Vodafone Red/Black plans after term query

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AKT

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#133913 7-Nov-2013 18:30

I am currently on a Smart Data plan but can change at no cost to a Red/Black plan. As I got a phone with my Smart Data contract I have to change to a plan priced with a phone included (but not getting an additional phone). At the time, whether or not you got a phone, the price was the same, the differential now is $25+GST for the same plan, with or without a phone. What I can't find out from the CSR is what happens when I'm out of contract - does the fee drop down to the lower price, or do you continue to pay the premium of the 'with phone' price unless you re-sign a new contract and a therefore a new term?

Cheers

Andy

PeterReader

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#928975 7-Nov-2013 18:30

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johnr

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#928987 7-Nov-2013 18:32

Sorry can you post your question again having trouble understanding but if a term contract ends then it's just goes BAU month to month

AKT

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#928999 7-Nov-2013 18:43

johnr: Sorry can you post your question again having trouble understanding but if a term contract ends then it's just goes BAU month to month

Sure,

Business Red with a phone = $120+GST
Business Red without a phone = $95+GST

They are the same plan with/without a phone. This was not the case with SmartData plans.

After the 24 month plan, does the price stay at $120+GST or drop to $95+GST. The agent I spoke to kept telling me about signing up for another contract.

I assume BAU = Business As Usual so presumably it stays at $120+GST/month.

A

johnr

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#929025 7-Nov-2013 19:09

If out of contract term then I suspect it would be lower price have you read terms for the plan?

JohnnyDrama

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#929085 7-Nov-2013 20:44

Yes it will stay at the same price, $120+GST
The 'without phone' price is when the plan is signed to a 12 month contract to receive the monthly plan discount. After 12 month contract expires this plan would revert back to full price as well

AKT

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#929163 7-Nov-2013 22:56

JohnnyDrama: Yes it will stay at the same price, $120+GST
The 'without phone' price is when the plan is signed to a 12 month contract to receive the monthly plan discount. After 12 month contract expires this plan would revert back to full price as well

This doesn't make sense to me - are you saying that if you sign up to a 12 month plan at $95+GST it will increase to $120+GST after 12 months???

My original query remains unclear - I will ask in the local VF store this weekend if they're open.

It depends on your view - is 'full price' $95+GST? I would have thought so. The older plans didn't make the distinction as they were the same price whether you got a new phone or not, so it made sense to get a phone whether you needed it or not. It seems harsh IMO to carry this over to new plans which clearly have a different business model.

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JohnnyDrama

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#929734 8-Nov-2013 21:11

AKT:
JohnnyDrama: Yes it will stay at the same price, $120+GST
The 'without phone' price is when the plan is signed to a 12 month contract to receive the monthly plan discount. After 12 month contract expires this plan would revert back to full price as well

This doesn't make sense to me - are you saying that if you sign up to a 12 month plan at $95+GST it will increase to $120+GST after 12 months???

My original query remains unclear - I will ask in the local VF store this weekend if they're open.

It depends on your view - is 'full price' $95+GST? I would have thought so. The older plans didn't make the distinction as they were the same price whether you got a new phone or not, so it made sense to get a phone whether you needed it or not. It seems harsh IMO to carry this over to new plans which clearly have a different business model.

A

Of course it makes sense! You're signing a 12 month contract to get the benefit of a monthly discount, once the contract ceases the benefit you receive will cease as well.

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GiantSeaPanda

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#929847 9-Nov-2013 09:08

JohnnyDrama:
AKT:
JohnnyDrama: Yes it will stay at the same price, $120+GST
The 'without phone' price is when the plan is signed to a 12 month contract to receive the monthly plan discount. After 12 month contract expires this plan would revert back to full price as well

This doesn't make sense to me - are you saying that if you sign up to a 12 month plan at $95+GST it will increase to $120+GST after 12 months???

My original query remains unclear - I will ask in the local VF store this weekend if they're open.

It depends on your view - is 'full price' $95+GST? I would have thought so. The older plans didn't make the distinction as they were the same price whether you got a new phone or not, so it made sense to get a phone whether you needed it or not. It seems harsh IMO to carry this over to new plans which clearly have a different business model.

A

Of course it makes sense! You're signing a 12 month contract to get the benefit of a monthly discount, once the contract ceases the benefit you receive will cease as well.

This is on the money. When you sign the 12 month term you are getting a plan fee discount in place of a handset discount. When your plan expires you go onto a month by month plan at the original 'real' price of $120 and month excluding GST.

AKT

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#930241 10-Nov-2013 12:50

GiantSeaPanda:
JohnnyDrama:
AKT:
JohnnyDrama: Yes it will stay at the same price, $120+GST
The 'without phone' price is when the plan is signed to a 12 month contract to receive the monthly plan discount. After 12 month contract expires this plan would revert back to full price as well

This doesn't make sense to me - are you saying that if you sign up to a 12 month plan at $95+GST it will increase to $120+GST after 12 months???

My original query remains unclear - I will ask in the local VF store this weekend if they're open.

It depends on your view - is 'full price' $95+GST? I would have thought so. The older plans didn't make the distinction as they were the same price whether you got a new phone or not, so it made sense to get a phone whether you needed it or not. It seems harsh IMO to carry this over to new plans which clearly have a different business model.

A

Of course it makes sense! You're signing a 12 month contract to get the benefit of a monthly discount, once the contract ceases the benefit you receive will cease as well.

This is on the money. When you sign the 12 month term you are getting a plan fee discount in place of a handset discount. When your plan expires you go onto a month by month plan at the original 'real' price of $120 and month excluding GST.

Neither of your statements are accurate:

There is no 'discount' mentioned on Vodafone's website for signing for 12 months. There is no monthly alternative, so it makes no sense to say there is a discount on the plans for signing for a 12 month term. You could argue there is a discount from PAYG prices for signing up to a term, but once your term finishes, you don't go to PAYG prices so it's not really valid.

GSP - There is no handset discount anymore. You pay more if you want a handset and less if you don't so if you don't want a handset, why would you go to the 'with handset' price when the term ends?

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AKT

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#930242 10-Nov-2013 13:02

johnr: If out of contract term then I suspect it would be lower price have you read terms for the plan?

Yes, but I can't find an answer.

The staff in the local store told me I can swap to the $95+GST plan but I need to call to do it....and the call centre staff want to put me on the $120+GST price plan, which I'd stomach if I knew it was going to drop down in a few months but they can't either answer or understand the question (I don't know which) as they keep telling me I can sign up to another term plan when my current plan finishes.

A

boby55

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#930245 10-Nov-2013 13:08

If you're on the $120+GST red plan, after your 24month contract your bill will still be $120+GST each month if you do not change plans / resign to a different plan. You will not automatically be reduced to the non hardware subsidized rate.

The same way if you're on the $95+GST non subsidized plan, after 12 months you will still be paying $95+GST per month. The only difference being that you are not locked into a contract.

AKT

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#930247 10-Nov-2013 13:17

boby55: If you're on the $120+GST red plan, after your 24month contract your bill will still be $120+GST each month if you do not change plans / resign to a different plan. You will not automatically be reduced to the non hardware subsidized rate.

The same way if you're on the $95+GST non subsidized plan, after 12 months you will still be paying $95+GST per month. The only difference being that you are not locked into a contract.

Thank you, do you know if you can change to the $95+GST plan from the $120+GST plan when your term is up without needing to re-sign?

A