Vodafone T-Box Service Withdrawal (incl DOCSIS 2.0 & 3.0 Modems)

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92 posts

Master Geek
+1 received by user: 114

One NZ

#2736204 29-Jun-2021 09:24

sleemanj:

2 weeks since I made the required phone call to Vodafone to approve the modem upgrade.

No contact from Downer nor Vodafone since, starting to wonder if the job even got logged.

Clock is rapidly ticking. Tried calling today but just on hold and didn't have time to faff about listening to music.

Tried online chat later, went through three different operators and the best I got was "somebody might call you".

Sigh.

If you're happy to PM me your details, I can take a quick look.

Though as a disclaimer - anything to do with Sky TV is 100% outside of my grasp.

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#2736316 29-Jun-2021 14:07

NickR1:

If you're happy to PM me your details, I can take a quick look. Though as a disclaimer - anything to do with Sky TV is 100% outside of my grasp.

I called them again today, I'm not really any wiser on what is going on and sounded like there wasn't any record of anything, I'm not that convinced I was talking to somebody who knew what was going on with the HFC upgrades (I rang the number on the letters though) but apparantly "a technician will call you today".

I'll PM you the details if I don't hear back.

---

Update 2 minutes after I posted this, email from Vodafone "We have received your query, so our Customer Services Team will be in touch soon to discuss your Plan and organise the Technician for you". I don't need to speak to vodafone customer services team or discuss my plan, I already did that 2 weeks ago 8-/

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

sansom

421 posts

Ultimate Geek
+1 received by user: 207

Trusted

One NZ

#2736319 29-Jun-2021 14:16

sleemanj:

NickR1:

If you're happy to PM me your details, I can take a quick look. Though as a disclaimer - anything to do with Sky TV is 100% outside of my grasp.

I called them again today, I'm not really any wiser on what is going on and sounded like there wasn't any record of anything, I'm not that convinced I was talking to somebody who knew what was going on with the HFC upgrades (I rang the number on the letters though) but apparantly "a technician will call you today".

I'll PM you the details if I don't hear back.

Did you call in on 0800776235 ?

If the letter had a different number then that means your letter does not relate to the HFC DOCSIS 2.0 / TBox upgrades.

Hamish

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#2736325 29-Jun-2021 14:24

sansom:

Did you call in on 0800776235 ?

Yes

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

Yabanize

2351 posts

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#2736341 29-Jun-2021 15:16

Does the PSTN closure have a date? Particularly for business's in Christchurch (Woolston/Linwood)?

knedds

3 posts

Wannabe Geek

#2736674 30-Jun-2021 13:37

While trying to organise the t-box transition, we have had a sky starter pack added to our account, all we have been using it for is freeview. It has taken two phone calls and a chat session to get this far and most of the time they have no idea about the T-box transition. What is the best department to talk to to get this fixed?

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DjShadow

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#2736675 30-Jun-2021 13:39

knedds:

While trying to organise the t-box transition, we have had a sky starter pack added to our account, all we have been using it for is freeview. It has taken two phone calls and a chat session to get this far and most of the time they have no idea about the T-box transition. What is the best department to talk to to get this fixed?

Call 0800 776 235

knedds

3 posts

Wannabe Geek

#2736842 30-Jun-2021 16:15

DjShadow:

knedds:

While trying to organise the t-box transition, we have had a sky starter pack added to our account, all we have been using it for is freeview. It has taken two phone calls and a chat session to get this far and most of the time they have no idea about the T-box transition. What is the best department to talk to to get this fixed?

Call 0800 776 235

That's the number I called that got the sky account we don't want added.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2736845 30-Jun-2021 16:20

Call the number again, I'm only aware of one person who on trying to cancel a Sky add on instead had their phone disconnected for 3 weeks.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

richms

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#2736979 30-Jun-2021 17:18

Spyware:

Call the number again, I'm only aware of one person who on trying to cancel a Sky add on instead had their phone disconnected for 3 weeks.

Did they end up on a contract for getting it reconnected or just give up on it and buy the service elsewhere?

Richard rich.ms

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#2737595 1-Jul-2021 21:09

9 days to go, still no Downer contact, not like I want them to turn up on the double, just to be able to make the appointment before everything switches off.

@NickR1 - thanks for offering to help, I have sent you a DM, even if you can just say "yep it's in the system been sent to Downer just wait patiently" that'd be useful information.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

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sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#2738006 2-Jul-2021 16:25

With the stellar assistance of NickR1 I got some progress today.

Nick looked at my account and succinctly explained the whole thing in a couple paragraphs and gave me way more information than any of the roughly 7 other staff members I've had in dealing with this - including a new account number, a work order reference, and a contact for Downer.

Downer indicated they had only got the work order yesterday.

Anyway, looks like a date has been made for the 14th of July to do the modem swap.

Considering the cut off is 10 July, not exactly ideal. But at least there is a date. Will have to break out the tether and 4G it I guess.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

quickymart

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#2738009 2-Jul-2021 16:44

While that's a good outcome (or progress), I'd be quite concerned that you spoke to 7 different people at Vodafone and not one of them could help you or provide the correct information. 1 or 2, sure...but 7 - especially when you've been calling the number they provided - is shocking.

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#2738013 2-Jul-2021 16:47

quickymart:

While that's a good outcome (or progress), I'd be quite concerned that you spoke to 7 different people at Vodafone and not one of them could help you or provide the correct information. 1 or 2, sure...but 7 - especially when you've been calling the number they provided - is shocking.

To be fair I only spoke to two I think, the rest were online chat and email.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

quickymart

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#2738129 2-Jul-2021 20:31

In my opinion that doesn't matter though - they should have given you all the (correct) information on your first contact, not your seventh; be it via phone, e-mail, chat, whatever.

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