[WXC/VFX] Asterisk Support for VFX

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Asterisk Support for VFX - Soft Launch

maverick

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#17147 14-Nov-2007 15:40

Well here we go .......support for Asterisk on VFX

Well finally some news that a few people may have been waiting for Asterisk on VFX, we have been running a number of test's in house for a while now and have recently turned up service with a couple of Beta Testers, Thanks to Steve and Chris for assisting with this. So we are looking to move to the next stage….Soft Launch Time

Now this will be a soft launch initially so requests will be handled individually and we will decide on how many we will accept based on the level of responses received.
We will then assess multiple Asterisk deployments in the VFX network, this will include us looking at the impact on helpdesk, config issues that will effect network operation and VFX services as well as a range of other service quality checks, we will also look very carefully at the quality of the product from call quality, service delivery to overall experience, as you are all probably aware by now we like to do things properly when it comes to VOIP services and are pretty tough on anything that we don’t believe will deliver great service

. after this only then will we decide if we will fully offer the commercial service. In saying that the Asterisk deployments so far have worked well so we don’t expect to see to many issues, hopefully the Trial users can post some comments on their experience's with installation and quality.

Important Points to be aware of for support on Asterisk with VFX.

1. As you are responsible for the configuration on the Box, we will not be able to offer any direct support at the help desk level, this is most important as you will have to remember we can not tie up helpdesk support on devices where we have absolutely no visibility of your config. Helpdesk support staff are not trained on Asterisk so will not be of assistance, Geekzone and voipusers.org.nz will be good start points for discussing Asterisk and any associated config issues.

2. You will be responsible for the operation of your device , this includes the security for all passwords and configs.

3. If devices are seen to be effecting the network , they will be removed.

4. This is only for VFX at present

5. Support for Asterisk with DVX the Commercial IP Centrex SIP trunking product is still being worked on.

6. Costs will be the same as the current VFX offerings

7. All ours terms and conditions still apply

***NB we will start taking registers of interest through our sales line 0800123456 on Monday 19th November (Please don't phone before then)

Hope this meets with the Asterisk (Dare I say it Geek) users approval

Phil Moore
Operations Manager
WorldxChange Communications

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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#95156 14-Nov-2007 16:30

Looks like my iTalk is finally to be SHOVED to it's grave!

Super! I will configure up a Thin-box this week!

arataki

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#95165 14-Nov-2007 16:47

Excellent ... I have my sip config standing by awaiting Monday's arrival.

frio

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#95173 14-Nov-2007 17:11

Jawesome. Now to make an asterisk domU :D.

tonyhughes

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#95178 14-Nov-2007 17:38

woohoo.... sounds great... now i can run trixbox in a VM anywhere I want.

I really wanted to be part of that trial (thanks for the offer that came through), but i just havent had the time for 'true' beta testing and feedback, so didnt want to be a leech in that respect (and I knew others would have gladly taken my place)

ninjabear

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#95185 14-Nov-2007 18:11

Hmm I might be a bit dumb for asking this question

But whats an asterisk?

All I know is that it is a button situated on the right side of the key 0 on phones..

tonyhughes

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#95191 14-Nov-2007 18:33

ninjabear: Hmm I might be a bit dumb for asking this question

But whats an asterisk?

All I know is that it is a button situated on the right side of the key 0 on phones..

camo786

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#95192 14-Nov-2007 18:33

How will you setup VFX with Aterisk? will you be giving out the login/Server details?

Currently I use VFX with linksys spa3102, and to configure it, there's a link you past into the appropriate page, how do I use that with asterisk?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

frio

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#95203 14-Nov-2007 19:10

It'll be very different with asterisk camo786. You are responsible for the configuration of your asterisk device. That involves installing asterisk (whether that's on a server of its own or in a VM/domU is of course your decision), setting it up (trawling through text files or using the web-based interface), and then setting up the softphones (or normal phones) that connect to the asterisk.

chris021

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#95206 14-Nov-2007 19:20

Hi Guys,

As one of the people on the trial, i am pleased to report that its awsome! i have been using my connection for all my calls and have found the audio quality (ulaw) to be outstanding. Im not running anything special just a dynalink adsl router (on wxc dsl) with QoS enabled. It just blows 2Talk or iTalkl out of the water with voice quality.

If anyone has any questions i would be happy to answer them.

Cheers,

Chris021

frio

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#95212 14-Nov-2007 19:43

Cheers for that Chris :D. Perhaps a basic guide would be awesome if you get a half-hour spare - I can get an asterisk machine going, but how to configure it is another question :p. I'd be very grateful to know how to set it up!

maverick

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#95217 14-Nov-2007 20:17

tonyhughes: woohoo.... sounds great... now i can run trixbox in a VM anywhere I want.

I really wanted to be part of that trial (thanks for the offer that came through), but i just havent had the time for 'true' beta testing and feedback, so didnt want to be a leech in that respect (and I knew others would have gladly taken my place)

And they Gladly did Tony

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camo786

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#95225 14-Nov-2007 20:30

This leads to some other questions

Now that you can use VFX with Asterisk, will you be able to use VFX with Epygi?

The WXC web site does not explain that, although Epygi is supported, its only for DVX trunks

Actually there is very little on the WxC web site about DVX

Are WxC worried about smaller commercial customers using VFX rather than DVX?

mruane

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#95248 14-Nov-2007 22:10

Excellent Maverick - I will be queuing like others, but in the meantime - and in a similar vein to another message above - what's a "soft launch"?

Cheers Mike

maverick

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#95284 15-Nov-2007 06:03

mruane: Excellent Maverick - I will be queuing like others, but in the meantime - and in a similar vein to another message above - what's a "soft launch"?

Cheers Mike

A soft launch is one where we are not fully committed to offering the service going forward, where we manually work through setups, processes etc to make sure it's correct, then we look at how the product performs in the network, when then decide if this is a viable solution.

Then we add it to on the Website and offically anouce we support the product etc

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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maverick

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#95286 15-Nov-2007 06:19

camo786: This leads to some other questions

Now that you can use VFX with Asterisk, will you be able to use VFX with Epygi?

The WXC web site does not explain that, although Epygi is supported, its only for DVX trunks

Actually there is very little on the WxC web site about DVX

Are WxC worried about smaller commercial customers using VFX rather than DVX?

Going forward they will probably be added, pretty pricey for a standard home user though , but the answer is probably yes, same will apply to the Linksys 9000 in the Future as well, but once again the same support options will apply,

IP PBX's are generaly looked after by our Dealer Channels who are experts in the Device's configuring the devices and Endpoints behind them, we do not configure these boxes or support them directly for the customers, the issue will be home uses not configuring boxes correctly and expecting support for the product. It would be like you having a standard PABX in the house and ringing Telecom to help you get it configured and working properly .

This put's a huge pressure on support resource, you spend longer on the phones , queues get longer, services and features don't work as they should and frustrations levels rise, so hence the reason for the soft launch as we will be evaluating all this before we fully commit, we do not won't to compromise our service levels (we all remember GO Large )so one step at a time.

Not concerned as VFX does not allow for multiple DDI's and simultaneous calls via single registered device which DVX does, 2 different products really

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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