Vodafone's Pit-Stop

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone's Pit-Stop

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#71215 18-May-2007 22:57

yousef:
Interestingly I see that Telecom is recruiting for a large IT project also, I wonder how they will go about it and what the impact on their customers will be.

Telecom are still looking for a lot of staff to work on NGN staff including BA's and project managers.

paradoxsm

3000 posts

Uber Geek

Trusted

#71221 18-May-2007 23:40

NGN staff? Hmm..... tempting!

I have seen a brief on the system changes but this was kind of "

17th May 12 Noon....., 10-day data migration begins.
Bellsouths 1990's Cobra (Customer, Online, Billing, Rating, Activation) is decommissioned forever on the 29th to be replaced by the global "Siebel" system
27th, All customers on all HLRs become live on the new Siebel system.

Then one final month for the new Siebel to Synchronise....

I'm much happier thay are being careful about this, My biggest gripe is the lack of forewarning, we should have had a couple of months at least!

When you SMS 777 "bal" and the date and time is gone in the reply, You should then be live in the new system.

The 756 MYA text service has now been closed off.

please advise if any of this is incorrect, my source was a brief glance at a chunk of paper.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#71229 19-May-2007 07:03

paradoxsm: My biggest gripe is the lack of forewarning, we should have had a couple of months at least!

I got my letter in the mail here on the 17th which was obviously too late if I'd wanted to activate something such as roaming. Considering the letters were dated the 11th (and Vodafone obviously knew about the cut over dates well before then) surely it wouldn't have hurt to give customers a little more notice!

I did quite like the letter however, the "we're doing it to make things better for you and give you better value plans" spin rather than just saying we're changing our systems was a good approach to take.

BrentR

1315 posts

Uber Geek

Trusted

#71241 19-May-2007 09:46

I know for a fact that the dates of this changeover have moved around quite a bit (it was initially meant to have been done in January), but I agree a couple of weeks notice at least would have been better. Most people would only have awareness of what is happening after reading the letter that was sent this week.

cokemaster

Exited
4929 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#71247 19-May-2007 09:54

My offtopic troll of the day: On a sidenote... they have managed to send me the migration letter but have failed in sending the last two bills (confirmed address twice and had second bills sent out twice).

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

alasta

6706 posts

Uber Geek

Trusted

Subscriber

#71250 19-May-2007 10:12

I haven't had the letter yet, despite the changeover period having commenced yesterday. I did, however, receive a text message in Vodafone's typical semi-literate style last week notifying me of the changeover.

ajobbins

5052 posts

Uber Geek

Trusted

#71271 19-May-2007 11:54

paradoxsm: NGN staff? Hmm..... tempting!

I have seen a brief on the system changes but this was kind of "

17th May 12 Noon....., 10-day data migration begins.
Bellsouths 1990's Cobra (Customer, Online, Billing, Rating, Activation) is decommissioned forever on the 29th to be replaced by the global "Siebel" system
27th, All customers on all HLRs become live on the new Siebel system.

Then one final month for the new Siebel to Synchronise....

I'm much happier thay are being careful about this, My biggest gripe is the lack of forewarning, we should have had a couple of months at least!

When you SMS 777 "bal" and the date and time is gone in the reply, You should then be live in the new system.

The 756 MYA text service has now been closed off.

please advise if any of this is incorrect, my source was a brief glance at a chunk of paper.

Thanks for the info Paradoxsm, helps to put everything else in better perspective. I would have thought the "10-day data migration period" could have been made transparent however. And how come it takes the new system a month to "sync"?

Also, can anyone explain why the process was transparent to PrePay customers? There are vastly more PrePay users on the network than on account, which means more data to move around etc, and more emphesis on real-time billing.

Twitter: ajobbins

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

simon14

1889 posts

Uber Geek

Trusted

#71304 19-May-2007 17:40

SO when do we start seeing these better value plans and more interesting promotions?

At the end of May when the new system is live or at the end of June when the new system is live and synced?

bradstewart

4335 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#71307 19-May-2007 18:25

I went into a Vodafone shop today to ask about switching to VF (I actually had no intention of doing this). I was told I wouldn't be able to port my number for up to 6 weeks so I would be stuck with a temporary 021 number. I enquired about plans comparable to flexi and got told "sorry we don't have anything that is as good as flexi" and that I would not be able to add some You Choose components and since I wanted to keep my current Telecom phone (Samsung W531) and wouldn't be needing the free phone I couldn't get an account credit. Great way to encourage new customers.

Slightly earlier I went into Telecom, switched my prepaid phone to flexi mytime and got a $100 account credit. Most painless process I've ever had with a Telco. Took less than 5minutes. Very happy customer here.

As for Vodafone, I couldn't help but feel sorry for the poor lady who in end the end told me just to stick with Telecom flexi as it was a better deal.

What ever happened to Vodafone, I remember a time when their service was so much better than Telecoms.

I had a chat with the lady about the upgrades and she said they had had a lot of customers over the last few days who were rather annoyed about at the disruptions the process would cause.

Six weeks is an unacceptable length of time to be doing such an upgrade. There is no reason as others have mentioned before me for it to take so long. Everything should be in place so they can just flip the switch.

simon14

1889 posts

Uber Geek

Trusted

#71314 19-May-2007 19:16

U can't use your Telecom phone on Vodafones network....

Correct me if i'm wrong someone.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#71315 19-May-2007 19:19

simon14:
U can't use your Telecom phone on Vodafones network....

Correct me if i'm wrong someone.

You can if you have a Samsung W531. It's dual mode CDMA/GSM.

Filterer

489 posts

Ultimate Geek

#71318 19-May-2007 19:53

Locked to not being used on vodafone however

Unless someone has discovered a way around that...

pɐǝɥ sıɥ uo ƃuıpuɐʇs

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#71321 19-May-2007 20:10

Filterer: Locked to not being used on vodafone however

Unless someone has discovered a way around that...

Bypassing the provider lock is easy. Telecom pulled all the phones round a month ago to reflash the firmware due to the code being so well known but it didn't take long to be discovered again.

Filterer

489 posts

Ultimate Geek

#71322 19-May-2007 20:19

ahh wheres paradoxism's blog about it?.....

edit: oops found tony had blogged about it http://www.geekzone.co.nz/tonyhughes/2762

pɐǝɥ sıɥ uo ƃuıpuɐʇs

bradstewart

4335 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#71338 19-May-2007 21:45

I have an unlocked Samsung W531. The code on paradoxsm's blog does not work unless you got your phone before they were recalled a while ago.

I have a new one which I was able to unlock myself.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9