We were puzzled when our Vodafone direct debit suddenly leapt by $10 so called them to be told our contract had expired. What a shame they couldn't have sent us a reminder. My wife spoke with someone called Matt who said because we had been with Vodafone so long (actually ever since Telstra Clear) they would give us an extra $10 discount if we signed up for new fixed-term period. Vodafone would also give us a new modem. Great, we thought, and agreed. The next month, guess what, same charge out of our account, no discount, heard nothing about the modem. My wife tried calling the cell phone number Matt had given us. It was no longer active. My wife called Vodafone and got through to the Philippines and was told she had to use the Vodafone Ninja service, but she couldn't make it work on her iPad, stuck to her guns and said she wanted to speak with a real person. After more inquiries and a lengthy delay, she was told there was no record of the previous phone call and the agreement having been passed on. She insisted to speak with someone and was promised we would receive a call from Matt at Vodafone within three working days. Guess what, nothing! What appalling customer service. We are thinking we should just go with another provider -- Spark happened to visit -- except this really was good deal. What should we do? Is there any other way of actually reaching Vodafone?