Congestion returning with a vengeance?

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#1847967 17-Aug-2017 11:07

MikeB4:

Jase2985:

MikeB4:

I had agreed with VF to persevere, I regret that a lot right now.

why?

you dont need to answer that.

Old school loyalty (stupidity) also still under contract and I was told I would have to pay ETC

Aye? Why on earth would they insist you need to pay ETC. They were going to waive them for @Pumpedd and with less issues than you.

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MikeB4

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#1847968 17-Aug-2017 11:08

The issue is now on the status page although the start date and time is somewhat inaccurate

Here is a crazy notion, lets give peace a chance.

Jase2985

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#1847969 17-Aug-2017 11:08

MikeB4:

Jase2985:

MikeB4:

I had agreed with VF to persevere, I regret that a lot right now.

why?

you dont need to answer that.

Old school loyalty (stupidity) also still under contract and I was told I would have to pay ETC

there is no loyalty in the industry anymore. you are just a number

and ETC, they are dreaming

MikeB4

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#1848051 17-Aug-2017 13:53

The Vodafone web page now shows "No current issues There are currently no issues to report on our Broadband or Fixed Networks." however my speed is still down around the 62mbps. I have rebooted the Technicolor and my Router since the VF status change.

Here is a crazy notion, lets give peace a chance.

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#1848055 17-Aug-2017 14:03

MikeB4:
The Vodafone web page now shows "No current issues There are currently no issues to report on our Broadband or Fixed Networks." however my speed is still down around the 62mbps. I have rebooted the Technicolor and my Router since the VF status change.

Might be something else totally unrelated to the issues @mikehales mentioned earlier on

Could be a single Node issue

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pchs

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#1848114 17-Aug-2017 16:38

It's seems like some of this may have been related to a 3rd party issue? although not really much more details than this (from Stuff article)

Vodafone technology director Tony Baird suggested the Ookla's findings deserved highlighting given Vodafone had previously been criticised for a reported drop in the peak-time performance of its fixed-line service earlier in a different study, which he said was traced to a "third party" issue.

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#1848115 17-Aug-2017 16:40

pchs:

It's seems like some of this may have been related to a 3rd party issue? although not really much more details than this (from Stuff article)

Vodafone technology director Tony Baird suggested the Ookla's findings deserved highlighting given Vodafone had previously been criticised for a reported drop in the peak-time performance of its fixed-line service earlier in a different study, which he said was traced to a "third party" issue.

I'm still keen to know what exactly this "third party" is....

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#1848211 17-Aug-2017 19:50

Also why they expect people to care that its a third party issue. You pay VF, you need VF to get their third parties in line so that you get what you pay for.

Loyalty is a silly reason to stay with a company. You should move as soon as another gives you a better deal on something.

Richard rich.ms

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#1848225 17-Aug-2017 20:15

richms:

Also why they expect people to care that its a third party issue. You pay VF, you need VF to get their third parties in line so that you get what you pay for.

Loyalty is a silly reason to stay with a company. You should move as soon as another gives you a better deal on something.

I am thinking you are right regarding loyalty which changes an attitude of a lifetime. I also have the threat of early termination fees which VF have advised they will enforce.

Here is a crazy notion, lets give peace a chance.

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#1848231 17-Aug-2017 20:17

MikeB4:

I also have the threat of early termination fees which VF have advised they will enforce.

Sounds like you need to push back a bit harder. Quote this thread with the many prolonged issues you've been experiencing. You've been one of the worst affected, and it's absolutely unfair for them to expect you to pay a termination fee when they're not holding up their end of the contract.

I imagine that most reps will be a bit flexible if you argue your case more extensively.

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#1848233 17-Aug-2017 20:19

they cant possibly enforce it as they are not delivering what they are selling you.

just mention a TDR complaint and watch them back down.

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#1848234 17-Aug-2017 20:20

I would have been disputes tribunaling them at the first sign of trying for the early termination. I would also add on any hardware you bought as a result of them saying it was your stuff as part of the dispute. Start high, work your way back is the best bet there, see what they counter with a couple of days before the date.

Richard rich.ms

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#1848238 17-Aug-2017 20:23

I spent quite a long time on the phone earlier this week discussing this with them, the problem is in the past I would have no issue and argued all the way to the CEO however my health hinders me now as stress can aggravate my condition.

Here is a crazy notion, lets give peace a chance.

dejadeadnz

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#1848241 17-Aug-2017 20:26

MikeB4:

I am thinking you are right regarding loyalty which changes an attitude of a lifetime. I also have the threat of early termination fees which VF have advised they will enforce.

If I were you, I would go invite Vodafone to try their worst and then post on their Facebook page (as you did when 2Degrees did their little early termination fees stunt on you) and everywhere that you can think of about their experience. And go to the DT on them if necessary. Companies and reps this dumb deserve a ripping. And I can guarantee you that they will eventually back down. I just can't work out why our telcos just seem so dumb when it comes to customer service.

Edit: I wrote the above before seeing your post. Don't argue with them on the phone - just write to them and publicise your experience if need be. Unless your own personal circumstances truly make it hard for you to do anything, I wouldn't just let them get away with this kind of behaviour.

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#1848413 18-Aug-2017 10:42

FYI @MikeHales although the VF websites reports nil issues speeds are still well below plan rates (700-900) at 78mbps-123mbps to the VF Wellington server. I have also tested by downloading a large file from CHCH and get similar speeds

Here is a crazy notion, lets give peace a chance.

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