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Scotty1986
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  #1386698 13-Sep-2015 16:46
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ramboky:
Scotty1986: Based on the amount of other people that have started having issues since the upgrade work started. I also know the Vodafone techs are watching this topic, so I'm sure they would be gathering feedback from all users.

Ps. Don't be so touchy dude, lighten up.


Based on your previous comments you're testing via WiFi, not Ethernet. You haven't experienced congestion before and you're not now. You don't know if any changes have been made to your node. You're not doing enough analysis to isolate your issue and you're not posting enough info here for it to be useful to Vodafone if it was actually related. Lastly, this isn't a Vodafone support thread, it's a thread about congestion issues.

My issue is, and perhaps I was too blunt before, most of your posts to this thread have been off topic. That's all.

Staying off topic for the moment, have you tried using a WiFi analyzer to verify the channel you're using is the best choice and your signal strength is acceptable in the location you're testing? Once you've done that, if you're still having issues the only sensible option is to contact Vodafone. They're really not as bad as you're making out, particularly the tech guys.



Wifi signal is "excellent" according to the devices and yes I have used a wifi analyzer to find the best channel. It is pretty crowded so I switched to 5g and still have the issues. This is using a Roku streaming stick and Amazon Fire stick, one is located about 1m away from the modem, but through a GIB wall. I tried plugging the stick into the TV right next to the modem, same issues. I disconnected all other devices that transmit a signal including my wireless gaming headsets that have caused problems in the past with no luck. I have quality drops over Ethernet too when using Netflix on XB1. Others in Woodridge/Newlands are having similar issues and it seems to have started around the time the upgrades started. I will wait for all the upgrade work to be completed then look at my options. I have dealt with Vodafone support many times in the past and can hand to heart say I have never had a more terrible customer experience in my life. I still get bills from accounts that got closed years ago. Lucky they say I don't owe anything. When I got fibre installed it took weeks to get Vodafone TV on because they messed up the order countless times. I have spent dozens of hours on the phone to Vodafone and I'm not doing it again. I once spent 3 hours and 45 minutes waiting for someone to pick up the phone, only to get disconnected and no call back. If my connection gets too bad, I will cancel and get VDSL else ware. So, yes, there really are that bad.



amanzi
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  #1386903 13-Sep-2015 20:24
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I have no idea if my issues are related to this upgrade work or congestion issues, but for the the last couple of evenings I've been getting major packet loss for a couple of hours, then everything will come right and will be stable again. I'm in Strathmore and have had no complaints with cable speeds for a while now - I'm on the 130Mbps plan with unlimited data. I haven't bothered calling customer support because it's the weekend. Here's a sample of the packet loss while the connection is bad:

Request timeout for icmp_seq 1141
64 bytes from 203.97.78.43: icmp_seq=1142 ttl=60 time=27.150 ms
64 bytes from 203.97.78.43: icmp_seq=1143 ttl=60 time=22.381 ms
Request timeout for icmp_seq 1144
Request timeout for icmp_seq 1145
Request timeout for icmp_seq 1146
Request timeout for icmp_seq 1147
Request timeout for icmp_seq 1148
Request timeout for icmp_seq 1149
Request timeout for icmp_seq 1150
64 bytes from 203.97.78.43: icmp_seq=1151 ttl=60 time=14.569 ms
64 bytes from 203.97.78.43: icmp_seq=1152 ttl=60 time=27.391 ms
64 bytes from 203.97.78.43: icmp_seq=1153 ttl=60 time=14.086 ms
64 bytes from 203.97.78.43: icmp_seq=1154 ttl=60 time=13.099 ms
Request timeout for icmp_seq 1155
64 bytes from 203.97.78.43: icmp_seq=1156 ttl=60 time=12.592 ms
64 bytes from 203.97.78.43: icmp_seq=1157 ttl=60 time=12.461 ms
Request timeout for icmp_seq 1158
Request timeout for icmp_seq 1159

Foo

Foo
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  #1386914 13-Sep-2015 20:36
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Wow, slowest speed I have ever seen.

Ping of 400ms and download speed of 0.08 Mbps. Hang on, has increased to .12 Mbps.



Scotty1986
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  #1386915 13-Sep-2015 20:39
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I'm getting packet loss on the xbox one speed test. Also, Tonight for the first time my speeds are affected. Ping is 17 (normally 7) and download is 79 (normally 101). Upload is normal. Netflix won't go above 480p and buffering a lot. I cancelled the fifa 16 demo because it was to slow. So performance is pretty shocking. Power cycled the modem, same results. Wife is going batcrap crazy because she can't watch her shows. This is plugged directly into the modem.

Kodiack
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  #1386926 13-Sep-2015 21:00
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Like everyone else, it's pretty bad here tonight too. These cutovers can't come soon enough!


Scotty1986
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  #1386928 13-Sep-2015 21:05
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Kodiack: Like everyone else, it's pretty bad here tonight too. These cutovers can't come soon enough!


I'm wondering if there is something else going on, since this is the first time I have ever had low results on speed tests.

 
 
 
 

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Sideface
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  #1387008 14-Sep-2015 08:50
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Cable network upgrades

Hot off the press:

14/09/2015

NODES                       REGION

WWB,WWG,WWI         Karori
WKC,WKD,WKJ,WKQ   Miramar
W04,W14                   Avalon




Sideface


Nish
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  #1387010 14-Sep-2015 08:52
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Still no love for Wainuiomata!

dylanp
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  #1387018 14-Sep-2015 09:13
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Scotty1986: ... When I got fibre installed...


Hi Scotty

Just checking do you have fibre or cable? If fibre then I guess you are probably using the HG659 modem. Please try the new firmware and see how that goes.

Cheers

Dylan

dylanp
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  #1387021 14-Sep-2015 09:20
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Nish: Still no love for Wainuiomata!


I see a Wainuiomata node on an list, sitting about 12th at the moment. If all goes well I guess it will probably be on the daily scheduled work list by Wednesday.

BigMal
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  #1387027 14-Sep-2015 09:42
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Sideface: Cable network upgrades

Hot off the press:

14/09/2015

NODES                       REGION

WWB,WWG,WWI         Karori
WKC,WKD,WKJ,WKQ   Miramar
W04,W14                   Avalon


GO MIRAMAR!!!!  Wahoo!

 
 
 

Shop on-line at New World now for your groceries (affiliate link).
ramboky
491 posts

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  #1387029 14-Sep-2015 09:43
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Scotty1986: When I got fibre installed it took weeks to get Vodafone TV on because they messed up the order countless times.


Wait... Are you even on cable?

Scotty1986
315 posts

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  #1387143 14-Sep-2015 13:11
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ramboky:
Scotty1986: When I got fibre installed it took weeks to get Vodafone TV on because they messed up the order countless times.


Wait... Are you even on cable?


Yes I'm on cable, I had fibre at my last property. I wish I was on fibre, it was amazing once installed. I switched to MyRepublic though after troubles with Vodafone. No fibre in my new property until 2018

ramboky
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  #1387144 14-Sep-2015 13:13
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Scotty1986:
ramboky:
Scotty1986: When I got fibre installed it took weeks to get Vodafone TV on because they messed up the order countless times.


Wait... Are you even on cable?


Yes I'm on cable, I had fibre at my last property. I wish I was on fibre, it was amazing once installed. I switched to MyRepublic though after troubles with Vodafone. No fibre in my new property until 2018


Ah. I'm sure most of us wish we were on fibre right now. I would have jumped months ago if it was an option. 2019 here...

Sideface
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  #1387201 14-Sep-2015 14:24
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BigMal:
Sideface: Cable network upgrades

Hot off the press:

14/09/2015

NODES                       REGION

WWB,WWG,WWI         Karori
WKC,WKD,WKJ,WKQ   Miramar
W04,W14                   Avalon


GO MIRAMAR!!!!  Wahoo!


I shall expect a full written report in the morning smile




Sideface


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