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Ultimate Geek
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Topic # 123495 9-Jul-2013 18:41
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I just saw that the Vodafone Mega Naked and Chocka Naked plans include free double data for the next twelve months increasing the plans from 100GB -> 200GB and 200GB -> 400GB. But this is only for new customers only??

My question is: Why is it only for new customers only?

I personally think that Vodafone should be rewarding loyal customers that have been spending money with them previously.

What does everyone else think, should Vodafone reward current customers as well as new customers?

Link to their naked broadband plans page

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  Reply # 851940 9-Jul-2013 20:42
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What I find also interesting is how new cable customers can't get that deal - I've recently signed up and I was told I wasn't able to get ADSL because cable was already installed in my area :-/




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  Reply # 852145 10-Jul-2013 08:50
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While I completely understand it from a marketing and sales perspective. You are right, these deals do tend to be a poke in the eye for existing customers who may have turned down other companies delas to stay with VF.

On the other hand, if other ISPs come to the party and try to match the deal, you might be offered a retention bonus if you indicate your desire to switch to another provider. If VF can afford to do it for new customers, they should be able to afford to do it to prevent losing them too.




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  Reply # 866020 25-Jul-2013 16:51
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when you first signed up to VF you would likely have gotten a deal of roughly equivalent value - whether than was 2 months free, free tbox or something along those lines. so it's not like you are missing out.

now if they were to create a permanent plan especially for new customers that existing customers couldn't get I could see how you would be annoyed, but this is just a temporary promotion.

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  Reply # 866229 25-Jul-2013 22:11
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NonprayingMantis: when you first signed up to VF you would likely have gotten a deal of roughly equivalent value - whether than was 2 months free, free tbox or something along those lines. so it's not like you are missing out.

now if they were to create a permanent plan especially for new customers that existing customers couldn't get I could see how you would be annoyed, but this is just a temporary promotion.


That's true, but Vodafone have recent form in this area (for example when they launched their new plans (Choice, Mega etc)).  It's a legit business model I guess, but really isn't a retention play.  I noticed Slingshot is doing the same with its latest offer.

It seems to me it's only the other big NZ telco that seems to roll out new benefits to both new and existing customers - albeit not necessarily to the same scale.

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  Reply # 866253 25-Jul-2013 23:17
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slightly off topic but Snap always gives there old customers exactly what they are offering the new clients so there are ISP's who do it




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  Reply # 866256 25-Jul-2013 23:24
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True.  IMHO Snap get it.

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  Reply # 866369 26-Jul-2013 09:36
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Over the past year or so, both our home and business packages have improved, cheaper line rentals more data etc, each simply involved talking to them and agreeing to sign on terms. So it is possible to get at the better deals, ya just have to speak to them. I think they will also offer retention packages if you say that another company is offering you x deal, again, speak to them.

Our home contract is up next month I think, I'm really hoping that vf release a UFB plan or 2 as the cable is now in our street, would prefer to stay with vf as I have had a good experience over the past 3 years or so

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  Reply # 866573 26-Jul-2013 13:26
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sen8or: Over the past year or so, both our home and business packages have improved, cheaper line rentals more data etc, each simply involved talking to them and agreeing to sign on terms. So it is possible to get at the better deals, ya just have to speak to them. I think they will also offer retention packages if you say that another company is offering you x deal, again, speak to them.


That's kind of my point.  If you're already a customer you don't seem to get the advantage of new plans/increase unless you ask and by the sound of it, commit to another term.

Our home contract is up next month I think, I'm really hoping that vf release a UFB plan or 2 as the cable is now in our street, would prefer to stay with vf as I have had a good experience over the past 3 years or so


That'd be the 'Supernet' that's all over the telly at the moment.  I guess now they're pushing ultra fast broadband, they'll start selling UFB/Fibre outside their cable areas soon.

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  Reply # 866618 26-Jul-2013 14:17
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Fail to understand what is "super" about their broadband offerings to all those outside the kapiti/Christchurch cable areas, time will tell I guess

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  Reply # 867476 28-Jul-2013 17:52
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You can get Double Your Data for free.. I know. Because I got it. I got it for a year, I was on 100GB then gave the Retention team to give me a deal so they made my plan $95 and made my Data 200GB. The only thing is that you'll be on a 12 month contract, but that's not bad since you shouldn't be leaving them anyway.

Just ring up and you'll get the deal.. Haggle with them. Be firm and have a good tone and pray that you have a kind CSR. I had an Indian lady the first time and she wouldn't give me anything so hung up and I rang up again and got another person and got the deal.

Reminds me.. My contract just recently ran out.. So I need to ring up again!

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  Reply # 867515 28-Jul-2013 19:33
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I signed up with Paradise, back in 2000.

They were subsequently gobbled up by TelstraClear.

TC were recently gobbled up by Vodafone.

Be nice if they threw us aquistions a bone.




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  Reply # 870018 1-Aug-2013 14:51
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It's very strange marketing or product offerings when they offer 400GB to their non cable customers but only 150GB to their cable customers. I have no idea if they have rationalised their international backhauls now but if they have, now would be the time to rationalise their product offerings also.




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  Reply # 870119 1-Aug-2013 16:34
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The simple answer is its a bribe.
You probably got a bribe to join company x/y/z when you first joined. The only problem is looking back the bribe you got does not appear as good as the current bribes being offered new customers. Its all perception you may have got a $200 modem which is now worth $100. New customers get the $100 modem and double data (which usually costs said company less) so in actuallity new customers generaly get less (at cost to the company) than ones who joined before them

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  Reply # 870143 1-Aug-2013 16:52
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I actually jumped ship and moved completely to Telecom VDSL+. So my VF/TCL bills came down from $200 to $80 which is basically phone and basic TV. $1400/year loss for one customer might not be much in their sales but if more voted with their feet they might notice.




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  Reply # 870225 1-Aug-2013 19:11
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NonprayingMantis: when you first signed up to VF you would likely have gotten a deal of roughly equivalent value - whether than was 2 months free, free tbox or something along those lines. so it's not like you are missing out.

now if they were to create a permanent plan especially for new customers that existing customers couldn't get I could see how you would be annoyed, but this is just a temporary promotion.


Nope, I didn't get anything like that when I first signed up.

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