certain websites are failing to load on home broadband but everything on mobile is fine

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Geek
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#905569 1-Oct-2013 09:58

Thanks Vodafone people, I have sent an email to onlinecare@vodafone.co.nz with some traceroutes and my details as it's getting mighty expensive working off my 3G connection now.

kiwikiwi

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Ultimate Geek
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#905571 1-Oct-2013 09:59

DavidVF: Hi all,

If I could request some information from anyone that's experiencing this problem, to help with characterisation of the issue:

- What is your access method (ADSL, cable modem, UFB etc)?
- Are you on the ex-TelstraClear network?
- Is this problem affecting browsing only, or is it also impacting e.g., gaming? Bonus points: if it's affecting browsing, is it impacting https traffic, or only http?
- What DNS are you using? Only Vodafone DNS servers / Vodafone plus third party (e.g. Google) / thrid-party only?
- Have you raised a ticket about this (if so I may PM you to get the ticket number, so we can may sure all the relevant tickets are grouped up appropriately)?

Thanks very much for your help

David

ADSL
No
When it does happen it affects pretty much everything(Ping will rise majorly, packet loss, websites wont load or DNS refuses to resolve and really really long routing)
So far Google DNS and it has been thus so far more stable for now anyways
No but at some point I was willing to but it cleared up.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

chiefie

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#905605 1-Oct-2013 10:56

DavidVF:
- What is your access method (ADSL, cable modem, UFB etc)?
- Are you on the ex-TelstraClear network?
- Is this problem affecting browsing only, or is it also impacting e.g., gaming? Bonus points: if it's affecting browsing, is it impacting https traffic, or only http?
- What DNS are you using? Only Vodafone DNS servers / Vodafone plus third party (e.g. Google) / thrid-party only?
- Have you raised a ticket about this (if so I may PM you to get the ticket number, so we can may sure all the relevant tickets are grouped up appropriately)?

InHome Cable.

Ex-TelstraClear network.

Both browsing and gaming. Sites like most Tumblr sites take several refreshes (with minutes of wait apart). YouTube videos take a while to cache before playing. Facebook videos are erratic at loading. news.yahoo.com, groups.yahoo.com and my.yahoo.com (HTTPS) timed out, however us.yahoo.com, nz.yahoo.com, mail.yahoo.com loaded fine. For gaming, ping rate is high and seems excessive hopping.

DNS are 203.97.78.43 and 203.97.78.44

No ticket raised - must I go through the L1 service desk diagnostic steps of restarting the routers and what-not?

Internet is my backyard...

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DjShadow

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#905749 1-Oct-2013 15:02

I'm having some site connection issues today also (Hamilton - TelstraClear DSL)

Can't load:
www.hoyts.co.nz
www.eventcinemas.co.nz
rss.feedsportal.com
telstra.com.au
www.v8supercars.com.au

freitasm

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#905800 1-Oct-2013 16:19

Add me to the fold. Up until now my connection wasn't affected but I just tested and can't access Geekzone from home (cable):

Note that these pings and traceroutes are kind of useless if the problem is really (as suspected) with the HTTP proxy.

 
 
Tracing route to geekzone.co.nz (108.162.204.101) 
over a maximum of 30 hops: 
 
  1      2     *        *        *     Request timed out. 
  3     9 ms     8 ms     9 ms  lo0.internet.ivpn.pe25.telstraclear.net (218.101.61.124)  
  4    41 ms    65 ms    17 ms  ie2-g-0-0-0.telstraclear.net (203.98.50.2)  
  5   122 ms   210 ms    21 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251)  
  6    23 ms    22 ms    22 ms  unknown.telstraglobal.net (134.159.174.41)  
  7   422 ms   114 ms    47 ms  i-0-0-1-1.sydo-core02.bx.telstraglobal.net (202.84.143.134)  
  8    45 ms    47 ms    47 ms  i-0-3-2-0.sydo-core01.bi.telstraglobal.net (202.84.220.190)  
  9   146 ms   100 ms   463 ms  i-6-0-0.pthp-core01.bi.telstraglobal.net (202.84.143.142)  
 10   147 ms   187 ms   148 ms  i-7-0-0.6ntp-core01.bx.telstraglobal.net (202.84.143.242)  
 11   150 ms   151 ms   149 ms  i-0-3-0-0.6ntp02.bi.telstraglobal.net (202.84.243.82)  
 12   149 ms   147 ms   148 ms  pacnet-peer.6ntp02.pr.telstraglobal.net (202.126.173.98)  
 13   151 ms   151 ms   151 ms  te0-0-2-0.wr1.sin0.asianetcom.net (61.14.157.109)  
 14   269 ms   216 ms   222 ms  gi4-0-0.gw2.sin3.asianetcom.net (61.14.157.134)  
 15   149 ms   149 ms   281 ms  141.101.77.253  
 16   150 ms   150 ms   161 ms  108.162.204.101  
 
Trace complete.

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Brumfondl

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#905815 1-Oct-2013 16:49

DavidVF: Hi all,

If I could request some information from anyone that's experiencing this problem, to help with characterisation of the issue:

- What is your access method (ADSL, cable modem, UFB etc)?
- Are you on the ex-TelstraClear network?
- Is this problem affecting browsing only, or is it also impacting e.g., gaming? Bonus points: if it's affecting browsing, is it impacting https traffic, or only http?
- What DNS are you using? Only Vodafone DNS servers / Vodafone plus third party (e.g. Google) / thrid-party only?
- Have you raised a ticket about this (if so I may PM you to get the ticket number, so we can may sure all the relevant tickets are grouped up appropriately)?

Thanks very much for your help

David

Access Method: Cable Modem (so ex TelstraClear)
Only seems to be affecting Browsing and updating podcasts in iTunes, though a while ago I did put in a ticket mentioning that my ping to the World of Warcraft servers had gone up from an average of 150+ to 250+. I play both WoW and Final Fantasy XIV and they are both playable.
DNS: Using Vodafone only 203.97.78.43/44
Haven't called in to raise a ticket but I was in contact with HL on the @VodafoneNZ account on Saturday and DM'd them my account number so there should be something on file.

The problem seems to have gotten a lot worse today. I am having to post this on my Slingshot account as I am unable to get to Geekzone on Cable.

Dave Salmon (@Brumfondl)

Geekzone

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freitasm

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#905835 1-Oct-2013 17:00

Vodafone said on Twitter it was "planned work" although I suspect they might not know the whole story...

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

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freitasm

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#905850 1-Oct-2013 17:40

Something, something, cache farm back to healthy state soon.

We should start a campaign for them to dump this monstrosity.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

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chiefie

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#905854 1-Oct-2013 17:48

Brumfondl: [OT] ... and Final Fantasy XIV and they are both playable.

Which world you're in? I'm in Balmung until world transfer becomes available then I'm moving to Siren. However the ping rate was so bad (up to 4seconds on receive)... that I may have to consider a VPN connection - which I don't know if it is legal for FFXIV and which VPN service be ideal.

Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

Please read the Geekzone's FUG

crazed

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#905856 1-Oct-2013 17:50

freitasm: Something, something, cache farm back to healthy state soon.

We should start a campaign for them to dump this monstrosity.

Where do I sign up Grrrrr, But on the bright side, GZ is back for me :D

CraZeD,
Your friendly Southern Geeky Fellow :P

DjShadow

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#905859 1-Oct-2013 17:58

Geekzone has just become accessible again after being out for 3-4 hours

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

amanzi

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#905865 1-Oct-2013 18:02

DavidVF: Hi all,

If I could request some information from anyone that's experiencing this problem, to help with characterisation of the issue:

- What is your access method (ADSL, cable modem, UFB etc)?
- Are you on the ex-TelstraClear network?
- Is this problem affecting browsing only, or is it also impacting e.g., gaming? Bonus points: if it's affecting browsing, is it impacting https traffic, or only http?
- What DNS are you using? Only Vodafone DNS servers / Vodafone plus third party (e.g. Google) / thrid-party only?
- Have you raised a ticket about this (if so I may PM you to get the ticket number, so we can may sure all the relevant tickets are grouped up appropriately)?

Thanks very much for your help

David

Access method: cable (and ethernet LAN)
Ex-TCL: Yes
Affecting: intermittent issues with some sites. e.g. Geekzone works, then stops for a few minutes, then starts again. Chrome says: "Oops! Google Chrome could not connect to www.geekzone.co.nz". Many other sites will just randomly stop loading for a few minutes.
DNS: 203.97.78.43, 203.97.78.44
Ticket: No. I try to avoid the helpdesk since they shipped the call centre overseas. Not sure if Vodafone's helpdesk is any better.

freitasm

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#905868 1-Oct-2013 18:10

Ok, just got a couple of phone calls from Vodafone and here is some information.

There was a problem and they did have some planned maintenance to try and fix - it seems load balancing and other related stuff was scheduled. This didn't go well as planned and some connections that weren't affected before (such as mine) then started showing problems.

They then started a second, unplanned work, which involved some reset, configuration loading, new hardware coming in. I tried accessing some sites I had problems with - Amazon, Google, Twitter, Feedly even Geekzone and now it seems they are all working again.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Brumfondl

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#905871 1-Oct-2013 18:17

chiefie:
Brumfondl: [OT] ... and Final Fantasy XIV and they are both playable.

Which world you're in? I'm in Balmung until world transfer becomes available then I'm moving to Siren. However the ping rate was so bad (up to 4seconds on receive)... that I may have to consider a VPN connection - which I don't know if it is legal for FFXIV and which VPN service be ideal.

Looking at Twitter, Balmung is officially having issues. I am on Marlboro. Starngely easy server name to remember :D

Brumfondl

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#905878 1-Oct-2013 18:22

freitasm: Ok, just got a couple of phone calls from Vodafone and here is some information.

There was a problem and they did have some planned maintenance to try and fix - it seems load balancing and other related stuff was scheduled. This didn't go well as planned and some connections that weren't affected before (such as mine) then started showing problems.

They then started a second, unplanned work, which involved some reset, configuration loading, new hardware coming in. I tried accessing some sites I had problems with - Amazon, Google, Twitter, Feedly even Geekzone and now it seems they are all working again.

Yeah, some things (like geekzone) that I couldn't get to before are now working, though I notice at the page this reply will appear on, something from cts.tradepub.com is having issues loading.

Things do seem better now but I shall reserve judgement on whether they are fixed for the moment or not...

Brumfondl

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