[TelstraClear] Loyal customers left in the cold again....

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Loyal customers left in the cold again....

1 | 2 | 3 | 4 | 5

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#704596 22-Oct-2012 11:05

quickymart: What happened to NonPrayingMantis?

He doesn't work for TelstraClear... Or are you asking about his inactive status?

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#704598 22-Oct-2012 11:16

Moving from TCL back to Chorus isn't difficult.

If you had a naked cable connection your copper should still be connected. If you had a phone connection with TCL you will need to hook the Chorus copper back to your internal wiring at the demarc point in your home, something that'll typically involve 2 scotch lok connectors and will probably take all of about 5 minutes.

quickymart

13932 posts

Uber Geek

ID Verified

#704625 22-Oct-2012 12:25

freitasm:
quickymart: What happened to NonPrayingMantis?

He doesn't work for TelstraClear... Or are you asking about his inactive status?

Yes...I saw he was inactive but he's not now. That's what I was asking about, sorry.

michaelmurfy

meow
13242 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#704648 22-Oct-2012 15:13

Step 1) Phone up TC and ask about deal, ask if you can go on it.
Step 2) Tell TC you're disconnecting, ask them to disconnect your broadband.
Step 3) Once they ask if there's anything else they can do for you, sign up to the deal as a "New Customer" all whilst talking to the same CSR, since you're now a new customer they can't refuse the deal.
Step 4) ???
Step 5) Profit!

One of my cousans did this to get onto this deal, worked a treat.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

freitasm

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#704652 22-Oct-2012 15:39

quickymart:
freitasm:
quickymart: What happened to NonPrayingMantis?

He doesn't work for TelstraClear... Or are you asking about his inactive status?

Yes...I saw he was inactive but he's not now. That's what I was asking about, sorry.

He was given a warning.

Skee

29 posts

Geek

#704690 22-Oct-2012 16:54

michaelmurfy: Step 1) Phone up TC and ask about deal, ask if you can go on it.
Step 2) Tell TC you're disconnecting, ask them to disconnect your broadband.
Step 3) Once they ask if there's anything else they can do for you, sign up to the deal as a "New Customer" all whilst talking to the same CSR, since you're now a new customer they can't refuse the deal.
Step 4) ???
Step 5) Profit!

One of my cousans did this to get onto this deal, worked a treat.

Seems like a bit of a mission if existing customers who are out of contract are eligible anyway.

zaptor

745 posts

Ultimate Geek

#704716 22-Oct-2012 19:11

michaelmurfy: Step 1) Phone up TC and ask about deal, ask if you can go on it.
Step 2) Tell TC you're disconnecting, ask them to disconnect your broadband.
Step 3) Once they ask if there's anything else they can do for you, sign up to the deal as a "New Customer" all whilst talking to the same CSR, since you're now a new customer they can't refuse the deal.
Step 4) ???
Step 5) Profit!

One of my cousans did this to get onto this deal, worked a treat.

Just to confirm, does your cousin have this deal on an InHome setup?

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

michaelmurfy

meow
13242 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#705180 23-Oct-2012 16:29

zaptor:
michaelmurfy: Step 1) Phone up TC and ask about deal, ask if you can go on it.
Step 2) Tell TC you're disconnecting, ask them to disconnect your broadband.
Step 3) Once they ask if there's anything else they can do for you, sign up to the deal as a "New Customer" all whilst talking to the same CSR, since you're now a new customer they can't refuse the deal.
Step 4) ???
Step 5) Profit!

One of my cousans did this to get onto this deal, worked a treat.

Just to confirm, does your cousin have this deal on an InHome setup?

I actually have no idea, they just refused to do anything for him so he went with the roundabout solution to solving it.

DonGould

3892 posts

Uber Geek

#705342 23-Oct-2012 21:17

http://www.lightreading.com/document.asp?doc_id=226144&site=lr_cable&

10Gb HFC cable.

I guess we should start pushing for the faster speeds that DOCSIS3 can deliver before the current generation of gear is out dated.

Sucks so much to have the technology in the network and then not actually get to use it until it's almost on the end of its life.

DOCSIS2 was like that. Those modems will do 30 odd mbit's but we never got to actually use them past 15, half the possible performance.

Wonder if UFB is going to end up turning out that way as well.

UFB will do 1000/1000BIR, but when will we actually get to take advantage of that?

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

Klipspringer

2385 posts

Uber Geek
Inactive user

#705676 24-Oct-2012 13:21

Just got a reply from Telstraclear.

The 500% more promo is only applicable on the Homeplan network. I'm on the In Home, Naked Broadband.

That no good. I am stuck on 60GB of data but not interested in upgrading to the 100mbit download and 10mbit upload warpspeed plan just to have 150GB of data. ($155.95 per month)

The homeplans give you 100GB Data + Phone + Free wireless modem + Free connection for $90/month, or 150GB data for $105per month.

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#705719 24-Oct-2012 14:41

kaczor47: Sigh. I called TCL to talk about the current plan I am on, compared to the competition. I was basically told to stop whining since I agreed to a contract. Big mistake to sign up to the 2 year TBox deal. Not only is the TBox acting up, now I am stuck with a lousy data cap until September 2013 (not prepared to overpay any more to bump up my cap). Honestly, I am very close to biting the bullet and terminating the contract. The amount of time I have wasted on the phone dealing with billing issues, performance issues etc is worth more than the termination fee.

Sorry, did you say it's playing up? And that you're having performance issues? This strikes me as being perfect ammunition to be able to have the contract terminated without penalty as they are failing to provide you with the contracted service. Remember, in exchange for you paying the bill they're supposed to be delivering a service, and there's laws about how that service has to be of a reasonable standard.

quickymart

13932 posts

Uber Geek

ID Verified

#705800 24-Oct-2012 16:44

It's a best effort basis - no one guarantees service. But at the very least he should be reporting the fault and giving them a chance to try and fix it.

zaptor

745 posts

Ultimate Geek

#705818 24-Oct-2012 17:31

BraaiGuy: Just got a reply from Telstraclear.

The 500% more promo is only applicable on the Homeplan network. I'm on the In Home, Naked Broadband.

That no good. I am stuck on 60GB of data but not interested in upgrading to the 100mbit download and 10mbit upload warpspeed plan just to have 150GB of data. ($155.95 per month)

The homeplans give you 100GB Data + Phone + Free wireless modem + Free connection for $90/month, or 150GB data for $105per month.

Would you consider changing to a Homeplan set up? (assuming, your current/preferred situation can accommodate the infrastructural switch)

DonGould

3892 posts

Uber Geek

#705825 24-Oct-2012 17:44

BraaiGuy: Just got a reply from Telstraclear.

The 500% more promo is only applicable on the Homeplan network. I'm on the In Home, Naked Broadband.

That no good. I am stuck on 60GB of data but not interested in upgrading to the 100mbit download and 10mbit upload warpspeed plan just to have 150GB of data. ($155.95 per month)

The homeplans give you 100GB Data + Phone + Free wireless modem + Free connection for $90/month, or 150GB data for $105per month.

That's quite a good summary, but I'm quite confused.

Why are you still an Inhome HFC customer? Why not just move to V/ADSL?

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

Klipspringer

2385 posts

Uber Geek
Inactive user

#705847 24-Oct-2012 18:39

DonGould:
BraaiGuy: Just got a reply from Telstraclear.

The 500% more promo is only applicable on the Homeplan network. I'm on the In Home, Naked Broadband.

That no good. I am stuck on 60GB of data but not interested in upgrading to the 100mbit download and 10mbit upload warpspeed plan just to have 150GB of data. ($155.95 per month)

The homeplans give you 100GB Data + Phone + Free wireless modem + Free connection for $90/month, or 150GB data for $105per month.

That's quite a good summary, but I'm quite confused.

Why are you still an Inhome HFC customer? Why not just move to V/ADSL?

Our street is on cable. No copper. One of the reasons i was forced to leave my previous isp Snap when we moved into our new house.

I was far better off on naked adsl.

1 | 2 | 3 | 4 | 5