Major Vodafone web outage? [2010 08 24]

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Major Vodafone web outage? [2010 08 24]

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meow
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#372182 24-Aug-2010 14:48

Everything is on it's way up now.

@freitasm quite a bit runs through the APE, mobile wasn't affected, it was just Mobile Data, you could still make emergency calls and generally use the phone. Just quite a few customers / ISP's (Including us) that peer via the APE had a bit of downtime, nothing bad. With Telecom it was the whole RNC's that failed, which meant the whole mobile network. This wasn't the case.

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bcourtney

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#372184 24-Aug-2010 14:50

freitasm: It just goes to show, comparing to Telecom XT outages (why not?), that those telcos seem to have a single point of failure.

Vodafone's single point of failure seems to be their reliance in one path to Sky Tower...

It all makes it really awkward for Vodafone, who made a point of calling themselves a reliable network, doesn't it?

Don't really think there's a comparison to be had there. It was a minor (as in relatively short) ISP outage. Hell, every ISP has those and reasonably frequently too.

I didn't notice any issues with making and receiving calls via my Vodafone outage so this wasn't really a mobile outage as per the comparison to XT.

nickd

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#372185 24-Aug-2010 14:52

*sigh* I just want my emails to work more than they don't at the moment. Maybe I should be resetting my modem.

pwner

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#372189 24-Aug-2010 14:56

bcourtney:
freitasm: It just goes to show, comparing to Telecom XT outages (why not?), that those telcos seem to have a single point of failure.

Vodafone's single point of failure seems to be their reliance in one path to Sky Tower...

It all makes it really awkward for Vodafone, who made a point of calling themselves a reliable network, doesn't it?

Don't really think there's a comparison to be had there. It was a minor (as in relatively short) ISP outage. Hell, every ISP has those and reasonably frequently too.

I didn't notice any issues with making and receiving calls via my Vodafone outage so this wasn't really a mobile outage as per the comparison to XT.

It is however a lot easier to backup an internet connection than an RNC, it all comes down to the old saying "People who live in glass houses shouldn't throw stones" or in other words just because you didn't break this time it might be you next time.

No network is perfect, but the main thing is all those who did have outages learn from this in case so if Skytower which is a major transmission site for most carriers or APE go down for a long period of time we don't have this happen again.

Any posts are personal comments and not that of my employer

freitasm

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#372190 24-Aug-2010 15:00

Spawneh:
freitasm: It just goes to show, comparing to Telecom XT outages (why not?), that those telcos seem to have a single point of failure.

Vodafone's single point of failure seems to be their reliance in one path to Sky Tower...

It all makes it really awkward for Vodafone, who made a point of calling themselves a reliable network, doesn't it?

We're not quite comparing apples are we here? Data outage Vs Voice Outage?

Internal Core Network Failures (RNC's) Vs External Gateway failures which affect multiple providers?

Of course not. But I did find it rich Vodafone going out of their way to label themselves as "the reliable network" when the other network was down.

It doesn't matter it affected external gateways. It still shows that a single point failure can bring data communications down. What if Sky Tower really had a major communications breakdown? Does Vodafone have alternative gateways? Did these alternative gateways kick in? If not, why not?

Since we are moving more and more to a connected world, mobile data is as important as mobile voice.

And we are talking about companies that want to run the communications infrastructure in this country. so nothing is too small in this context.

muppet

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#372192 24-Aug-2010 15:01

ActiveMatrix: Sorry to sound like a Noob but what's APE? (Auckland Pairing Exchange at a guess?)

Auckland Peering Exchange. Where ISP's exchange traffic with each other. It's basically a Layer2 Ethernet Segment. You get an IP Address out of the APE /24 and you can talk to the other's on the same LAN to swap traffic.

www.ape.net.nz for all the information you'd never want about it :)

Currently the site seems to be down. Which is strange, because APE peering isn't down (at least, all the people we peer with stayed up just fine)

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michaelmurfy

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#372196 24-Aug-2010 15:04

muppet:
ActiveMatrix: Sorry to sound like a Noob but what's APE? (Auckland Pairing Exchange at a guess?)

Auckland Peering Exchange. Where ISP's exchange traffic with each other. It's basically a Layer2 Ethernet Segment. You get an IP Address out of the APE /24 and you can talk to the other's on the same LAN to swap traffic.

www.ape.net.nz for all the information you'd never want about it :)

Currently the site seems to be down. Which is strange, because APE peering isn't down (at least, all the people we peer with stayed up just fine)

It's back up now. In fact, everything appears to be back up (or in the process of booting up again)

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edge

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#372202 24-Aug-2010 15:13

Just up on Stuff but doesn't say much:
http://www.stuff.co.nz/business/industries/4056370/Vodafone-services-hit-by-Sky-City-surge
power surge at Sky Tower apparently.

BigDave

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#372207 24-Aug-2010 15:27

freitasm:
Spawneh:
freitasm: It just goes to show, comparing to Telecom XT outages (why not?), that those telcos seem to have a single point of failure.

Vodafone's single point of failure seems to be their reliance in one path to Sky Tower...

It all makes it really awkward for Vodafone, who made a point of calling themselves a reliable network, doesn't it?

We're not quite comparing apples are we here? Data outage Vs Voice Outage?

Internal Core Network Failures (RNC's) Vs External Gateway failures which affect multiple providers?

Of course not. But I did find it rich Vodafone going out of their way to label themselves as "the reliable network" when the other network was down.

It doesn't matter it affected external gateways. It still shows that a single point failure can bring data communications down. What if Sky Tower really had a major communications breakdown? Does Vodafone have alternative gateways? Did these alternative gateways kick in? If not, why not?

Since we are moving more and more to a connected world, mobile data is as important as mobile voice.

And we are talking about companies that want to run the communications infrastructure in this country. so nothing is too small in this context.

I can understand your perspective Maurico, you saw Vodafone bring an offer to target those who were dissatisafied with the service that you obviously are not. I guess it all depends on what you class as reliable?

an hour outage which was caused by a power surge/spike Vs multiple outages for multiple hours. I dont think it benefits this post trying to compare the two personally, as I think they are far different.

My views are mine and don't necessarily reflect that of my employer.

juha

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#372209 24-Aug-2010 15:31

Did a quick story about it for ITnews.

Hoping to have further details soon...

Juha

pwner

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#372211 24-Aug-2010 15:34

juha: Did a quick story about it for ITnews.

Hoping to have further details soon...

have you checked your sources re: fire at skytower?

from the stuff article
"Sky City spokesman Brodie Stewart said there had been a power surge in one of their power plants around 1pm and fire service units from the city and Balmoral attended.
He said there was no fire and no one was trapped."

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aperfectcircle

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#372216 24-Aug-2010 15:40

Isn't Vodafone the "reliable" network hmmm? Gotta love the excuses that it's "an hour outage".

Zeon

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#372217 24-Aug-2010 15:43

We lost:
- Internet with ICONZ through Araneo
- Backups vodafone data sticks
- International connecitity at home via Xnet

So did the APE stay online during the outage? I couldn't get out on the APE (but probably related to Araneo/Vodafone more than anything) nor was there any international.

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#372218 24-Aug-2010 15:46

CYaBro: Is it the whole country or just up north?
Can't access the main Vodafone website at all and all our clients that use Vodafone as their ISP have dropped off the internet!

Edit: I'm in Whangarei

So it wasn't just me (North Shore). I re-booted the phone, just in case...and I still couldn't get on the Net.

It's OK now, though: 15:46

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Linuxluver

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#372221 24-Aug-2010 15:48

aperfectcircle: Isn't Vodafone the "reliable" network hmmm? Gotta love the excuses that it's "an hour outage".

They generally are. They came back pretty quick from it.

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