Vodafone really want me back.. or not?

Forums › One NZ (including Farmside) › Vodafone really want me back.. or not?

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#2114149 26-Oct-2018 00:06

Malboo:

Same here cold called about 3 weeks ago offered FibreX I accepted thought about it some more then cancelled i am paying $112 a month so was trying to get a lower monthly bill so have now decided to go with NOW ISP for $85 a month UFB with landline

After 15 years with Saturn Clear Telstra then Vodafone I thought they could show some loyalty to me but they have never offered me a deal except with FibreX so stuff them I'm changing I guess loyalty counts for nothing these days anyway its good to speak to Kiwi's on the phone when dealing with them they have run the Fibre cable to my house already and the install is meant to happen on the 31st,so roughly 4 weeks all up if the install happens on the 31st.

Vodafone must be signing up a lot of new customers to not worry about their existing long term customers.

If you really want fibre then you made the right choice to move. I was in the same position but the price was good so we took FibreX 200. I'm just OK about that but speed has not been an issue so until we want gigabit speeds it will not be a deal breaker.

We had to give up our T-box so have Vodafone TV instead which is not as good for traditional TV recording and watching - but that had proved to be an added positive for us as we watch less TV now. The new box does have some advantages as the apps are useful: Netflix is excellent but Youtube needs a multiuser option like Netflix. The new box handles casting so it has also allowed me to redeploy a Chromecast to where it was needed more.

dryburn

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#2114269 26-Oct-2018 09:55

Malboo:

Same here cold called about 3 weeks ago offered FibreX I accepted thought about it some more then cancelled i am paying $112 a month so was trying to get a lower monthly bill so have now decided to go with NOW ISP for $85 a month UFB with landline

After 15 years with Saturn Clear Telstra then Vodafone I thought they could show some loyalty to me but they have never offered me a deal except with FibreX so stuff them I'm changing I guess loyalty counts for nothing these days anyway its good to speak to Kiwi's on the phone when dealing with them they have run the Fibre cable to my house already and the install is meant to happen on the 31st,so roughly 4 weeks all up if the install happens on the 31st.

Vodafone must be signing up a lot of new customers to not worry about their existing long term customers.

Sometimes they just can't match, so the only option is to jump to another ISP. I'm currently doing just that

AhmedVF

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#2114305 26-Oct-2018 10:58

Malboo:

Same here cold called about 3 weeks ago offered FibreX I accepted thought about it some more then cancelled i am paying $112 a month so was trying to get a lower monthly bill so have now decided to go with NOW ISP for $85 a month UFB with landline

After 15 years with Saturn Clear Telstra then Vodafone I thought they could show some loyalty to me but they have never offered me a deal except with FibreX so stuff them I'm changing I guess loyalty counts for nothing these days anyway its good to speak to Kiwi's on the phone when dealing with them they have run the Fibre cable to my house already and the install is meant to happen on the 31st,so roughly 4 weeks all up if the install happens on the 31st.

Vodafone must be signing up a lot of new customers to not worry about their existing long term customers.

Sorry to hear about the experience Malboo, we hate to see one of our long term loyal customers leave indeed, but we can promise we're doing everything we can to learn from the experiences and feedback we're receiving, such as yours here. Wonder if you would still be interested in dropping me a quick email at onlinecare@vodafone.com with your Vodafone customer number and contact details, and I will speak with our broadband team here to find out what's the best deal we can offer you and will get back to you ASAP?

Kind Regards

Ahmed

Social Media @Vodafone

AhmedVF

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#2114306 26-Oct-2018 11:03

dryburn:

Malboo:

Same here cold called about 3 weeks ago offered FibreX I accepted thought about it some more then cancelled i am paying $112 a month so was trying to get a lower monthly bill so have now decided to go with NOW ISP for $85 a month UFB with landline

After 15 years with Saturn Clear Telstra then Vodafone I thought they could show some loyalty to me but they have never offered me a deal except with FibreX so stuff them I'm changing I guess loyalty counts for nothing these days anyway its good to speak to Kiwi's on the phone when dealing with them they have run the Fibre cable to my house already and the install is meant to happen on the 31st,so roughly 4 weeks all up if the install happens on the 31st.

Vodafone must be signing up a lot of new customers to not worry about their existing long term customers.

Sometimes they just can't match, so the only option is to jump to another ISP. I'm currently doing just that

Would love to help here dryburn, email me please at onlinecare@vodafone.com with your customer number and contact details, and I will get our team onto this. Agree with you there is a very healthy and strong competition in the market at the moment, but we're certainly determined to do everything we can to keep our customers happy with their services.

Kind Regards

Ahmed

Social Media @Vodafone

01EG

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#2114348 26-Oct-2018 11:13

AhmedVF:
Would love to help here dryburn, email me please at onlinecare@vodafone.com with your customer number and contact details, and I will get our team onto this. Agree with you there is a very healthy and strong competition in the market at the moment, but we're certainly determined to do everything we can to keep our customers happy with their services.

Kind Regards

Ahmed

Social Media @Vodafone

Hmmm interesting and funny :D , last time I spoke with the VS(Vodafone support), and I did mention that Geekzone helping me to resolve the problems and Geekzone has Vodafone representatives here and if VS can't help me, I'll ask them. AND the VS person strongly suggested NOT to, as Vodafone representatives are might be the scammers who wants to get my personal details and use it against me. :D And they DO NOT have any Vodafone representatives and know nothing about Geekzone, thats the story. :D

AhmedVF

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#2114357 26-Oct-2018 11:44

01EG:
AhmedVF:

Would love to help here dryburn, email me please at onlinecare@vodafone.com with your customer number and contact details, and I will get our team onto this. Agree with you there is a very healthy and strong competition in the market at the moment, but we're certainly determined to do everything we can to keep our customers happy with their services.

Kind Regards

Ahmed

Social Media @Vodafone

Hmmm interesting and funny :D , last time I spoke with the VS(Vodafone support), and I did mention that Geekzone helping me to resolve the problems and Geekzone has Vodafone representatives here and if VS can't help me, I'll ask them. AND the VS person strongly suggested NOT to, as Vodafone representatives are might be the scammers who wants to get my personal details and use it against me. :D And they DO NOT have any Vodafone representatives and know nothing about Geekzone, thats the story. :D

Certainly understand where that representative is coming from and they're being cautious or maybe not aware of the dynamics of the community here. Would definitely recommend against sending your details to personal emails (i.e. not a Vodafone email address), and would personally only recommend verified/trusted Geekzone accounts (which you of course know all about since you've been here for quite sometime :)

Cheers

Ahmed

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dryburn

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#2114489 26-Oct-2018 15:19

Thanks @AhmedVF but vodafone aren't able to beat the current market offering

JasonParis

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#2114632 26-Oct-2018 19:18

Malboo:
Same here cold called about 3 weeks ago offered FibreX I accepted thought about it some more then cancelled i am paying $112 a month so was trying to get a lower monthly bill so have now decided to go with NOW ISP for $85 a month UFB with landline

After 15 years with Saturn Clear Telstra then Vodafone I thought they could show some loyalty to me but they have never offered me a deal except with FibreX so stuff them I'm changing I guess loyalty counts for nothing these days anyway its good to speak to Kiwi's on the phone when dealing with them they have run the Fibre cable to my house already and the install is meant to happen on the 31st,so roughly 4 weeks all up if the install happens on the 31st.

Vodafone must be signing up a lot of new customers to not worry about their existing long term customers.

Hi Malboo. Thanks for the insight and I’m sorry that we are losing your business after so many years. Depending on what included benefits you are after, we actually have much better value than the deal that you have signed up too - so it’s a mistake on our part that you were not offered this.

You certainly deserved to be recognised a lot more by us and you will see us prioritise our existing customers a lot more in the coming weeks and months. I hope that this will see you reconsider us in the future.

JP

Jason Paris

JREkiwi

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#2118178 1-Nov-2018 23:48

I hate being a me too in these threads, but had some interesting conversations as I was passed around a number of Vodafone reps the other day.

Been with Vodafone for 20 years and currently have 3 mobiles plus Broadband, Landline and Sky.

We have a modest discount on the mobile plan, but was looking to upgrade to more data but was interested in seeing if I could maintain that discount.

Was told that no, that wasn't possible but they'd be able to do me a great deal on the broadband plan instead. Oops, no they couldn't, and in fact my broadband plan would be increasing because the free Sky Sport I currently have is going to disappear. Way to put a damper on the conversation! They could reduce my bill back to it's current level by cutting services, but no way they could do anything else. When I said with the increased cost, I'd need to re-evaluate who I'd being using for a provider going forward all I got was "Oh, OK"

John

alasta

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#2118203 2-Nov-2018 08:29

I had an interesting sales call the other day.

"Hi, I see your mobile is with Vodafone. Do you also have your fixed broadband with us?"

"Yes, it's on the same billing account as my mobile. Can't you see that for yourself?"

"Uh...yes...you're right".

1101

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#2118305 2-Nov-2018 09:45

alasta:

"Uh...yes...you're right".

meaning, no they dont have access to that info :-)

I had a sales call from Voda, wanting to talk to my boss .
I told them, if they were really from Voda, they will have all the Correct contact info to call/email my boss directly.

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dryburn

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#2118309 2-Nov-2018 09:49

JREkiwi:

I hate being a me too in these threads, but had some interesting conversations as I was passed around a number of Vodafone reps the other day.

Been with Vodafone for 20 years and currently have 3 mobiles plus Broadband, Landline and Sky.

We have a modest discount on the mobile plan, but was looking to upgrade to more data but was interested in seeing if I could maintain that discount.

Was told that no, that wasn't possible but they'd be able to do me a great deal on the broadband plan instead. Oops, no they couldn't, and in fact my broadband plan would be increasing because the free Sky Sport I currently have is going to disappear. Way to put a damper on the conversation! They could reduce my bill back to it's current level by cutting services, but no way they could do anything else. When I said with the increased cost, I'd need to re-evaluate who I'd being using for a provider going forward all I got was "Oh, OK"

John

I had the exact same response, when told that the current market is way less than what they are offering.

"Oh, Ok" you gotta be kidding me, they need to work on customer retention

Now the only reason why everyone on here complains about Vodafone, is because we enjoy their services and want to continue to stay with them but if they can't keep customers happy by matching the current market offerings they will loose them

Lias

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#2118315 2-Nov-2018 09:54

To be fair they must have some ability to make good offers or else I'd never have gotten my original offer which started this thread.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

JasonParis

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#2118317 2-Nov-2018 09:55

JREkiwi:

I hate being a me too in these threads, but had some interesting conversations as I was passed around a number of Vodafone reps the other day.

Been with Vodafone for 20 years and currently have 3 mobiles plus Broadband, Landline and Sky.

We have a modest discount on the mobile plan, but was looking to upgrade to more data but was interested in seeing if I could maintain that discount.

Was told that no, that wasn't possible but they'd be able to do me a great deal on the broadband plan instead. Oops, no they couldn't, and in fact my broadband plan would be increasing because the free Sky Sport I currently have is going to disappear. Way to put a damper on the conversation! They could reduce my bill back to it's current level by cutting services, but no way they could do anything else. When I said with the increased cost, I'd need to re-evaluate who I'd being using for a provider going forward all I got was "Oh, OK"

John

Hi John. I think this might be a case of the "computer says no " and isn't reflective of our strategy for our customers. I'm really keen to ensure that our existing customers, especially the ones like yourself that have been so loyal to us over the years - are very well looked after. Can you please send me an email at Jason.paris@vodafone.com so I can look into this for you?

Thanks

Jason Paris

JasonParis

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#2118320 2-Nov-2018 09:58

alasta:

I had an interesting sales call the other day.

"Hi, I see your mobile is with Vodafone. Do you also have your fixed broadband with us?"

"Yes, it's on the same billing account as my mobile. Can't you see that for yourself?"

"Uh...yes...you're right".

Yes pretty frustrating for our teams that this is the case but it is all about to change and improve. Basically we have customer details across many tech stacks currently (Ihug, Telstra and Vodafone) which means our poor sales and service teams haven't had the ability to see a single customer view. This changed in late October and as we migrate existing customer records from the old tech to the new - we will finally have all of our customer data integrated on one system.

Jason Paris

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