[WXC/VFX] Asterisk Support for VFX

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Asterisk Support for VFX - Soft Launch

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3594 posts

Uber Geek

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WorldxChange

#96059 20-Nov-2007 11:56

Well actually it can take up to 2 days, each request goes into the work queue for the provisioning teams and at present there a large number of VFX signups and quite a few Astersik changes as well, we like to set real expectations it's better to exceed them than to set false expecations we feel, If we had told you it would be today and we didn't get it done you would be more unhappy with us than this way around I would suggest

, the provisioning team are going flat out at present (not that don't normally) as I'm around there cracking a slightly bigger than normal whip so don't be suprised if you do get something today

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

frio

80 posts

Master Geek

#96115 20-Nov-2007 18:57

Got mine signed up and my number allocated today :D, now to configure Asterisk properly.

For the record, my setup is VFX --> Asterisk (on Gentoo) --> Ekiga softphones distributed throughout my multitudinous PCs :D. Once I've got it setup I'll be writing up a quick blog.

arataki

9 posts

Wannabe Geek

#96117 20-Nov-2007 19:25

maverick: Well actually it can take up to 2 days, each request goes into the work queue for the provisioning teams and at present there a large number of VFX signups and quite a few Astersik changes as well, we like to set real expectations it's better to exceed them than to set false expecations we feel, If we had told you it would be today and we didn't get it done you would be more unhappy with us than this way around I would suggest , the provisioning team are going flat out at present (not that don't normally) as I'm around there cracking a slightly bigger than normal whip so don't be suprised if you do get something today

Thanks Phil, received a call not long after you posted.

Received required info about 15 mins later and was up and running pretty quickly after that.
Thanks for your help.

maverick

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Uber Geek

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WorldxChange

#96122 20-Nov-2007 19:51

arataki:
maverick: Well actually it can take up to 2 days, each request goes into the work queue for the provisioning teams and at present there a large number of VFX signups and quite a few Astersik changes as well, we like to set real expectations it's better to exceed them than to set false expecations we feel, If we had told you it would be today and we didn't get it done you would be more unhappy with us than this way around I would suggest , the provisioning team are going flat out at present (not that don't normally) as I'm around there cracking a slightly bigger than normal whip so don't be suprised if you do get something today

Thanks Phil, received a call not long after you posted.
Received required info about 15 mins later and was up and running pretty quickly after that.
Thanks for your help.

Good to hear , hope it's going well for you

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

munchkin

939 posts

Ultimate Geek

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#96556 23-Nov-2007 13:23

Rang up today and had a similar experience to arataki, third person I spoke to knew what I was rambling about though and it was all sorted in 10 minutes.

maverick

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WorldxChange

#96557 23-Nov-2007 13:31

munchkin:
Rang up today and had a similar experience to arataki, third person I spoke to knew what I was rambling about though and it was all sorted in 10 minutes.

Thanks for the feedback, Asterisk is a bit different and is still a bit confusing for the non geeks of the world

, but more than happy to look at what we are doing in all parts of the company so feedback like this is valuable.

If you can PM your Phone number and the number you called in on also the time please, I may go back through your calls and listen to see if how it was handled and where we need to improve (training , more info etc, and supply the "idiots guide on how to decipher geekanize"

)

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

munchkin

939 posts

Ultimate Geek

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#96561 23-Nov-2007 13:55

'geekanize' I love it! I've PM'ed my details to you - it's things like this that make me glad I'm a WxC customer, always improving!

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

maverick

3594 posts

Uber Geek

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WorldxChange

#96564 23-Nov-2007 14:10

Argh found the issue, and know why it was treated like this (mild stae of confusion), it is a training exercise on behalf that we need to address with certain areas of the support staff. I am off to see the support staff and managers now

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

frio

80 posts

Master Geek

#96566 23-Nov-2007 14:35

For those who have got things going: can I please get a bit of help :D? I've got asterisk going internally to ring between my various softphones now; I can also do test calls with the IAX test "number" - however, I can't get things working upstream with VFX.

I've registered VFX as an extension and given it a context. However, when I try and dial out, I get:
--
== Spawn extension (internal, #, 2) exited non-zero on 'SIP/simon-08155628'
-- Executing Dial("SIP/simon-08155628", "SIP/VFX/xxxxxxx") in new stack
-- Called VFX/xxxxxxx
Nov 23 14:21:34 NOTICE[20896]: chan_sip.c:9854 handle_response_invite: Failed to authenticate on INVITE to '"Simon" *sip:9950xxxx@as.wxcnz.net*;tag=as6ca1a42d' ;tag=as6ca1a42d'
--
I'm obviously passing the call along the wrong way somehow - I'm just not sure how as I'm somewhat of a newbie. Incoming calls aren't working either but that's something I haven't investigated yet (and will do soon - I haven't forwarded ports so it's probably that).

Relevant chunk from my extensions.conf:
--
[outbound-local]
exten => _1NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})

Is anyone able to offer some advice :)?

Also (maybe helpful):
--
*CLI> sip show registry
Host Username Refresh State
as.wxcnz.net:5060 9950xxxx 165 Registered
*CLI> sip show peers
Name/username Host Dyn Nat ACL Port Status
VFX 58.28.20.150 N 5060 Unmonitored
simon/simon 10.10.10.67 D 5060 OK (1 ms)

maverick

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WorldxChange

#96568 23-Nov-2007 14:44

PM your VFX number and I can tell you if your registered or not and if we see the call attempts, after that I will it to the Asterisk Gurus :)

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

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WorldxChange

#96571 23-Nov-2007 15:01

Simon,

You are registered, but not sending the authentiactions details when challenged,

have you seen this post on the basic setup ?

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=17174

PS I now know where you work

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

munchkin

939 posts

Ultimate Geek

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#96573 23-Nov-2007 15:11

We're not registering here, either. I assume that I use the values contained in the email for the pasword / userid settings rather than my actual account values ie; for the website? As well as the phone number without the leading zero?

maverick

3594 posts

Uber Geek

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WorldxChange

#96574 23-Nov-2007 15:17

Yes thats correct, can I point to the sticky at the top of the page

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=17174

but this is the basics

Asterisk Configuration Details

Edit your Sip.conf file and add the following:

[General]

port = 5060
dtmfmode = rfc2833
disallow=all
allow=g729
allow=ulaw
allow=alaw

registertimeout = 20
regseconds = 180

[VFX]

type=peer
fromdomain=as.wxcnz.net
fromuser=VFXNumber ; this is your VFX Number without the leading 0 i.e. 9950XXXX
host=as.wxcnz.net
insecure=invite,port
canreinvite=no
nat=yes
secret=PASSWORD
username=USERID

Trixbox Configuration Details

Edit your Sip.conf file and add the following:

[General]

port = 5060
dtmfmode = rfc2833
disallow=all
allow=g729
allow=ulaw
allow=alaw

registertimeout = 20
regseconds = 180

Edit your Sip_additional.conf file and add the following:

[VFX]
type=peer
fromdomain=as.wxcnz.net
fromuser=VFXNumber ; this is your VFX Number without the leading 0 i.e. 9950XXXX
host=as.wxcnz.net
insecure=invite,port
canreinvite=no
nat=yes
secret=PASSWORD
username=USERID