4 weeks ago the node in upper hutt went down from 11am - 8:30pm
ever since that day i have been getting 10-20 cable outages a DAY. the modem just powers itself off and back on again- clearly unacceptable
week one) technician came around and checked connectors .. didnt bother to look at modem log - left again, nothing changed
week two) had 2 technicians come out. first one replaced the modem as i suggested to them. second one changed the atteunator from 8db to 10db. all signal strengths are fine. problem still occurs
week three) tech changed atteunator from 10db to 6db . problem still occured
another tech came out. tested final reading and then said 'we will report it, it must be to do with the node' .. which i had been telling them since day1
NEVER ONCE DID THE TECHNICIAN LOOK AT THE MODEM LOG. EVEN THOUGH I HAD IT OPEN EVERY TIME AND I TOLD THEM TO LOOK AT ALL THE TIMEOUTS ETC - i can post the logs if anyone is interested
week four ) XMAS WEEK so am a bit more leniant .. havent heard anything however so i decided to give them a call today and see what was happening
the technician had no idea what was going on, after requesting civally to be put through to someone higher than him without sucess. i must have asked at least 10 times(he told me someone above him would just book a technician, i advised this was unlikely if they looked at the records and have decided there is nothing more then can do on site)he wanted to book another technician, i told him in the nicest way possible to get stuffed and that i wanted to speak to someone above him, in a more authouritve tone. again he refused. so i told him if he did not transfer me i would be reporting him to his superiors via email (thankyou for giving me your name at the start mr telstraclear worker)
he sent them an email asking them to call me and gave me a ticket number.
hope to hear back from them today.
its VERY unsatisfying being disconnected all the time,. i cant remember the last time i managed to stay online for 3 hours solid.
i might as well have ADSL
comments ? thoughts ?
(Moderator edit (BG) - Adjusted the all capital topic title )