i got my current mobile contract through telstraclear(now vodafone), i recently tried to upgrade to another plan with vodafone but was told i have to pay to get out of my contract before i get a new one since its a telstraclear contract!! has anyone else had this happen to them? if im going to pay to break my contract i will not be getting a new one with vodafone
i did mention to them that i wanted to upgrade to another plan that cost twice as much as the current one im on. will more than likely just pay to break contract and go else where
Seems its not just for mobiles too. A friend can't swap to a better value newer vodafone plan for their broadband. They will also probably go elsewhere when the contract expires. I like telecoms system, afaik free swapping for broadband, and for mobile its a fee that changes based on the plan and the time with them.
edit: though i can see how it being a previous telstraclear plan makes the situation different, i prefer the idea of signing to a company rather than a specific plan, and telstraclear is now vodafone. It gives the customer more choice.
johnr: One important thing you did not advise us is how long ago was this contract signed?
Vodafone buying TCL does not change the terms of the contract you signed
was a 2 year contract with about 4 months remaining, i know it doesn't change the terms of contract, its not like i was asking to be put on a cheaper better value plan just forthe sake of paying less, was wanting to extend contract and move onto a more expensive plan, didnt think that would be a problem if i was willing to sign a new contract for x amount of time + current time remaining on current contract
johnr: You can't extend a contract term the contract has to be ended before another contact term can be signed agreed / to,
In the last 3 months it should not be a issue, I think any early resign fees ' might ' be waived as well
"You can't extend a contract term the contract has to be ended before another contact term can be signed agreed / to"
Why not? Strictly enforcing this will just annoy customers and allowing customers to swap plan types within the contract period wouldn't appear to do any harm.
I was able to change plans within a telecom contract no probs. I even changed to a cheaper plan once and they said it was fine.
However ,I did try to cancel a telecom plan 15 days out from expiry of a 24mth contract, but telecom wanted $150 --- I thought that was rather mean spirited.
If terms are renegotiated then a new contract needs to be signed, It's like if your employment terms change then HR will produce a new contract for the employee to sign,
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