A telco customer of WxC (a small ISP reselling WxC VoIP services) has been providing a new customer of ours VoIP services for sometime.

This customer is wanting to port their number to us.

We've submitted a port using the details the small ISP told our new customer and we've found out that:

1) Small ISP doesn't own the number, WxC does
2) According to WxC, the number is on a "retail" account not a "wholesale" one

The problem is WxC is rejecting the port request because we don't have the correct account details this number is on.

Wondering if someone from WxC may be able to help me?