[TelstraClear] Linksys Router installation problems

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Shaz

7 posts

Wannabe Geek

Topic # 13634 21-May-2007 13:09

Hi There,

We have recently switched to TCL, had our internet connected fine - but am now having problems installing a wireless router into the mix. After reading some feedback on GZ, I purchased the Linksys WRT54GL. The installation CD looked like it will overcome my non-tech ability, but have seemed to have hit a wall and don't know what to do next.

After entering all the IP, gateway etc address as given by TCL ok - I am thinking the problem could be with secure access or something?! I have tried to set it up with 'disabled' security and a variety of the other secure options you can do, but really have no idea what I am doing here.

I know the idea is to get the router working with the cable first of all before going wireless - but can't even seem to do this.

Not sure if this is enough info for anyone to help me with - but would appreciate any ideas that you can give!!

Thanks

timmmay

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Reply # 71664 22-May-2007 13:23

Does the internet work if you plug the cable modem directly into your PC? That's the first thing you need to do, before you set the router up.

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Shaz

7 posts

Wannabe Geek

Reply # 71675 22-May-2007 13:41

Hi,

It used to work (when the TLC guy set it all up), but it doesn't seem to now - though I haven't checked this again in the last day.

Kind of thinking I need to somehow get back to the start again?!

Thanks

timmmay

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Reply # 71678 22-May-2007 13:50

Until the cable is working when plugged into your PC don't even look at the router. Call TC if you need help settings things up, they're usually pretty good if you can get through to them.

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01EG

300 posts

Ultimate Geek
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Reply # 71708 22-May-2007 15:19

Hi Shaz,

Check your PM.

Cheers

Shaz

7 posts

Wannabe Geek

Reply # 71709 22-May-2007 15:21

Ok - will give that a go - patience is a virtue!

Thanks

Shaz

7 posts

Wannabe Geek

Reply # 71720 22-May-2007 16:58

01EG,

At the risk of sounding incredibly stupid - what is a PM?

Thanks

01EG

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Ultimate Geek
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Reply # 71721 22-May-2007 17:16

"Private message", under your profile. I sent you a message and this is why I asked you to check PM.

tallPete

99 posts

Master Geek

Reply # 71723 22-May-2007 18:00

I bought exactly the same router yesterday and installed it last night no problems.

The router is in addition to the equipment you received from TCL, so you should remove your new router from the mix and get your internet connection going again. After this, put in your CD and follow the instructions exactly (ie before connecting your new router to anything). Hopefully it will all work. You will need to plug in the cable that currently plugs into the back of your computer from your TCL modem into the back of your router and another cable from the back of your router to the computer. Your new router isn't a replacement for your existing modem.

Cheers,
Pete.

Shaz

7 posts

Wannabe Geek

Reply # 71733 22-May-2007 18:47

Hi Pete,

Thanks - yes I did walk through the CD, but think tripped up at the security part as wasn't sure what settings to have in there.
I now have the internet working directly through the modem though, so will perhaps try the CD set up again. A few other sites have recommended not using the CD set up - but going through the URL 192.168.1.1 - but this page wont actually open.

Cheers
(sent you an email aswell)

tallPete

99 posts

Master Geek

Reply # 71747 22-May-2007 19:38

Well,

My CD installer has a big 'Start Here' button on it. It detected my modem after i had plugged in all the cables, and worked out all my settings for my ISP. It then asked me to set up my Wireless. Here, you can make up a name for your wireless network in the SSID field (I think it came up with 'default' or 'Linksys' there - you can name it whatever you want - this is what windows will say when it finds your network). The other fields should be set to WPA or WPA PK2 I think it is and AES in my case - I'm sure they will work for you. You will also have to type in a password or passphrase to secure your network - just make up a small sentence to use as a password - don't put any spaces in it - I used iloveyoupete01 believe it or not - my flatmates are very impressed.

After this it will try to connect to the internet through the router and hopefully all will be happy. If it doesn't connect then it will ask you to switch off your modem and restart it - I did this and all was fine.

Good Luck,
Pete.

Shaz

7 posts

Wannabe Geek

Reply # 71751 22-May-2007 19:53

Cheers Pete,

Have just tried the CD again - I now can't get passed the point 7 I think it is - have to enter a password, then it checks settings, and doens't actually go any further....agghhh

Will try yet again.

tallPete

99 posts

Master Geek

Reply # 71775 22-May-2007 22:07

Make sure you unplug your router, and your modem, before you start again. By this I mean switch them off by pulling the power cable out of the back, leaving for 10 seconds, and plugging the power cable in again.

Unplug them both, and then put in the power cable for the modem first, let it do its thing for about a minute, then power up the router, and try running the CD again.

Nety

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Reply # 71804 23-May-2007 06:35

There is a reset button on the Linksys. Unplugging it will not clear the settings that you already put in. Press the reset button in for 30 seconds. That will clear everything that you setup before. Then start the process from scratch.

What are you connecting to the wireless? Assume a laptop? Whatever it is you need to work out what security it will support. If you can tell us the oldest thing that you want to connect via the wireless then we should be able to tell you what security to use.

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Shaz

7 posts

Wannabe Geek

Reply # 71928 23-May-2007 17:43

Thanks - will try switching off in correct order and the reset button.

Yes, laptops - think the oldest will be about 2004/2005 - Compaq and Asus laptops.

Thank you