[TelstraClear] YouTube poor performance on TelstraClear

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6521 posts

Uber Geek
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#271572 10-Nov-2009 10:42

olof: All,

We implemented changes on our international caching infrastructure last Friday to attempt to address the YouTube issues. Would appreciate feedback on performance from the weekend and onwards.

Apologies for the delays. This has been a hard one to track down as it only affected some customers.

--Olof

OK - last night in Khandallah YT wasn't that flash. I would say 50% of the time video was stutteringl constantly buffering and not that usable. In the end for many videos I would have to stop the player and allow the buffering to catch up and have the red progress bar well ahead of the circle that shows current position.

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peroski

37 posts

Geek

#271579 10-Nov-2009 10:57

Hi Olof - Karori at approx 11.30pm last night LQ clips would constantly stop and buffer - HD clips not watchable at all without letting them buffer for at least twice their length.

DarkShadow

1647 posts

Uber Geek
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#271690 10-Nov-2009 16:04

4pm on a Tuesday, I viewed a 4.5 minute clip on Facebook, then viewed a 2.5 minute clip on Youtube. As you can see on the graph, the Facebook clip was completely loaded in less than 1 minute, but the Youtube clip took nearly 2 minutes. Still a bandwidth problem?

WellingtonBoy

44 posts

Geek
+1 received by user: 1

#271711 10-Nov-2009 17:09

Thanks for the update Olof.

My YouTube experience over the weekend hasn't improved since your Friday changes. I just tried again now and the clip stopped to buffer within the first 5 seconds.

(I used to watch YouTube clips without any issues on TCL)

Tinshed

278 posts

Ultimate Geek
+1 received by user: 56

#271717 10-Nov-2009 17:17

Just after 5:00pm here in Ngaio, on 10Mbps plan, and YouTube seems OK, no buffering. Performance has been OK for past week or so, although on odd occasions performance is patchy.

Tinshed
Wellington, New Zealand

Screeb

698 posts

Ultimate Geek
+1 received by user: 52

#271769 10-Nov-2009 18:32

No change for me either. Still horrible performance, buffering every few seconds. I started this thread 2 months ago.

olof - you talk about caching. I don't think this is the issue, as performance is variable based on NZ peak times.

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BigBadaboom

151 posts

Master Geek
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#271772 10-Nov-2009 18:41

@olof: YouTube is back to normal/good status for me now (actually since sometime over the weekend).

ralphski

93 posts

Master Geek

Trusted

#271787 10-Nov-2009 19:32

I'm in Kapiti, never had a single problem... not that I'd shed a tear if id10tube died altogether :P

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Shoes2468

794 posts

Ultimate Geek
+1 received by user: 79

#272139 11-Nov-2009 19:59

Wow, don't usually use youtube but wanted to look at something today and its the worst its ever been for me taking like 30mins+ to load/buffer one 4min HD clip, I've given up, I know they said the weekend but geesh!
chch Cable 4mb

NZBJH

15 posts

Geek

#272831 13-Nov-2009 18:03

I'm in Upper Hutt using Cable, and the YouTube performance has been terrible for at least the past 3-4 days. Its much slower than normal at loading. Clips are taking 3-4 times their length to load.

(Most YouTube watching in our house happens 6.30-7.30am or 5-8.30 at night).

Tinshed

278 posts

Ultimate Geek
+1 received by user: 56

#273330 15-Nov-2009 22:28

Sunday night, 10:30pm, very, very average performance i.e. buffers every 20 seconds or so. How hard is to get this fixed on permanent basis?

Tinshed
Wellington, New Zealand

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Testerpot

45 posts

Geek
+1 received by user: 1

#273623 16-Nov-2009 18:50

You tube performance seems to back on track. normal quality load up with no buffering and HQ with a small amount...fingers crossed things seem to be on the improve for the moment!! 4MB cable lower hutt

lchiu7

6521 posts

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#273629 16-Nov-2009 19:09

I don't know about youtube but I can't even watch this video without lots of buffering

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Testerpot

45 posts

Geek
+1 received by user: 1

#273632 16-Nov-2009 19:28

yep no problem..vid streaming seems better now than has been in months, anyone else?

WellingtonBoy

44 posts

Geek
+1 received by user: 1

#273672 16-Nov-2009 21:42

I had a couple of better spells on YouTube recently, but then it reverts to poor performance - like tonight: YouTube clips are currently buffering every few second again. My ~$70 per month Broadband bill from TelstraClear is supposed to allow me to watch YouTube! Getting annoyed with TelstraClear...

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