Vodafone fails to honour agreement now impossible to reach

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DJK01

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+1 received by user: 6

#2044225 26-Jun-2018 17:37

Thanks, I'll hold my breath and report back.

I agree today's companies leave a lot to be desired when it comes to customer service. Thing this, that also affects their bottom line (which seems to be all that counts), so it doesn't really make sense. Those of us with long memories who remember good old-fashioned customer service can only look back with fond memories. Sigh...

DJK01

29 posts

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#2044236 26-Jun-2018 18:36

Email received confirming conversation and contract, which is appreciated. (Though, still, no written contract emailed to customer, seems to be verbal only nowadays, so same questions remain as above.) We really didn't need the extra stress, but fingers crossed!

quickymart

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#2044247 26-Jun-2018 18:56

I had to laugh a while ago when I saw Mr Stanners saying his goal was for Vodafone to be the number one provider. Nice idea, but...

Pumpedd

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#2044263 26-Jun-2018 19:32

DJK01:

Email received confirming conversation and contract, which is appreciated. (Though, still, no written contract emailed to customer, seems to be verbal only nowadays, so same questions remain as above.) We really didn't need the extra stress, but fingers crossed!

Usually they read the basis of the contract to you and you verbally agree or disagree. I have never seen a written contract.

1101

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#2044605 27-Jun-2018 09:33

Pumpedd:

Usually they read the basis of the contract to you and you verbally agree or disagree. I have never seen a written contract.

a verbal contract will be near unenforceable by either party, as details of the terms agreed on would be impossible to prove
So why even have a verbal contract.
The Terms & Conditions will be written down somewhere , its pretty damn slack if Voda cant tell the cust where to find them or send them out.

Pumpedd

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#2044635 27-Jun-2018 10:34

1101:

Pumpedd:

Usually they read the basis of the contract to you and you verbally agree or disagree. I have never seen a written contract.

a verbal contract will be near unenforceable by either party, as details of the terms agreed on would be impossible to prove
So why even have a verbal contract.
The Terms & Conditions will be written down somewhere , its pretty damn slack if Voda cant tell the cust where to find them or send them out.

The offer and your acceptance is recorded.

New World

Shop on-line at New World now for your groceries (affiliate link).

DJK01

29 posts

Geek
+1 received by user: 6

#2044778 27-Jun-2018 13:59

Contractor arrived promptly and installed a new wireless router. Not modem as told originally, but no matter, all seems to be working fine.

Only thing is he was given our old landline number so was unable to get in touch today he was coming. Despite Vodafone, as the provider, knowing we no longer have one -- for some time -- and use cell phones only. It appears info was not passed on or updated.

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