In the last 2 years i have not once been able to get one call resolution. i think that this is due to Vodafone not training there staff like they use to. i recall a day when you could call up about anything and the person at the other end new exactly how to deal with it.
I would love to see the call history on my account as i'm sure it would be many many pages long, manly me complaining about something taking 3 - 4 weeks to complete and thats IF the rep has decided to leave notes.
My latest saga has been dragging on for 2 weeks now, my faxmail isnt working, despite many calls they reassure me that i will be called within 48 hours from someone with resolution and still nothing, so i decide to call the dealer support line as i know.. *think that they know what they are doing. well the first thing that he tells me is that for the last 2 weeks the "TICKET" that was logged was sent to the wrong department, WHY DID CUSTOMER SERVICE NOT SEE THAT.
Oh, i have sent 2 complaint emails, both had a return email saying we will call you within 48 hours, 3 months later i am still waiting. I called customer service's and asked for a manager and i was told "sorry sir but they are in another building and i cant transfer you" i laughed and hung up, what else can you do..................................