Vodafone TV - new Gen2 box

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#2341121 20-Oct-2019 20:37

tonynz:

Anyone having to unplug their unit on a daily basis just to get it working?

Everyday when I try to use it, I get a blank screen (black) and no audio.

I have to unplug it to get it working again.

I've tried a software reset.

@tonynz This is fixed with a software update and spoken about in this thread in the last few pages

You can easily get the beta version from @sansom DM your email address you use for VodafoneTV

freitasm

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#2341144 20-Oct-2019 22:14

Just reminding folks that beta software is close to release but not final. You might find problems with it. So if you are not happy with possibly non-stable software, don't ask for it - wait until it is tested and approved for general release.

IvanPiacun

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#2341147 20-Oct-2019 22:45

tonynz:

Anyone having to unplug their unit on a daily basis just to get it working?

Everyday when I try to use it, I get a blank screen (black) and no audio.

I have to unplug it to get it working again.

I've tried a software reset.

I found it to be more stable by Selecting "Instant On" in the Power settings.

Ivan Piacun CITPNZ

IvanPiacun

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#2341524 21-Oct-2019 22:10

olof:

dancorn:

How is sky multiroom dealt with, do you sign up for a sky account and can use it on more than 1 box or do you have to pay separate for each box?

Multi-room will work as follows:

You purchase additional VodafoneTV box or boxes from a retailer or through Vodafone online store
You activate your VodafoneTV multi-room boxes via www.vtv.nz. (Just like you did for the first box.)
You add the SKY packages you want via www.vtv.nz and they are instantly available on all your boxes.
If you have SKY, you are charged $25 inc GST per month per additional multi-room box.
For Freeview package only, there is no additional monthly charges for additional boxes.
You can have up to 5 boxes on one account.
All your SKY subscriptions are available to all boxes on your account.
All recordings are available on all boxes on your account.

Hope this helps!

Can I please request to be able to have Sky on 1 box and only optionally enable Sky on additional boxes under the same email address please?

Ivan Piacun CITPNZ

IvanPiacun

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#2341543 21-Oct-2019 23:57

Any better idea on the release of multi-device support? Is there an update to a firmer date of the proposed release of multi-device support other than what we have been told so far of either this week or next week please? Also will a second VTR on the same email address be able to be taken to a retirement hospital by my wife temporarily, when she is in for respite care, without having to pay for additional Sky subscription other than a sky subscription on the first device and the extra $25 per additional device if we add sky?

Ivan Piacun CITPNZ

sansom

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#2341869 22-Oct-2019 14:54

IvanPiacun:

Any better idea on the release of multi-device support? Is there an update to a firmer date of the proposed release of multi-device support other than what we have been told so far of either this week or next week please? Also will a second VTR on the same email address be able to be taken to a retirement hospital by my wife temporarily, when she is in for respite care, without having to pay for additional Sky subscription other than a sky subscription on the first device and the extra $25 per additional device if we add sky?

Hi Ivan,

Development has just started and we use 1 week sprints. Dev started one week later than expected as we had to change some of the requirements and design due to a discovery on how the VTV cloud platform handles multiple connections under one household account. As a result of this discovery we now believe the development is very likely to take 2 sprints.

You will be able to set up multiple devices on your Freeview household account without paying the $25 sky charge. The household account (ie the registered email address) with multiroom will be able to share recordings across the same subscription type. If you don't have Sky then you won't need to pay the Sky $25 charge.

Hamish

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#2341883 22-Oct-2019 15:13

Some info I found which some may find to be helpful for some users to combine TV and VTV. Also to control the Volume.

To Pair your VodafoneTV Remote with your TV

Turn on your TV that you wish to pair with
Press and hold the Yellow and OK buttons on your remote until the Power button blinks green twice
Point the remote towards your TV
Press and hold the Power button on your remote until your TV turns off (this may take up to 30 seconds), then release the Power button
The LED will indicate its progress by a long green blinking
Press the Power button to turn your TV back on

To Reset your remote control

Press and hold the Blue and Menu buttons until the Power button blinks green twice
Press 9 four times, the Power button will blink green each time you press 9

After the fourth time, the Power button will blink Red four times and your remote will be back to it's original state

Smithy

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alasta

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#2341912 22-Oct-2019 16:36

I am assuming the above procedure only works with a TV? I would really like to be able to use the remote to control the volume of my stereo receiver that I have connected via optical.

Jizah

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#2341913 22-Oct-2019 16:38

So just bought one of these, and it's stuck on "Your Vodafone TV is connecting to the Internet...."
This was after the remote only responding to every 10th button press when trying to choose network or WiFi connection options.
Do I have a lemon?
I've unplugged it multiple times, restarted router etc.

IvanPiacun

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#2341927 22-Oct-2019 17:43

Jizah: So just bought one of these, and it's stuck on "Your Vodafone TV is connecting to the Internet...."
This was after the remote only responding to every 10th button press when trying to choose network or WiFi connection options.
Do I have a lemon?
I've unplugged it multiple times, restarted router etc.

I've noticed it does that on 57.11 Update and assume it is doing it the same way on 57.10, if the ethernet connection can't be stablished. I suggest trying another device on that cable and checking that your Router is supporting DHCP.

Ivan Piacun CITPNZ

DjShadow

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#2341934 22-Oct-2019 17:50

Jizah: So just bought one of these, and it's stuck on "Your Vodafone TV is connecting to the Internet...."
This was after the remote only responding to every 10th button press when trying to choose network or WiFi connection options.
Do I have a lemon?
I've unplugged it multiple times, restarted router etc.

Are you using a VPN or different DNS provider? (e.g 1.1.1.1 or 8.8.8.8)

Jizah

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#2341984 22-Oct-2019 18:26

DjShadow:
Jizah: So just bought one of these, and it's stuck on "Your Vodafone TV is connecting to the Internet...."
This was after the remote only responding to every 10th button press when trying to choose network or WiFi connection options.
Do I have a lemon?
I've unplugged it multiple times, restarted router etc.

Are you using a VPN or different DNS provider? (e.g 1.1.1.1 or 8.8.8.8)

Neither of those.

Finally got into the menu screen, but when I go into network settings it just hangs again. I then get "network configuration reading failure. Network wireless list_ap4". And its now stuck here.

DjShadow

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#2342002 22-Oct-2019 18:51

Jizah:
DjShadow:

Jizah: So just bought one of these, and it's stuck on "Your Vodafone TV is connecting to the Internet...."
This was after the remote only responding to every 10th button press when trying to choose network or WiFi connection options.
Do I have a lemon?
I've unplugged it multiple times, restarted router etc.

Are you using a VPN or different DNS provider? (e.g 1.1.1.1 or 8.8.8.8)

Neither of those.

Finally got into the menu screen, but when I go into network settings it just hangs again. I then get "network configuration reading failure. Network wireless list_ap4". And its now stuck here.

Are you connecting by Wifi? If so are you able to test with an Ethernet Cable?

hio77

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#2342005 22-Oct-2019 18:57

sansom
Hi Ivan,

Development has just started and we use 1 week sprints. Dev started one week later than expected as we had to change some of the requirements and design due to a discovery on how the VTV cloud platform handles multiple connections under one household account. As a result of this discovery we now believe the development is very likely to take 2 sprints.

1 week sprints? Damn! You must cut out Alot of the ceremonies for that to work!!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Jizah

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#2342009 22-Oct-2019 19:09

DjShadow:
Jizah:
DjShadow:

Jizah: So just bought one of these, and it's stuck on "Your Vodafone TV is connecting to the Internet...."
This was after the remote only responding to every 10th button press when trying to choose network or WiFi connection options.
Do I have a lemon?
I've unplugged it multiple times, restarted router etc.

Are you using a VPN or different DNS provider? (e.g 1.1.1.1 or 8.8.8.8)

Neither of those.

Finally got into the menu screen, but when I go into network settings it just hangs again. I then get "network configuration reading failure. Network wireless list_ap4". And its now stuck here.

Are you connecting by Wifi? If so are you able to test with an Ethernet Cable?

Tried multiple times with a cable, and multiple times without 😳

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