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119 posts

Master Geek
+1 received by user: 17

Topic # 114333 16-Feb-2013 01:50
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Anybody else received one of these?

Customer number: XXXXXXXX

Hi Xxxxxxx Xxxxxxx

We've identified a payment fault and have fixed it today.

Due to a system error, a payment of $93.1 was withdrawn from
your bank account or charged to your credit card last night by

The full amount has been refunded back to your bank account or
credit card today.

We recognise that this may have caused you inconvenience and we
sincerely apologise for that.

We have identified what went wrong and have now fixed it.

Yours sincerely,

Ed Forsythe

Head of Billing and Collections
Vodafone New Zealand Ltd

Contact Us
Residential support:0800 438 448
Business support:Call us on 888 from your mobile or 0800 400 888.
Use our contact form at
Vodafone, Customer Service, Private Bag 92161, Victoria Street West,
Auckland 1142

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718 posts

Ultimate Geek
+1 received by user: 96


  Reply # 763316 16-Feb-2013 05:29
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Yup me too. Looks like the normal bill but taken out too soon.

Any company can stuff up, but not all of them deal with their customers in such a straightforward and honest way.

(I'm being nice on the basis that the problem is fixed - I reserve the right to change my opinion!)

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4123 posts

Uber Geek
+1 received by user: 842
Inactive user

  Reply # 763319 16-Feb-2013 06:55
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Yes, no big deal.


2809 posts

Uber Geek
+1 received by user: 1462


  Reply # 763355 16-Feb-2013 10:15
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Not a Vodafone customer, but I'd expect them to offer a token credit.

I had ANZ do something similar recently, they rang me, apologised, and put a $50 credit into my account before I'd even noticed the problem!

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+1 received by user: 4

  Reply # 763370 16-Feb-2013 11:09
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I got one as well - was wondering if I was special or if it was a widespread problem!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

  Reply # 763390 16-Feb-2013 12:07
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The email is not a hoax and refunds were done a few hours later to impacted customers


251 posts

Ultimate Geek
+1 received by user: 13

  Reply # 764035 18-Feb-2013 10:58
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Lias: Not a Vodafone customer, but I'd expect them to offer a token credit.

I had ANZ do something similar recently, they rang me, apologised, and put a $50 credit into my account before I'd even noticed the problem!

I got the same email as OP but certainly don't expect any credit for it.

If this did happen to everyone that has a Direct Debit or Variable Credit Card payment with VF then it it would simply cost them way too much to credit everyone affected. Especially since this issue would of had no impact for most customers. 

I assume that ANZ's issue was isolated to your account only so a credit would not have hit the company's books too hard. 

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