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wscalioni

73 posts

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#119087 20-May-2013 11:03
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Hi,

Recently I've hired a Vodafone Naked Broadband plan. I live in Auckland CBD, precisely at the Heritage Tower (Hobson St) and have experienced poor speeds, usually between 2Mbits and 2.5Mbits.

I have my own (new) TPLink modem so I've tested using it and using the Vodafone modem (all the suggest tests in this forum). Both gave me the same poor results. As I don't have phone lines, I got no interference.

I'm sure if I choose to cancel my plan I will have to pay a big penalty fare and I wouldn't know which ISP to hire, so I would like to know if someone could give me any parameter because I would like to compare this horrible performance to other users in the same area, or if possible, in the same building.

As I am new to Auckland and new to Vodafone, could you guys give me some comparisson information or tips on which ISP to hire, if the problem is not the building wiring?

Cheers!
Willy

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PeterReader
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  #822289 20-May-2013 11:03
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



johnr
19282 posts

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  #822300 20-May-2013 11:05
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Hi Willy

Please post modem stats as Peter Read has requested if anything the issue is related to the wiring and not ISP

Were the speedtests done over WIFI or LAN cable plugged into the modem?

 
 
 
 


sbiddle
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  #822304 20-May-2013 11:11
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You'll need io provide the data requested above.

If the issue is wiring related causing low sync speeds it won't matter how many times you change ISP's, you'll still get the same results.

johnr
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  #822306 20-May-2013 11:15
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You could be connected to an exchange as well, Call the fixed line support team and ask if you are connected to an exchange and get them to check if you could be connected to a wholesale cabinet

wscalioni

73 posts

Master Geek


  #822349 20-May-2013 12:10
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sbiddle: You'll need io provide the data requested above.

If the issue is wiring related causing low sync speeds it won't matter how many times you change ISP's, you'll still get the same results.


Yes sbiddlr, that is what I'm trying to identify. If there is someone living in the same building...

But I will get the updated modem stats tonight.

Cheers.

wscalioni

73 posts

Master Geek


  #822354 20-May-2013 12:12
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johnr: Hi Willy

Please post modem stats as Peter Read has requested if anything the issue is related to the wiring and not ISP

Were the speedtests done over WIFI or LAN cable plugged into the modem?


Hi Johnr,

I will get the updated modem stats tonight and post asap.

I've done the tests over LAN cable and Wifi. And got the same results.

Cheers.

wscalioni

73 posts

Master Geek


  #822359 20-May-2013 12:16
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johnr: You could be connected to an exchange as well, Call the fixed line support team and ask if you are connected to an exchange and get them to check if you could be connected to a wholesale cabinet


Humm... That is interesting, I'm going to ask them now.

Thanks.

 
 
 
 


grkiwi
68 posts

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  #822439 20-May-2013 14:00
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I am also experiencing poor speeds from 2 different naked broadband lines, one in Rosedale Auckland and one in Browns Bay Auckland.
A quick speedtest.net to US and European servers gives 375ms ping at least and not over 3Mbps download, where in NZ servers (WxC) I have 18ms ping and 16Mbps download.

Some external bottleneck?

Jaxar
383 posts

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  #822457 20-May-2013 14:41
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grkiwi: I am also experiencing poor speeds from 2 different naked broadband lines, one in Rosedale Auckland and one in Browns Bay Auckland.
A quick speedtest.net to US and European servers gives 375ms ping at least and not over 3Mbps download, where in NZ servers (WxC) I have 18ms ping and 16Mbps download.

Some external bottleneck?


It is normal to have a higher ping overseas than in NZ. I guess you could describe that as an external bottleneck.





Please note: I have a professional bias towards Vodafone.

grkiwi
68 posts

Master Geek


  #822461 20-May-2013 14:51
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Tracert to 8.8.8.8 clearly shows bottleneck to sydney ;)

2 17 ms 17 ms 18 ms be2-100.bras2ftc.akl.vf.net.nz [203.109.130.162]
3 16 ms 17 ms 17 ms be9-100.ppnzftc01.akl.vf.net.nz [203.109.130.161]
4 17 ms 17 ms 17 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.226]
5 18 ms 17 ms 17 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.225]
6 276 ms 276 ms 276 ms ggl-router.syd.vf.net.nz.130.109.203.in-addr.arpa [203.109.130.2]
7 276 ms 276 ms 276 ms 72.14.237.21
8 276 ms 275 ms 275 ms google-public-dns-a.google.com [8.8.8.8]

wscalioni

73 posts

Master Geek


  #822637 20-May-2013 20:00
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Well guys, after all, there was a problem with the Vodafone Modem. Now I have 14 ~ 16Mbits. It is not the best but is way better than 2Mbits.

Thank you for your help!

Cheers.

johnr
19282 posts

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  #822674 20-May-2013 21:01
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wscalioni: Well guys, after all, there was a problem with the Vodafone Modem. Now I have 14 ~ 16Mbits. It is not the best but is way better than 2Mbits.

Thank you for your help!

Cheers.


That maybe all that is possible from the line, You can check this by looking at the modem line stats

johnr
19282 posts

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  #822675 20-May-2013 21:01
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grkiwi: Tracert to 8.8.8.8 clearly shows bottleneck to sydney ;)

2 17 ms 17 ms 18 ms be2-100.bras2ftc.akl.vf.net.nz [203.109.130.162]
3 16 ms 17 ms 17 ms be9-100.ppnzftc01.akl.vf.net.nz [203.109.130.161]
4 17 ms 17 ms 17 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.226]
5 18 ms 17 ms 17 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.225]
6 276 ms 276 ms 276 ms ggl-router.syd.vf.net.nz.130.109.203.in-addr.arpa [203.109.130.2]
7 276 ms 276 ms 276 ms 72.14.237.21
8 276 ms 275 ms 275 ms google-public-dns-a.google.com [8.8.8.8]


Way OT

grkiwi
68 posts

Master Geek


  #822682 20-May-2013 21:13
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Ooops... Sorry about the OT, that's what happens when you quickly post when working:)
If a moderator could move to new thread or delete and I will open a new one please?

wscalioni

73 posts

Master Geek


  #824963 24-May-2013 20:18
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johnr:
wscalioni: Well guys, after all, there was a problem with the Vodafone Modem. Now I have 14 ~ 16Mbits. It is not the best but is way better than 2Mbits.

Thank you for your help!

Cheers.


That maybe all that is possible from the line, You can check this by looking at the modem line stats


This means 16524 is my current speed, or it means this is the maximum speed the line can reach?



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