[TelstraClear] T-Box Issues

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TelstraClear

566 posts

Ultimate Geek

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TelstraClear

#430465 24-Jan-2011 10:27

We apologise for the inconvenience of some channels being unavailable from time to time over the past 12 hours. This is not an and InHome TV or T-Box issue and we are investigating the issue with all relevant channel providers as a matter of urgency. We will update you as soon as possible

Russcolli

59 posts

Master Geek

#430471 24-Jan-2011 10:33

Whoa, an official TCL response - good stuff.

Any chance of an official TCL update to Steve Jackson's letter to T-Box subscribers of 26 November? There are still lots of people having issues with this troubled product - its lots better but no way is it truly consumer sorted. I'm sure subscribers would be interested in an update on work TCL is doing to resolve the various issues, anticipated updates, heck, what about enhanced functionality.

How about it TCL?

Redr0c

6 posts

Wannabe Geek

#436421 7-Feb-2011 17:55

Redr0c:
ZollyMonsta:
Redr0c: I'm still having frequent problems with the 'blank screen' here in Wellington. ?Sometimes a reboot of everything will fix it, but mostly it takes several attempts to get it working again, occasionally over several hours.

When you get the "updating / please wait" message on start-up - is this the T Box updating its software or just the EPG?

Starting to wonder if I have (another) faulty unit.

Sounds silly but try a channel change. This will usually clear it.

Thanks - this works sometimes. Other times I have resolved the issue by unplugging and re-plugging the HDMI cable. If the TBox does not respond to the remote (front light flashes) only another reboot will fix the problem.

I was re-booting the box again today and noticed that it was very hot - much hotter than I would have expected a device with an external PSU to get. Could the reliability problems experienced by some people be caused by the box overheating?

Prytax

8 posts

Wannabe Geek

#436880 8-Feb-2011 16:47

Well I persevered long enough. Just got back from a four day holiday to find that my unit was freezing on the channel and all my recordings for the previous 2 days were stuffed. I tried rebooting several times, but every time it restarted the channel would freeze after a few seconds. Called TC and the guy tried to do something from his end but didn't fix the problem. So was advised that it would be a week before a technician could come out to fix it.

Sky TV are coming round tomorrow to put in a new MySkyHDI and TC have been asked to pick up their unit and refund my money. I'd rather pay $20 a month more to Sky and get something that works than continue with this beta unit.

Sorry Telstraclear you've really blown it this time.

@ZollyMonsta - I did try swapping the HDMI cable for standard RCAs but still got the frozen channel.

Hifarion

40 posts

Geek

#437051 8-Feb-2011 22:24

We are about to do the same.

- We are on our 2nd T-box which I suspect is about to die any day,
- Our install date was postponed after the discovered they had no stock, but didn't call to tell us so I waited at home, which meant we no longer qualified for a free install I was never told about.
- The family constantly moans when I have to reboot the box, TC tells me its requires updates - Then stops sending updates at 7.30pm!!
- And this week we recieved our TC bill with 4 months of T-Box charges, including $99 for the install which almost tripled out month bill!

This was the last straw! I sent a letter to TC customer service just prior to xmas asking for a discount - I had taking 3 days off work to swap box and the re-attemp to install, not to mention 8 hourts (approx) of collective phone time on hold to TC as our first box failed during the Clearnet email collasp and everyone was trying to reset the PW's.

The reply I got was a stock standard reply, and was told i would need to call another department (SARS Team??).

Companies of this size are meant to be the pillars of thier industries, this roll out has been amatuerish at best with zero genuine concern for the clients.

So, with a $400 phone bill from TC (which is normally $179), I plan to change to Sky next week.

Thanks TC, your've taught me a valuable lesson that cheapest is not always value for money.

Hif

zaptor

745 posts

Ultimate Geek

#437641 10-Feb-2011 09:48

Drat. I was hoping there wouldn't be so many T-Box issues/complaints after the initial teething period.

Since jumping ship from TC to Sky over a year ago I've just been patiently waiting for TC release their HD set top (which they have), and then for the various major early adoption issues to be worked through.

After the bad experience with my old TC set top (abysmal performance with the odd FTA channel), and the ongoing delay with their HD offering, I had little choice but to go with Sky after I purchased a Full HD TV. I figured by the time my 12-month period was up I'd be switching back.

Certainly, their promo joining offers are attractive (and would save me money). But, Sky has been rock solid since we got it, and my wife would not be happy if I replaced it with (what seems to be) such a glitchy product.

Hopefully TC will sort it out. But for the meantime I think I'll stay with Sky while keeping an eye on these forums.

clivestart

82 posts

Master Geek

Trusted

#438575 12-Feb-2011 13:57

We are having a weird issue, just for the last week or so. We are missing the end of recorded programmes. Yes, we do have the padding buffer turned on for 5 mins.

The book that comes with the T-Box says the padding buffer gets added to both end of a prog, so I would expect that if we are recording a 60 min show, our recording would last 70 mins (5 + 60 + 5). What seems to have happened is that the recording starts 5 mins early, records for 60 mins then stops! This is happening on 2 x T-Box (yes, we did that).

Anybody else seeing trouble with padding?

Thanks,

Clive Start
CVS Computing Ltd
CVS Computing Online Shop
CVS Data Security
Hosted Exchange, in NZ

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

Prytax

8 posts

Wannabe Geek

#438577 12-Feb-2011 14:00

Hi Clive. Did you set the padding up before or after you set up the recording? I found that any recordings that I had set up prior to changing the padding stayed at the previous padding setting. All you need to do is delete the future recording and then hit record again and the new padding should work.

Good luck.

clivestart

82 posts

Master Geek

Trusted

#438580 12-Feb-2011 14:03

Thanks Prytax! That may well explain our issue. Unfortunately it is not our only outstanding issue, but it certainly is one of the most annoying.

Clive Start
CVS Computing Ltd
CVS Computing Online Shop
CVS Data Security
Hosted Exchange, in NZ

clivestart

82 posts

Master Geek

Trusted

#438584 12-Feb-2011 14:10

Here is another padding question - if I am wanting to record 2 shows that start at 8:30pm, and already have a show recording to finish at 8:30pm, I cannot get that set up. I get told I have already got 2 programmes recording and I have to cancel one of them! Is this because of the padding?

Clive Start
CVS Computing Ltd
CVS Computing Online Shop
CVS Data Security
Hosted Exchange, in NZ

BigBadaboom

151 posts

Master Geek

#438610 12-Feb-2011 15:41

clivestart: Here is another padding question - if I am wanting to record 2 shows that start at 8:30pm, and already have a show recording to finish at 8:30pm, I cannot get that set up. I get told I have already got 2 programmes recording and I have to cancel one of them! Is this because of the padding?

If the one that finishes at 8:30 has padding, then yes. It will be using one of the tuners until 8:35. So you will only be able to record one of the start-at-8:30 programs.

To record all three, you would need to turn off padding. Delete and re-add the three programs. Then you could turn padding back on if you want.

clivestart

82 posts

Master Geek

Trusted

#438612 12-Feb-2011 15:47

Thanks BigBadaboom.

It is also good to get that gem of advice!

Clive Start
CVS Computing Ltd
CVS Computing Online Shop
CVS Data Security
Hosted Exchange, in NZ

geoffwnz

1587 posts

Uber Geek

ID Verified

#444230 28-Feb-2011 20:04

Still getting some issues with the T-box. Thankfully far fewer than the initial mess.
It decided to drop a series recording over the weekend. Unfortunately it was Shorty St, so has impacted the much needed WAF.
This is disappointing given that it's been behaving for a while now.
Also noted that it needed to be fully rebooted the other day to get the guide back.

Thoughts?

MotorDrive Rallying

r2b2

586 posts

Ultimate Geek

#444234 28-Feb-2011 20:12

geoffwnz: Still getting some issues with the T-box. Thankfully far fewer than the initial mess.
It decided to drop a series recording over the weekend. Unfortunately it was Shorty St, so has impacted the much needed WAF.
This is disappointing given that it's been behaving for a while now.
Also noted that it needed to be fully rebooted the other day to get the guide back.

Thoughts?

I've not had the problem with the guide but I've had the odd series link that has disappeared. However I'm not entirely sure if its the T-Box or some kind of change in the data provided by Sky that makes the T-Box think that its a different series... (in one case, the name changed for example)

Richard.

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