Switching from ADSL to Cable?

Forums › Vodafone New Zealand › Switching from ADSL to Cable?

profrink

234 posts

Master Geek
+1 received by user: 39

Topic # 123349 4-Jul-2013 12:23

Had a quick search and couldn't find anything similar (probably due to how new the take over is).

I've got ADSL, phone and SKY all through VF on the same bill. Connection is great, but have been looking at switching to the cable service for a big speed bump. However, I am not a fan of the T-Box and would like to keep MySky.

Is it possible to simply swap our ADSL connection/plan for a cable one (and pay the difference) but keep Sky coming over the satellite (MySky) and everything on one bill?

May not be possible due to marketing packages etc, but if anyone has experience or info it would be much appreciated.

PeterReader

5528 posts

Uber Geek
+1 received by user: 249

Trusted

Geekzone

Lifetime subscriber

Reply # 849198 4-Jul-2013 12:23

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

kharris

935 posts

Ultimate Geek
+1 received by user: 228

Trusted

Reply # 849227 4-Jul-2013 12:54

Vodafone only offers T-box with cable packages as far as I am aware. I am pretty sure they don't offer discounted Sky with cable BB.

My understanding is that the two billing systems are still completely separate so you would not get these on the same bill anyway.

So you options probably are:
1. Stick with what you have
2. Get cable broadband and get TV directly from Sky
3. Get cable broadband + T-Box.

You be best to call Vodafone and just ask them.

profrink

234 posts

Master Geek
+1 received by user: 39

Reply # 849285 4-Jul-2013 14:57

kharris: Vodafone only offers T-box with cable packages as far as I am aware. I am pretty sure they don't offer discounted Sky with cable BB.

My understanding is that the two billing systems are still completely separate so you would not get these on the same bill anyway.

So you options probably are:
1. Stick with what you have
2. Get cable broadband and get TV directly from Sky
3. Get cable broadband + T-Box.

You be best to call Vodafone and just ask them.

Cheers - forgot that the billing systems are still separate.

#2 would be the option to go for then.

Demeter

709 posts

Ultimate Geek
+1 received by user: 404

Trusted

Vodafone NZ

Reply # 849334 4-Jul-2013 16:14

We have a specialist team who can help with this kind of transfer - feel free to call them on 0508 662 277 for more help and advice on the best way to get this done :)

Lon

http://community.vodafone.co.nz
onlinecare@vodafone.co.nz