[TelstraClear] The end of the TelstraClear brand is nigh...

Forums › One NZ (including Farmside) › [TelstraClear] The end of the TelstraClear brand is nigh...

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sleemanj

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#791869 2-Apr-2013 19:10

Stuff article:
http://www.stuff.co.nz/business/industries/8497882/Vodafone-defends-new-customer-lure

Bowering indicated existing cable customers might well be able to get the same prices the company was offering to new customers if they called up and asked, had been with the company a reasonable period, and had a good payment history.

However, they would then have to accept the same terms and conditions that applied to new customers, which included signing up to a minimum one-year contract term.

So sounds like contract is going to be required...

Bowering acknowledged customers who were not "in the know" or who did not have time to haggle might be disadvantaged, but said that seemed to be "the way of the world at the moment".

"Insurance companies do it. Banks do it with 'special' interest rates."

If your friend jumped off a bridge, would you do it too?

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freitasm

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#791889 2-Apr-2013 19:30

When I updated my account from 100GB to 150GB this morning I made a point of asking the CSR "are you sure there's no term contract?" and his reply was "no term contract".

It seems there's a bit of mixed information coming out at the moment.

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nzfatmatt

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#791919 2-Apr-2013 20:25

When I rang up this morning to find out they said no term. Rang back later on once I had decided what plan to go on, was told 12 month term. Mentioned my earlier conversation and geekzone and ended up talking to the same person I spoke to in the morning. They had written the wrong notes in the wrong account after conversation.

Got it confirmed 150G with no contract after a bit and also got them to email so I have the change confirmed and stated in an email no contract so that should hopefully suffice in covering my A**!

Lias

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#791922 2-Apr-2013 20:35

I got offered this pricing as a "loyalty" offer about a month ago, and it required a 1 year contract.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

nzfatmatt

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#791929 2-Apr-2013 21:05

Lias: I got offered this pricing as a "loyalty" offer about a month ago, and it required a 1 year contract.

We had the customer retention team offering stuff from before christmas. They were saying 12 month, we kept saying no contract, they rang back 3 or 4 times and had a few emails. They didn't budge, we waited knowing the merger may lead to something and it did, now on better plan with no contract.

Jaxson

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#792196 3-Apr-2013 11:17

I've now moved to Telecom, so it no longer worries me, but:
If you were signing up with Vodafone, would you get the vodafone backend or the Telstraclear version?

Telstraclear had some very clearly documented issues with over subscription to their $75 a month broadband package, and issues with overseas websites (youtube/facebook etc) that were never completely resolved. I'd be gutted to sign up with Vodafone and find myself with the same issues as Telstraclear had.

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Bowering

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#792222 3-Apr-2013 11:49

sleemanj: Stuff article:
http://www.stuff.co.nz/business/industries/8497882/Vodafone-defends-new-customer-lure

Bowering indicated existing cable customers might well be able to get the same prices the company was offering to new customers if they called up and asked, had been with the company a reasonable period, and had a good payment history.

However, they would then have to accept the same terms and conditions that applied to new customers, which included signing up to a minimum one-year contract term.

So sounds like contract is going to be required...

Bowering acknowledged customers who were not "in the know" or who did not have time to haggle might be disadvantaged, but said that seemed to be "the way of the world at the moment".

"Insurance companies do it. Banks do it with 'special' interest rates."

If your friend jumped off a bridge, would you do it too?

Hi Sleemanj. Those were selected and a little paraphrased quotes. You're always best to go to the source... the key thing I pointed out was that we're always happy to try and help customers and that we look at things on a case-by-case basis. Customers have different needs, so it's always best to talk with each one about those. As I told the repoerter - customers can call the team and have a chat to see what we can do for them.

Cheers, Gary

WyleECoyoteNZ

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#792252 3-Apr-2013 12:26

This is slightly off the above comments, but fits in with the thread heading

This morning my T-Box did a update....

Now I know Vodafone are getting rid of all traces of Telstraclear, but going as far as the colours used by the T-Box?

The nice soft blues and purples of TC, have now been replaced by harsh in-your-face Vodafone Red, dark grey's and black.

Just awful.

jimbob79

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#792818 3-Apr-2013 23:57

This morning I called 050 866 2277 and inquired about the light wave 60 product and I explained that was already (was) a telstraclear customer and she said "sure its not a problem". I was transferred to the retention team. The person from the retention team had no idear if I was ellagble for $55 and could not contact anybody at the sales team.

Anyway I raised a ticket request number and was told it would take 1 to 2 days for somebody to contact me.

I logged into the customer zone and used the online wizard to make changes to my current BB package and selected to the lightwave 60. I made a comment in the comment section basically saying that I wanted the $55 product offer from Vodafone and submitted my request.

Tonight I got a confirmation email from Vodafone confirming my upgrade to lightwave 60 at the monthly cost of $55.95 per month and there was no mention of a minimum term in the email.

Very happy with the outcome.

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