An important update about a recent payment error

Forums › Vodafone New Zealand › An important update about a recent payment error

zANavAShi

119 posts

Master Geek
+1 received by user: 17

Topic # 114333 16-Feb-2013 01:50

Anybody else received one of these?

Customer number: XXXXXXXX
Vodafone.co.nz  

Hi Xxxxxxx Xxxxxxx 

We've identified a payment fault and have fixed it today. 

Due to a system error, a payment of $93.1 was withdrawn from 
your bank account or charged to your credit card last night by 
mistake.

The full amount has been refunded back to your bank account or 
credit card today.

We recognise that this may have caused you inconvenience and we 
sincerely apologise for that.

We have identified what went wrong and have now fixed it.

Yours sincerely,

Ed Forsythe

Head of Billing and Collections
Vodafone New Zealand Ltd

Contact Us 
Residential support:0800 438 448
Business support:Call us on 888 from your mobile or 0800 400 888.
Use our contact form at Vodafone.co.nz/contactus
Vodafone, Customer Service, Private Bag 92161, Victoria Street West, 
Auckland 1142

turb

679 posts

Ultimate Geek
+1 received by user: 86

Subscriber

Reply # 763316 16-Feb-2013 05:29

Yup me too. Looks like the normal bill but taken out too soon.

Any company can stuff up, but not all of them deal with their customers in such a straightforward and honest way.

(I'm being nice on the basis that the problem is fixed - I reserve the right to change my opinion!)

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kiwitrc

4123 posts

Uber Geek
+1 received by user: 842
Inactive user

Reply # 763319 16-Feb-2013 06:55

Yes, no big deal.

Lias

2612 posts

Uber Geek
+1 received by user: 1293

Subscriber

Reply # 763355 16-Feb-2013 10:15

Not a Vodafone customer, but I'd expect them to offer a token credit.

I had ANZ do something similar recently, they rang me, apologised, and put a $50 credit into my account before I'd even noticed the problem!

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knidu

45 posts

Geek
+1 received by user: 4

Reply # 763370 16-Feb-2013 11:09

I got one as well - was wondering if I was special or if it was a widespread problem!

johnr

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 763390 16-Feb-2013 12:07

The email is not a hoax and refunds were done a few hours later to impacted customers

John

c3rn

251 posts

Ultimate Geek
+1 received by user: 13

Reply # 764035 18-Feb-2013 10:58

Lias: Not a Vodafone customer, but I'd expect them to offer a token credit.

I had ANZ do something similar recently, they rang me, apologised, and put a $50 credit into my account before I'd even noticed the problem!

I got the same email as OP but certainly don't expect any credit for it.

If this did happen to everyone that has a Direct Debit or Variable Credit Card payment with VF then it it would simply cost them way too much to credit everyone affected. Especially since this issue would of had no impact for most customers.

I assume that ANZ's issue was isolated to your account only so a credit would not have hit the company's books too hard.