gathered, to charity or whatever?
.
We saw them do this with regards to the network-locking of cellphones earlier this year...
.
What's to say they won't do another 180 degree turn on this one too?
.
I can't wait for the competition....

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nate

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#193450 2-Feb-2009 16:33

jim.cox: Apparently they now want to charge an extra $1.50 each month for sending the bill

Update: Vodafone backtracks on 'hated' bill plan

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