3g data intermittent

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1eStar

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#113296 12-Jan-2013 13:46

I seem to get the red x for status most of the day. There's plenty of cellular signal. It makes it very difficult to use the Internet when it won't connect. What is the likely reason that the Internet connection is down?

Demeter

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#743785 12-Jan-2013 15:47

It depends on your location. Whereabouts are you?

^LS

1eStar

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#743885 12-Jan-2013 21:18

Mahurangi. I think the signal comes from Snells beach. Some moments the internet is streaming well. Then refuses to connect. Very frustrating, fortunately I have alternative reliable access through the opposition provider.

johnr

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#743887 12-Jan-2013 21:29

Have you logged a ticket on 0800 921021 explaining the issue?

Serving cell needs to be checked out

1eStar

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#744069 13-Jan-2013 13:52

Will do John R when I'm back in the area tonight. Thanks for the number

1eStar

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#746890 18-Jan-2013 14:35

I didn't get a chance to retry the connection while in the area. I presume Vodafone don't solely rely on customer complaints to ensure the network is still running.

sbiddle

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#746891 18-Jan-2013 14:43

1eStar: I didn't get a chance to retry the connection while in the area. I presume Vodafone don't solely rely on customer complaints to ensure the network is still running.

There are plenty of issues that can arise on networks that networking monitoring is incapable of detecting.