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Ultimate Geek
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Topic # 121017 21-Jun-2013 09:34
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Hello,

My partners iPhone 5 was dropped and now has a smashed digitizer, LCD looks fine. Shes only had it about 3 weeks but hasn't had time to look at Apple Care or Vodafone's policy. Does she have any options or just get it repaired privately?

Thank you

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  Reply # 840765 21-Jun-2013 09:34
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

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- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

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- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

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  Reply # 840802 21-Jun-2013 09:51
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Apple are now doing IP5 screen replacements at apple stores in the US but that's not a lot of use to you in NZ.

We do the screen replacements for $280 in Rotorua but there will be someone who can sort it near where you live.

Unfortunately physical damage is not a warranty issue, apple can do an out of warranty replacement for around $400 but it's still cheaper to replace the screen.



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  Reply # 840823 21-Jun-2013 10:02
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nitrotech: Apple are now doing IP5 screen replacements at apple stores in the US but that's not a lot of use to you in NZ.

We do the screen replacements for $280 in Rotorua but there will be someone who can sort it near where you live.

Unfortunately physical damage is not a warranty issue, apple can do an out of warranty replacement for around $400 but it's still cheaper to replace the screen.


Could you please elaborate more on this part, what do you mean by physical damage is not a warranty issue?

Unfortunately physical damage is not a warranty issue, apple can do an out of warranty replacement for around $400 but it's still cheaper to replace the screen.

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  Reply # 840838 21-Jun-2013 10:16
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It basically means if you break it, its not on warranty. So you will have to pay what it costs to fix it. If you have some kind of insurance on the phone then that might cover it.

There is quite a lot of places now that do repairs of iPhones that have had their displays damaged. From what I understand they change the glas and screen when they fix them.




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  Reply # 840856 21-Jun-2013 10:25
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See this is exactly why we need an Apple Store in NZ. Walk in, hand over the broken iPhone. Pay the replacement fee if you broke it, or pay nothing if it's a warranty claim. Get given a plain brown box from under the counter with a refurbished iPhone in it. Walk out.

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  Reply # 840862 21-Jun-2013 10:32
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gehenna: See this is exactly why we need an Apple Store in NZ. Walk in, hand over the broken iPhone. Pay the replacement fee if you broke it, or pay nothing if it's a warranty claim. Get given a plain brown box from under the counter with a refurbished iPhone in it. Walk out.


Not so good when your phone is only about 3 weeks old, as per the OP, and you get a refurbished phone that is who knows how old.
I'd rather keep my own phone and just pay to get a replacement screen, if I broke it.





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  Reply # 840867 21-Jun-2013 10:36
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gehenna: See this is exactly why we need an Apple Store in NZ.


The fact that Adelaide got on earlier this year gives hope that on a population basis Auckland might get one in the near future.

But for Apple to open a physical presence in NZ makes it harder for them to order a double Irish and Dutch Sandwich for their NZ earnings, - so opening new countries is always a big step....

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  Reply # 840870 21-Jun-2013 10:41
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I would try replace the screen myself it it was my device,
Looking at the youtube videos for iPhone 5, it looks incredibly easy to replace the screen compared to an iPhone 4
 



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  Reply # 840873 21-Jun-2013 10:43
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Looks like the option is a private repair then. My house insurance will probably cost more to do the claim than the cost of the screen. Thank you. I've got a topic under Mobile handsets for recommendations in Christchurch.

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  Reply # 840874 21-Jun-2013 10:45
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CYaBro:
I'd rather keep my own phone and just pay to get a replacement screen, if I broke it.



Refurbs come with the same warranty and quality controls as new iPhones.  Who's to say the refurb you got didn't just have a damaged screen as well?  As soon as you get your replaced-screen-iPhone back you essentially have a refurbished phone anyway, only if it's not done through official channels you have no recourse if anything goes subsequently wrong, and you void your AppleCare warranty from that point on.

I'll take a refurb any day.

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  Reply # 840967 21-Jun-2013 12:14
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gehenna:I'll take a refurb any day.


This.

And I must say I was seriously impressed by Apples service when we had to get my wifes iPhone fixed:
http://weblog.bergersen.net/2012/09/got-to-love-apple-sometimes/

This is a phone that was bought online from Apple.




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  Reply # 840969 21-Jun-2013 12:21
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If you go through apple you also have the option to have a hold put on your credit card and have them send you a foward replacement.

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  Reply # 841166 21-Jun-2013 16:45
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gehenna:
CYaBro:
I'd rather keep my own phone and just pay to get a replacement screen, if I broke it.



Refurbs come with the same warranty and quality controls as new iPhones.  Who's to say the refurb you got didn't just have a damaged screen as well?  As soon as you get your replaced-screen-iPhone back you essentially have a refurbished phone anyway, only if it's not done through official channels you have no recourse if anything goes subsequently wrong, and you void your AppleCare warranty from that point on.

I'll take a refurb any day.


refurbs actually go through even more quality control than brand new ones

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  Reply # 841185 21-Jun-2013 17:13
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AndrewMac:

refurbs actually go through even more quality control than brand new ones


Not with all manufacturers, but I believe apples ones are very good. I have had a DOA refurbished item before with another manufacturer, and it was not in a great state, even though it was being sold directly by the same manufacturer. 

Yes we need a proper apple store in NZ, and it would then be a simple process for the OP, as apple stores look after their customers. But they should probably contact apple NZ/Oz, and they may help, but I think they will have to pay.

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  Reply # 841191 21-Jun-2013 17:28
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I smashed my iPhone 4 screen a year or so ago.

Thankfully I am in Melbourne and we have an Apple store so I made an appointment, went in and walked out about 5 minutes later will replacement. Cost AU$175 (which my insurance covered anyway).

NZ certainly needs an Apple Store.




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