certain websites are failing to load on home broadband but everything on mobile is fine

Forums › One NZ (including Farmside) › certain websites are failing to load on home broadband but everything on mobile is fine

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 11

177 posts

Master Geek
+1 received by user: 23

#904441 29-Sep-2013 11:17

Hi

Just adding that I'm on naked adsl with Vodafone and having the same issues, some sites load and others don't. I'm getting the issue with stuff a lot where it takes 30-40 seconds to load a page.

I've done all the usual trouble shooting, reset modem, tried different modem, manually entered Vodafone dns etc

It's not all sites thou, I can be happily browsing Reddit in one tab with no issues while stuff is struggling to load in another.

on the plus side netflix and hulu don't seem to affected so the SO can still watch her shows fine.

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#904855 30-Sep-2013 08:12

johnr:
crazed: Have some friends reporting weird issues as well, they are on ADSL in Dunedin, will be going around to check their computers, network and connection tomorrow, if I can't find any issues with their computers etc, will get them to phone the helpdesk.

We had some planned work impacted areas wwre posted on Vodafone community

John

Maybe Vodafone need to employ someone who actually understands the problem and can fix it.
This has been an issue for way too long now.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#904858 30-Sep-2013 08:14

mattbush:
johnr:
crazed: Have some friends reporting weird issues as well, they are on ADSL in Dunedin, will be going around to check their computers, network and connection tomorrow, if I can't find any issues with their computers etc, will get them to phone the helpdesk.

We had some planned work impacted areas wwre posted on Vodafone community

John

Maybe Vodafone need to employ someone who actually understands the problem and can fix it.
This has been an issue for way too long now.

Just checking you have a logged a fault with the support team?

Thanks

freitasm

BDFL - Memuneh
80682 posts

Uber Geek
+1 received by user: 41137

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#904899 30-Sep-2013 09:39

I think when something is being reported by people in different locations and consistently getting the same results it would be redundant (and a patience testing) to ask for faults to be logged.

Calling to log a fault will invariably go through the "turn your modem off and wait five minutes", "plug your PC directly to the modem", etc, etc.

We all know this is something on Vodafone side. We know there seems to be some lack of alarms in the old TelstraClear systems. So it's time to actually do something about it.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

kiwikiwi

455 posts

Ultimate Geek
+1 received by user: 57

#904904 30-Sep-2013 09:41

freitasm: I think when something is being reported by people in different locations and consistently getting the same results it would be redundant (and a patience testing) to ask for faults to be logged.

Calling to log a fault will invariably go through the "turn your modem off and wait five minutes", "plug your PC directly to the modem", etc, etc.

We all know this is something on Vodafone side. We know there seems to be some lack of alarms in the old TelstraClear systems. So it's time to actually do something about it.

I second this.
I'm still getting really bad routing issues on certain games causing pings to rise either dramatically or be within limits.
I'm getting every so often time outs on web pages regardless if it's in New Zealand or international.
Something isn't right.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

AidanS

458 posts

Ultimate Geek
+1 received by user: 135

#904934 30-Sep-2013 10:24

mattbush:
johnr:
crazed: Have some friends reporting weird issues as well, they are on ADSL in Dunedin, will be going around to check their computers, network and connection tomorrow, if I can't find any issues with their computers etc, will get them to phone the helpdesk.

We had some planned work impacted areas wwre posted on Vodafone community

John

Maybe Vodafone need to employ someone who actually understands the problem and can fix it.
This has been an issue for way too long now.

Disrespecting the person who can help you isn't a good route to go. This is a forum not a support ticketing system.

-Aidan

Dyson

Shop now for Dyson appliances (affiliate link).

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#904996 30-Sep-2013 11:30

freitasm: I think when something is being reported by people in different locations and consistently getting the same results it would be redundant (and a patience testing) to ask for faults to be logged.

Calling to log a fault will invariably go through the "turn your modem off and wait five minutes", "plug your PC directly to the modem", etc, etc.

We all know this is something on Vodafone side. We know there seems to be some lack of alarms in the old TelstraClear systems. So it's time to actually do something about it.

Eloquently said!

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#905009 30-Sep-2013 11:43

mattbush:
freitasm: I think when something is being reported by people in different locations and consistently getting the same results it would be redundant (and a patience testing) to ask for faults to be logged.

Calling to log a fault will invariably go through the "turn your modem off and wait five minutes", "plug your PC directly to the modem", etc, etc.

We all know this is something on Vodafone side. We know there seems to be some lack of alarms in the old TelstraClear systems. So it's time to actually do something about it.

Eloquently said!

I wanted the fault ticket number Matt this is why I asked, I take it from this reply you have not even logged a ticket

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#905235 30-Sep-2013 17:01

johnr:
mattbush:
freitasm: I think when something is being reported by people in different locations and consistently getting the same results it would be redundant (and a patience testing) to ask for faults to be logged.

Calling to log a fault will invariably go through the "turn your modem off and wait five minutes", "plug your PC directly to the modem", etc, etc.

We all know this is something on Vodafone side. We know there seems to be some lack of alarms in the old TelstraClear systems. So it's time to actually do something about it.

Eloquently said!

I wanted the fault ticket number Matt this is why I asked, I take it from this reply you have not even logged a ticket

Have you ever tried logging a ticket yourself?

Its time it was fixed!!

shrub

792 posts

Ultimate Geek
+1 received by user: 272

ID Verified

#905251 30-Sep-2013 17:23

I tied to raise a ticket gave up waiting after 30 mins on hold and that HTTPS everywhere thing for chrome has fixed my issues.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#905252 30-Sep-2013 17:26

mattbush:
johnr:
mattbush:
freitasm: I think when something is being reported by people in different locations and consistently getting the same results it would be redundant (and a patience testing) to ask for faults to be logged.

Calling to log a fault will invariably go through the "turn your modem off and wait five minutes", "plug your PC directly to the modem", etc, etc.

We all know this is something on Vodafone side. We know there seems to be some lack of alarms in the old TelstraClear systems. So it's time to actually do something about it.

Eloquently said!

I wanted the fault ticket number Matt this is why I asked, I take it from this reply you have not even logged a ticket

Have you ever tried logging a ticket yourself?

Its time it was fixed!!

Yes I have with a number of ISP's including the one I work for and the staff I spoke to did not know I worked for Vodafone, The process was quite simple

Have you even attempted to raise one for this issue?

FYI we have an investigation ongoing but the more tickets the better more chance of finding a pattern as the issue is not impacting all customers

New World

Shop on-line at New World now for your groceries (affiliate link).

bcoory

2 posts

Wannabe Geek

#905406 30-Sep-2013 21:11

I can confirm same fault in Dunedin, using HTTPS allows bypass.

chiefie

I iz your trusted friend
5877 posts

Uber Geek
+1 received by user: 151

Retired Mod

Trusted

Lifetime subscriber

#905417 30-Sep-2013 22:01

Any Tumblr site is dog-slow to get to, numerous refreshes to kick something going down the pipe.

Really becoming quite unacceptable to use on this Warp Speed 150G with 130Mbps downstream... I don't know if I can laugh, or should laugh, or desperately cry... I think I could just use my iPhone 5 and LTE connection and still be faster and better response perhaps.

Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

Please read the Geekzone's FUG

NikT

1710 posts

Uber Geek
+1 received by user: 730

Trusted

#905511 1-Oct-2013 08:42

Hi guys,

First up - I'm really sorry this has gone on for so long. I've been chasing this up with the complex faults team, and the gist of it is that it's...complex. For an issue that's impacting a lot of people here, we have very few documented examples.

The majority of examples we have investigated have been isolated issues.

What makes this more fun is that Vodafone currently operate several different networks with different infrastructure that requires different diagnoses to investigate and resolve - there's some great documentation in this thread with traceroutes et cetera, but it's spread across DSL, cable, and a combination of ex-TelstraClear customers and pre-merger Vodafone customers. The issues are currently being investigated separately, and we need examples and traceroutes wherever possible.

The complex faults team have asked us to help obtain these to help get it sorted. It would be fantastic if you could call in and get faults lodged - if you were previously with TelstraClear and have cable or DSL, please call 0508 888 800, otherwise call 0800 438 448.

I understand a lot of folks here do know exactly what they're doing and don't enjoy the standard tech support process. It's preferable for us as it's much easier to quantify impact to an ISP when we have [x] many logged tickets - posts on GeekZone are of course treated with high regard by the social media team, but require forwarding to the faults team on a case by case basis. If you really do not want to go through the front of house process, please forward traceroutes to (for example) the top ten affected sites along with your account number and the type of connection you have to us at onlinecare@vodafone.co.nz, and we'll make sure the right people get those examples.

Thanks again for your patience, apologies for your frustration, and we'll get these issues fixed as soon as possible.

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

DavidVF

11 posts

Geek
+1 received by user: 17

Trusted

#905546 1-Oct-2013 09:49

Hi all,

If I could request some information from anyone that's experiencing this problem, to help with characterisation of the issue:

- What is your access method (ADSL, cable modem, UFB etc)?
- Are you on the ex-TelstraClear network?
- Is this problem affecting browsing only, or is it also impacting e.g., gaming? Bonus points: if it's affecting browsing, is it impacting https traffic, or only http?
- What DNS are you using? Only Vodafone DNS servers / Vodafone plus third party (e.g. Google) / thrid-party only?
- Have you raised a ticket about this (if so I may PM you to get the ticket number, so we can may sure all the relevant tickets are grouped up appropriately)?

Thanks very much for your help

David

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 11