Long delays to Google servers and CDNs on Vodafone Cable

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#1442164 7-Dec-2015 16:04

Fibre just went live here, paying the same to Vodafone but the performance is like night and day with regard to the issues in this thread. The fact I'm able to get here without resorting to my cellphone is itself a massive improvement.

onecouch

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#1442393 7-Dec-2015 22:21

I've finally been promised a VDSL connection scheduled for next week to run alongside the cable ... I'm guessing my results will be the same. Modem arrived today, can't wait to get my $80 worth of internet a month!!

Kodiack

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#1450360 14-Dec-2015 21:22

YouTube's been fairly responsive and well-behaved for this last week or so. We've still got some congestion at peak hours, but overall things are looking nicer in this regard. :)

Scotty1986

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#1450715 15-Dec-2015 12:00

Batwing: Fibre just went live here, paying the same to Vodafone but the performance is like night and day with regard to the issues in this thread. The fact I'm able to get here without resorting to my cellphone is itself a massive improvement.

After all the issues with Vodafone, can I ask why you are still paying them now that you (I assume) have more options?

Batwing

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#1450725 15-Dec-2015 12:20

Contract break fees. In hindsight would have been worth it, but now that we're away from godawful cable I'm inclined to wait out the term.

phrozenpenguin

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#1451141 15-Dec-2015 20:44

I have just moved into (temporarily) a Wellington property with Vodafone cable. Whilst my speed tests are a little erratic, but generally decent both ways, the Ping is always high - generally averaging 200ms+ to trademe.co.nz or geekzone.co.nz - is this likely due to this widespread ongoing problem, or a local issue?

I have replaced the router, and it still happens. A traceroute show a big delay on the second hop.

Any ideas most welcomed - thanks in advance.

freitasm

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#1451183 15-Dec-2015 21:26

My ping to Geekzone is 18 ms and under. Make sure you aren't testing over WiFi.

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phrozenpenguin

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#1451190 15-Dec-2015 21:39

freitasm: My ping to Geekzone is 18 ms and under. Make sure you aren't testing over WiFi.

I was on wireless (via Apple Time Capsule in the same room which has never been a limiting factor before) - but have just plugged into gigabit ethernet and get the same result. Example:

traceroute to geekzone.co.nz (104.25.178.9), 64 hops max, 72 byte packets
1 10.0.1.1 (10.0.1.1) 1.104 ms 1.081 ms 1.247 ms
2 * * *
3 lo0.internet.ivpn.pe25.telstraclear.net (218.101.61.124) 440.736 ms 280.098 ms 128.515 ms
4 198.41.236.254 (198.41.236.254) 100.922 ms 49.066 ms 52.540 ms
5 198.41.236.253 (198.41.236.253) 171.741 ms 50.605 ms 56.453 ms
6 104.25.178.9 (104.25.178.9) 146.718 ms 310.021 ms 159.941 ms

I'm not sure what else to check.

freitasm

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#1451195 15-Dec-2015 21:47

Can you just do a ping instead of tracert please?

Although I have to say, my tracert is just 9ms to that third hop...

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phrozenpenguin

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#1452468 17-Dec-2015 18:45

Delayed response, but still have similar results below.

I might plug my machine direct into the cable modem (should be possible?) to reduce potential issues even further - but then I am running out of suggestions.

Wifi
Ping has started…

PING geekzone.co.nz (104.25.179.9): 56 data bytes
64 bytes from 104.25.179.9: icmp_seq=0 ttl=59 time=342.375 ms
64 bytes from 104.25.179.9: icmp_seq=1 ttl=59 time=68.758 ms
64 bytes from 104.25.179.9: icmp_seq=2 ttl=59 time=281.555 ms
64 bytes from 104.25.179.9: icmp_seq=3 ttl=59 time=803.673 ms
64 bytes from 104.25.179.9: icmp_seq=4 ttl=59 time=493.344 ms
Request timeout for icmp_seq 5
64 bytes from 104.25.179.9: icmp_seq=5 ttl=59 time=1193.372 ms
64 bytes from 104.25.179.9: icmp_seq=6 ttl=59 time=213.073 ms
64 bytes from 104.25.179.9: icmp_seq=7 ttl=59 time=355.851 ms
64 bytes from 104.25.179.9: icmp_seq=8 ttl=59 time=216.240 ms
64 bytes from 104.25.179.9: icmp_seq=9 ttl=59 time=957.404 ms

--- geekzone.co.nz ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 68.758/492.565/1193.372/349.836 ms

Ethernet
Ping has started…

PING geekzone.co.nz (104.25.179.9): 56 data bytes
64 bytes from 104.25.179.9: icmp_seq=0 ttl=59 time=32.255 ms
64 bytes from 104.25.179.9: icmp_seq=1 ttl=59 time=35.032 ms
Request timeout for icmp_seq 2
64 bytes from 104.25.179.9: icmp_seq=2 ttl=59 time=1020.601 ms
64 bytes from 104.25.179.9: icmp_seq=3 ttl=59 time=414.528 ms
64 bytes from 104.25.179.9: icmp_seq=4 ttl=59 time=51.242 ms
64 bytes from 104.25.179.9: icmp_seq=5 ttl=59 time=369.999 ms
64 bytes from 104.25.179.9: icmp_seq=6 ttl=59 time=32.146 ms
64 bytes from 104.25.179.9: icmp_seq=7 ttl=59 time=965.409 ms
64 bytes from 104.25.179.9: icmp_seq=8 ttl=59 time=226.360 ms
64 bytes from 104.25.179.9: icmp_seq=9 ttl=59 time=1082.786 ms

--- geekzone.co.nz ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 32.146/423.036/1082.786/415.015 ms

r2b2

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#1452533 17-Dec-2015 19:35

Have you logged a fault with Vodafone? That would seem the best next course of action.

Kodiack

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#1460608 3-Jan-2016 14:17

I'm having some difficulties this afternoon. I have one download going at <10 KB/s, and some YouTube videos are reporting connection speeds of 256 Kbps or less. Speed test results peg me at a solid ~130 Mbps, however.

freitasm

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#1464680 6-Jan-2016 21:23

Happening again tonight - to Google services, to Amazon AWS hosts, Twitter and other CDNs...

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Kodiack

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#1464681 6-Jan-2016 21:25

freitasm: Happening again tonight - to Google services, to Amazon AWS hosts, Twitter and other CDNs...

It's really bad here tonight. Several sites are stuck on "Connecting..." for several minutes. It's essentially unusable.

freitasm

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#1464682 6-Jan-2016 21:27

When I thought it was the end of a long day, time to relax watching something streaming... Nope, no, nothing.

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