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DaveB

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#119226 24-May-2013 20:26
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I live in what has been a fringe area for both Vodafone and Telecom being Maungaraki. My Vodafone reception has been pretty poor for a number of years and so has my ex wife's (who lives just down the road).

I am aware that there is a lot of work going on with the change to next gen and have just noticed that my data connection on my phone is very fast, within the greater Lower Hutt area and now shows H+ (SGNote2).

The downside to this is that I have NO voice reception at home and am unable to send or receive calls at all now, and unable to send or receive texts. My ex partner in crime is in the same boat.

Is this drop in voice reception (or lack of it) why my battery is draining faster?

More importantly, who, where, what do I do about the fact that my phone no longer gets reception at home, which is where I need it most?

Before you ask .... no change of phone, furniture or plan of whatever kind. The only thing that appears to have changed is Vodafone data and my now lack of voice reception.

Any help appreciated.

Cheers DB



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PeterReader
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  #824973 24-May-2013 20:26
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



johnr
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  #824983 24-May-2013 20:30
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Work in the area is going on right now, Once the work is complete service will return to normal and should be better

It's major work with new hardware going in and not a 5 minute outage


 
 
 
 


johnr
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  #824986 24-May-2013 20:34
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http://www.vodafone.co.nz/network/speed/

Click on " more " below the words Better coverage We're upgrading our network in your area so you'll have better coverage and faster 3G speeds


DaveB

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  #824987 24-May-2013 20:34
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Thanks John, but its been almost a week now. How much longer should I expect this lack (or loss) of voice and txt comms ?

Cheers DB

johnr
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  #824990 24-May-2013 20:37
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If it is not back by say Tuesday let me know, Just soooooooo much going on 24/7 work


johnr
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  #824991 24-May-2013 20:39
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If you have a Vodafone home ADSL connection I could look at lending you a Sure signal unit in the mean time

http://www.vodafone.co.nz/services/femtocell/

sbiddle
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  #825006 24-May-2013 21:09
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Right now if you want mobile coverage in Maungaraki your only real options are a VF Femtocell or 2degrees.

 
 
 
 


DaveB

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  #825008 24-May-2013 21:10
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Thanks John. Much appreciated. This is probably not the place, but if I could get my 2 business lines and home line changed away from Telecom, I would do so. But I need a fixed IP address. Have looked at that Sure Signal a couple of times and yes, can see how that would work well. But ....

Appreciate you advice and offer.

Cheers again

johnr
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  #825012 24-May-2013 21:12
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Our business fixed line plans come with a free static IP address

DaveB

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  #825014 24-May-2013 21:19
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sbiddle: Right now if you want mobile coverage in Maungaraki your only real options are a VF Femtocell or 2degrees.


Thanks for the advice. I am assuming that VF Femtocell is the Sure Signal that John alluded to, which is certainly interesting. But there are issues with that especially as I work from home and just down the hill in Lower Hutt and require a fixed IP address for work convenience. Sadly this is quite a large additional cost to our two broadband connections.

Vodafone would be my carrier of choice and has been with our two mobiles. Our concern has been the drop of reception in the past week (which has always been poor, but now sadly lacking altogether.)

BTW the change to H+ on my SG Note2 is a huge difference when out and about. TuneIn Radio through the car speakers has never sounded better. Well done VF

johnr
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  #825015 24-May-2013 21:21
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Check DM I sent you Dave and once the work is complete in your region you will be pleased I know it's a inconvenience now sorry but the improvements will be worth it

John

zylex
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  #825811 27-May-2013 03:44
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I'm in the same boat (in Riverstone Terraces, Upper Hutt - assumedly serviced by general Upper Hutt or Totara Park which both also seem to be on the list that johnr posted the link to). I often work from home and had a morning last week where I thought my phone was unusually quiet, got to about 11:30am and I got a screen full of the whocalled text messages and other general texts - one of which was from Vodafone saying "we are upgrading the network in your area. you may experience some interruptions within the next week" :)

But I for one am more than happy to have put up with a lack of coverage over the last week or so - the reception where I am has always been patchy. It's a regular occurrence to have calls drop in certain parts of my house (reception is non terrible downstairs, acceptable upstairs except one end of the house), or get a few whocalled texts in a batch where I've had signal drop for a bit. I use the phone a lot while driving (yes, I do have a decent wired in handsfree before anyone comments) and can guarantee that every time I drive around one particular corner on my street, if I'm on a call, it will drop every single time, and has done so for the four years or so that I've lived up here.

At least, that was the case until a few days ago - on two different calls I managed to drive that particular piece of road without issue. I hope it stays that way, will be stoked if it does. General reception upstairs at home seems to be improving too, haven't really tried downstairs.

Any improvements around here will be welcomed, especially to 3G speeds. I generally work around Upper and Lower Hutt and Wellington CBD and our team rely on 3G for everything we do - job tracking systems and GPS tracking for staff/job handout, access to customer records, etc. so we make good use of it. More than happy to put up with lack of service temporarily for that too.

johnr - Just interested in the technical aspect of it, are you able to say much about what gets upgraded, and I'm assuming there's a reason why they are doing this 'incremental upgrade' rather than saying 'these locations need upgrading, so while we're doing it lets put 4G gear in there' (i'm guessing to do with population and/or VF client density in those areas, or i'd guess maybe 4G gear sits alongside 3G rather than simultaneously providing 4G/3G/DCHSPA/2G). Just interested and a quick search didn't bring up any specifics about how it works.

Also just on the subject mentioned above about femtocells (but slightly off-topic from the post - apologies) When the original Vodafone "sure signal" femtocells came out and they ran a $99 special I bought a few of them, still have a couple in boxes. Was going to set one up but I don't use the Vodafone Modem - running a Cisco and originally the docs for the Sure Signal said it had to be used with the Vodafone provided wireless modem, so I have a couple out being used by Family, etc. but didn't use one here for myself. Just looked them up on the Vodafone NZ site and that seems to be gone. Any idea if it is the case? (looking at johnr again) - admittedly haven't tested it out myself).

(mods - apologies if last couple of paragraphs deviated from OT a bit too much - feel free to split the post if necessary).

johnr
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  #825818 27-May-2013 06:37
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Hi zylex

The sites are getting a over haul from the ground up to provide 3G 2100Mhz 43Mbps Dual carrier and where needed for capacity another carrier or two on 2100Mhz and 3G on 900Mhz dual carrier 43Mbps

The 3G on 900Mhz is the part that is going to really improve 3G in building coverage,

Sure Signal units will work just about on any ADSL2+ modem just plug it in and try first time they can take up to 30 - 40 minutes to register

John


johnr
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  #828089 30-May-2013 06:12
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Hi DaveB

How is coverage today?

John

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