certain websites are failing to load on home broadband but everything on mobile is fine

Forums › One New Zealand (including Vodafone, WxC, Farmside) › certain websites are failing to load on home broadband but everything on mobile is fine

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128 posts

Master Geek

#906026 1-Oct-2013 22:04

Maybe the worker ants Vodafone used to carry data down their lines went on strike and had to be replaced by a bunch of termites who insisted on receiving a two minute OSH briefing before making a delivery?

freitasm

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Geekzone

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#906036 1-Oct-2013 22:29

Just had some problems loading imdb.com now...

blakamin

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#906054 1-Oct-2013 23:14

This reminds me of the issues we had with Telstra cable in oz a few weeks ago. The told everyone to use Google DNS. Apparently turned out to be a routing issue with the local akamai CDN.

sbiddle

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#906101 2-Oct-2013 06:11

chiefie:
sbiddle:
chiefie: Anyone care to try my.yahoo.com??

Works fine for me.

How do the two sites I listed above work for you?

Took a long time.. as for mine, my.yahoo.com still not loading for me...

I seriously am thinking to find a VPN services; Vodafone InHome Cable is virtually useless for me now. And the network status page is a lie! http://networkstatus.telstraclear.co.nz/

Since I can get to my.yahoo OK how about I give you a VPN to my connection? :p

mattbush

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#906211 2-Oct-2013 09:55

This getting pathetic Vodafone...also the fact that you have only in the last few days accepted there in a problem.

Take some advice from Freitasm or watch your customers speak with their feet....

DavidVF

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#906229 2-Oct-2013 10:09

So,

As people have suspected, there have been issues with some of the caching infrastructure. We've pulled out various bits of the cache farm that we suspected of misbehaving, and are looking to sort out the underlying issues.

This should resolve the browsing issues people on ex-TelstraClear connections have been experiencing. Note, however, that some of the problems being talked about in this and the other thread have other causes (including some that are problems with individual connections), so I can't promise you that we've fixed all the issues. I am, however, extremely interested to hear from anyone on a cable or ex-TCL DSL connection who's still having problems with browsing (only - if you're having issues with gaming or ping spikes, it's probably not a cache issue; please please raise a ticket so we can deal with your individual problem).

For those of you who have asked why we have the caches in the system, given the problems they cause from time to time it's simple; they significantly speed up page load time for cached content, since you're fetching resources from a server that's ~10-20ms away, not 100-200ms away (and, of course, they save international bandwidth, but from your point of view, the important thing is that they do make a visible difference to web performance).

As for why this issue wasn't picked up by monitoring; that's an excellent question that I suspect is going to eat a significant fraction of the next week for me.

freitasm

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#906236 2-Oct-2013 10:17

DavidVF: As for why this issue wasn't picked up by monitoring; that's an excellent question that I suspect is going to eat a significant fraction of the next week for me.

David, thanks for the update. This question (alarms, monitors) is something that dates back to TelstraClear days...

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mattbush

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#906313 2-Oct-2013 11:07

DavidVF: So,

As people have suspected, there have been issues with some of the caching infrastructure. We've pulled out various bits of the cache farm that we suspected of misbehaving, and are looking to sort out the underlying issues.

This should resolve the browsing issues people on ex-TelstraClear connections have been experiencing. Note, however, that some of the problems being talked about in this and the other thread have other causes (including some that are problems with individual connections), so I can't promise you that we've fixed all the issues. I am, however, extremely interested to hear from anyone on a cable or ex-TCL DSL connection who's still having problems with browsing (only - if you're having issues with gaming or ping spikes, it's probably not a cache issue; please please raise a ticket so we can deal with your individual problem).

For those of you who have asked why we have the caches in the system, given the problems they cause from time to time it's simple; they significantly speed up page load time for cached content, since you're fetching resources from a server that's ~10-20ms away, not 100-200ms away (and, of course, they save international bandwidth, but from your point of view, the important thing is that they do make a visible difference to web performance).

As for why this issue wasn't picked up by monitoring; that's an excellent question that I suspect is going to eat a significant fraction of the next week for me.

I just tried to call but gave up ..."exceedingly high call volumes....blah blah"

Still takes sometime to load http://us.battle.net/wow/en/

I am in Kapiti and this has been an issue for a couple of weeks now.

Brumfondl

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#906341 2-Oct-2013 11:38

I can confirm the battle.net issue. page took at least 45 seconds to load. I am also still having issues with any and links posted by Stuff in Twitter e,g, @NZStuff: Cinema set to ban disruptive moviegoers http://t.co/tAOYbiNB6H

About 45 seconds seems to be the average load time for a link that is not working properly.

At the moment I am all for a shutdown of the caches. Pages taking 5 seconds to load is still a lot more desirable than 45 seconds.

Brumfondl

freitasm

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#906343 2-Oct-2013 11:42

I am trying to download some software (200 MB) from http://antivirus.comodo.com. The first two attempts failed to start and the third one just got interrupted after three minutes (and it had downloaded only 10 MB at that time):

DavidVF

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#906379 2-Oct-2013 12:26

Once again, thanks to those people who're feeding in their problem reports.

For those on cable, might I ask for an additional piece of information; if you can include the first couple of octets of your IP address i.e., if your address is 1.2.3.4, include the 1.2 portion (or more, if you're happy putting it out into a public forum).

Thanks

AidanS

458 posts

Ultimate Geek

#906382 2-Oct-2013 12:37

DavidVF: Once again, thanks to those people who're feeding in their problem reports.

For those on cable, might I ask for an additional piece of information; if you can include the first couple of octets of your IP address i.e., if your address is 1.2.3.4, include the 1.2 portion (or more, if you're happy putting it out into a public forum).

Thanks

You could ask people to PM you their IPs?

-Aidan

mattbush

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#906387 2-Oct-2013 12:41

http://us.battle.net/wow/en/ seems to be corrected now...thanks

DavidVF

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#906396 2-Oct-2013 12:50

You could ask people to PM you their IPs?

That's true; it's just easier to keep that info with the rest of the problem summary in the body of the thread, so the other VF folks lurking around here can see it.

And I'm only really interested in the netblock they're in (so we can ensure there aren't any routing oddities), so we don't really need more than the first couple of octets.

Quinny

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#906398 2-Oct-2013 12:53

Ip 203.97.X.X
Business cable.

Ip 202.0.X.X
Home Warpspeed Cable

Most of this week has just plain sucked, pages not loading and timeouts.
Better today but using the example battle.net above over a minute to load still.

FTP transfers and some pages are totally unaffected.

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