[WXC/VFX] Strange Speed Drops

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#99039 9-Dec-2007 14:18

maverick:
Of course you did log a issue with the help desk on this ?

How long is that supposed to take?

rm *

Quattro

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#99042 9-Dec-2007 14:29

maverick: Of course you did log a issue with the help desk on this ?

Not yet. It's only happened a couple of times, and now that i know how to fix it, and that its being looked into, i don't yet see the need. At the moment its just a slight annoyance rather than a problem, but i have faith in Xnet.

Niel

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#99053 9-Dec-2007 15:13

Detruire:
maverick:
Of course you did log a issue with the help desk on this ?

How long is that supposed to take?

You send them an e-mail and within 10 minutes get an automated response with a ticket number. So far I have always had a human response within 24h, usually 12 hours. Alternatively you phone them and a human answers within 3 rings, then you tell them the problem and they give you a ticket number.

Quattro/Phil, please keep us updated on the progress. Thanks.

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Detruire

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#99077 9-Dec-2007 18:04

Niel:
Detruire:
How long is that supposed to take?

You send them an e-mail and within 10 minutes get an automated response with a ticket number. So far I have always had a human response within 24h, usually 12 hours.

It always longer than a working week to get a response when I email them.

rm *

paulchinnz

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#99095 9-Dec-2007 19:04

As long as it's not a weekend, I've always had a response well within 24 hours.

Detruire

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#99097 9-Dec-2007 19:14

Within the last two months?

rm *

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Niel

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#99127 9-Dec-2007 21:56

Detruire: Within the last two months?

Only once in the past 12 months, but a quick response every time I did contact them:
    08/04/07
    20/04/07
    02/05/07
    04/05/07
    05/05/07
    09/05/07
    08/07/07
    04/11/07

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paulchinnz

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#99130 9-Dec-2007 22:03

Had a couple of questions for Xnet in November 2007 and quick replies from Carl and Craig.

Detruire

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#99136 9-Dec-2007 22:16

I've emailed 2-3 times in the last three months, and each time the wait's been over a working week to get an initial response, and every second reply took a couple of days (with one CSR)

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richms

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#99163 10-Dec-2007 02:06

I cant say in my limited dealings with them moving mums connection to them from ihug I have had any problems getting in touch or getting answers from xnet at all, plus I dont need an interpriter to understand them (like is the case with ihug often)

Richard rich.ms

maverick

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WorldxChange

#99280 10-Dec-2007 16:49

Some work has been done today to re investigate the issue raised, it looks to be around upload speeds only, we have may have identified a potential issue, we have also made a couple of network changes and tested them, if anyone is having the same issue as reported here after 4.00pm today please let us know, now this issue we believe appears as a throttling of the upstream speed only

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linw

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#99319 10-Dec-2007 19:54

3 days ago my slowdown was on the download leg.

Defiant

20 posts

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#99329 10-Dec-2007 20:27

agreed, its always been my 'download leg' too

and still it continues tonight, after rebooting yesterday.

speed slowing gradually over last 24hours too

and then after a reboot just now its back (close too) my conklin limit of 2mb

aether22

53 posts

Master Geek

#99842 13-Dec-2007 21:15

Also got this problem, wondered why I could only get 20-30KB/s, speed test peaked out as 200kbit but on rebooting back in business, it's a Billion Modem. (yeah, not a brand I have ever heard of either)

Telecom has used confusion as it's chief marketing tool. And that's fine you could argue that's all of us keep calling prices up and get those revenues, high margin businesses keeping going for a lot longer than would have been the case. But at some level whether they consciously acknowledge it or not customers know that's what the game has been. They know we are not being straight up. Theresa Gattung

Magikmoose

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#99853 13-Dec-2007 22:42

I have had this issue twice this week - had not happened before this. Last time it happened was the 12th - pulling the dsl line did not restore speed but rebooting router resolved. Kills download speed but router sync speed remains constant.
Using a WAG54GP2V2. I will monitor and log fault with HD if this happens again.
Cheers.

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