SHG1500 modem drops out so disrupts apple tv connection

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stevethomson

1 post

Wannabe Geek

#119455 1-Jun-2013 20:09

Hi Team,

We have Vodafones SHG1500 modem hooked up to our imac - 2.9 GHz Intel Core i5

We are having issues caused by modem going into a standby mode when left for 10 minutes.
When returning to the computer the connection has dropped (as seen by the mail programme showing inactive status) Within 10 seconds of a keystroke the connection returns. Unfortunately this is affecting our appletv connection. Since the connection drops out it also mucks with the apple tv sharing.
The ideal would be to have the modem set to be connected and ready all the time.
Is there such a setting?

Any help gratefully received.

Steve

PeterReader

6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#829356 1-Jun-2013 20:09

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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rokki

374 posts

Ultimate Geek

#829668 2-Jun-2013 15:31

Hi i think you need to talk to vodafone you may have a faulty one. I have one of these and mine doesn't do this nor can i find any setting in their either.

My gear 55" Samsung 4K SUHD LCD HDR , Denon AVR-4200W Reciever in 7.1.2 Surround , Denon 2 Channel Amp to power ceiling speakers , Combination of Polk Audio Fronts And Tannoy Surrounds plus 2 Cambridge Audio Ceiling Speakers Pioneer Downfiring Subwoofer , Oppo UDP-203 UHD Player , Roku Ultra , Apple TV 3

gstarkey

78 posts

Master Geek

#829695 2-Jun-2013 16:42

How do you know it is the modem going into standby mode?
Could it be the imac putting wireless into 'standby mode'?

Demeter

709 posts

Ultimate Geek

Trusted

One NZ

#831066 5-Jun-2013 16:13

Hi Steve, as mentioned it does sound like your modem is either on the blink or something else may be causing the disconnection. Definitely one for tech support I'd say - they will be able to help you isolate the issue and discuss some options with you.

Cheers,
Lon