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If you are posting regarding DSL speeds please check that
- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing
- you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.
Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:
- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above
Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.
A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.
I recommend you read these two blog posts:
- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?
I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.
These links are referral codes: Sharesies | Mighty Ape
Twitter: ajobbins
ajobbins: I had this too at previous places in Wellington. When I went into the Telstra Clear store on Courtenay Place at the time, I was told that they basically don't want to fund any new installs.
If you premises also is wired with cable they would connect service, but they had no interest in new installs.
DoggNZ:ajobbins: I had this too at previous places in Wellington. When I went into the Telstra Clear store on Courtenay Place at the time, I was told that they basically don't want to fund any new installs.
If you premises also is wired with cable they would connect service, but they had no interest in new installs.
Bugger, roll on UFB
johnr: The check advises " Here are the Vodafone services we may be able to offer you at "
Some INFO comes from Chorus , Some is our own for cable as I understand,
It's not that easy to get 100% accurate until a request for service is actually done and sometimes a physical site check has to be done
geek4me:johnr: The check advises " Here are the Vodafone services we may be able to offer you at "
Some INFO comes from Chorus , Some is our own for cable as I understand,
It's not that easy to get 100% accurate until a request for service is actually done and sometimes a physical site check has to be done
My address shows -
Broadband & Home Phone (Cable) ›
Ultra Fast Broadband and Home Phone (Cable) ›
Ultra Fast Naked Broadband (Cable) ›
Vodafone TV ›
None of these services are available and the list does not even include ADSL which is available. It would have been more correct to say "Here are the Vodafone services we can not offer you at"
Since cable was not available two Vodafone technicians visited our home (did a physical site check) and connected us to ADSL in November 2013. So "a request for service" has been done but the address checker has not been updated - it is sadly still 100% inaccurate.
johnr:
Address checker is not 100% inaccurate it advises I can't get VDSL here at home in Takapuna but I can get UFB which is correct
Address check on my parents address Greenhithe they can't get UFB but can get VDSL which is getting installed next week which is correct
John
Common sense is not as common as you think.
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