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245 posts

Master Geek


Topic # 13426 9-May-2007 19:53
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Does anyone know who bond and bond get their mobile repaired by? is it mobilefonerepair?

If so are they complete tards? My phone firmware corrupted, i know this because it was fine before i tried updating it. I took it into bond and bond and its now been at the repairer for 10 days they said they started looking at it on friday and now as of tuesday it is still on the repair table (aka not doing sh*t table) is it normal for them to be taking so long or do they just stare at phones that don't turn on for a long period of time? I know its not B&B's fault but its frustrating when the phones been in repair for over a third of the time you've owned it.

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Reply # 70061 9-May-2007 20:47
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Yes, most (official) Vodafone handsets are sent to MFR, regardless of the retailer.

When I last dealt with MFR they refused blankly to give ETAs, and where in general shocking at their turn around times. This was one of the reasons why Telecom no longer deals with MFR, preferring to bring repairs in house, so as one would imagine, gaining more control over the whole process. For Telegistics the expectation is set at 5 to 10 working days from date it was sent (i.e. delays can occur through the customer not supplying POP's etc).

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  Reply # 70110 10-May-2007 11:19
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MFR repairs in Wellington are now handled by Next electronics, I know of a few people who've waited stupid amounts of time for their phones to even be entered into the que for inspection, let alone repair... quite frustrating I'm sure!!!

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  Reply # 70114 10-May-2007 11:38
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If your phone type has a local presence by the manufacturer, you could give them a call to see if they can help get it repaired faster.


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Reply # 70116 10-May-2007 11:46
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Jeffthechef: I know of a few people who've waited stupid amounts of time...


When Telecom use to use MFR, some phones where away over a month...

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  Reply # 70132 10-May-2007 12:47
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If you are in Auckland, there is a shop on K Road which do phone repairs same day, had mostly good experience with them.




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Reply # 70193 10-May-2007 17:03
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exportgoldman:

If you are in Auckland, there is a shop on K Road which do phone repairs same day, had mostly good experience with them.


Which is fine if you have an out of warranty repair job, but other than that to MFR it goes for Vodafone handsets...

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Reply # 70209 10-May-2007 17:55
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Ambrose_1: I took it into bond and bond and its now been at the repairer for 10 days


Probably waiting for the 'water damage' to set in.




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  Reply # 70214 10-May-2007 18:08
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They told me today it was sent to Auckland for repair, who would be doing it up there?

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  Reply # 70216 10-May-2007 18:11
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MFR are based in auckland. AFAIK they may send it to other centres based on the brand.

I.E. Nokia might be repaired in wellington etc.



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  Reply # 70217 10-May-2007 18:20
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Its a Sony Ericsson K800. Is there anything I can do to get them to remove their fingers from their butts. I think i am pretty much at the mercy of them.

A workmate just did a engine swap at work in 2 days on a 2000 Rover, alot more time consuming than reflashing a phone, yet did it in a a fifth of the time.

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  Reply # 70225 10-May-2007 19:13
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Telegistics (telecoms repairer) take detailed close up pics of the phones with liquid damage..

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  Reply # 70228 10-May-2007 19:42
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Ambrose_1: A workmate just did a engine swap at work in 2 days on a 2000 Rover, alot more time consuming than reflashing a phone, yet did it in a a fifth of the time.


I bet your mate doesn't have a multitude of rover engines to transplant though ;)



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  Reply # 70238 10-May-2007 20:31
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Who said anything about water damage?

2 weeks for a repair job is unacceptable these days imo, if they are that backed up they need to take on more technicians or something.

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  Reply # 70249 10-May-2007 21:36
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Ambrose_1: 2 weeks for a repair job is unacceptable these days imo, if they are that backed up they need to take on more technicians or something.


Upto 2 weeks (i.e. 5 to 10 working days) is the industry norm, and in most cases is considered acceptable.

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  Reply # 70250 10-May-2007 21:38
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nzbnw:
Ambrose_1: 2 weeks for a repair job is unacceptable these days imo, if they are that backed up they need to take on more technicians or something.


Upto 2 weeks (i.e. 5 to 10 working days) is the industry norm, and in most cases is considered acceptable.

nzbnw


Industry norm or just this shop norm? I suppose its the same thing.

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