Longer wait for Vodafone At Home

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mailmonster

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Topic # 13635 21-May-2007 13:23

http://www.stuff.co.nz/4067280a28.html
Vodafone is believed to have pushed back the introduction of Vodafone At Home, a service that will let customers use their mobile phone as their home phone and make and receive free local calls.

why delay again vodafone.. ??? why do u ve to delay EVERYTHING!
including Billing (which is the core of the business?)

ajobbins

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Reply # 71510 21-May-2007 14:44

mailmonster: http://www.stuff.co.nz/4067280a28.html
Vodafone is believed to have pushed back the introduction of Vodafone At Home, a service that will let customers use their mobile phone as their home phone and make and receive free local calls.

why delay again vodafone.. ??? why do u ve to delay EVERYTHING!
including Billing (which is the core of the business?)

I suspect the delay is related to the billing upgrade currently taking place. Remember at the time they announced this date the new billing platform was planned to be in place by Jan/Feb.

Also bold makes your post a bit hard to read FYI

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mailmonster

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Reply # 71512 21-May-2007 14:49

adamj:

mailmonster: http://www.stuff.co.nz/4067280a28.html
...
Also bold makes your post a bit hard to read FYI

thanks...

simon14

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Reply # 72256 25-May-2007 20:38

Vodafone, vodafone, vodafone!

One thing that companies should never do is piss their customers off.

If Vodafone said in the first place that At Home wouldn't be ready until 2008, then people would have accepted that and waited. If they then laucnhed it early, people would have praised Vodafone for being ahead of schedual.

The fact that they said it will be ready by mid 2007 and then delaid it, really pisses customers off.

They seem to do this with every service.

If Vodafone said that BestMate OA wouldn't be released until 2008 and then laucnhed it at the end of 2007, customers would be happy.... but because they said it would be laucnhed in early 2007 and then failed to do so, customers are pissed off!!

Get better marketing staff Vodafone!!

3g

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Reply # 72267 26-May-2007 02:34

I TOTALLY agree - first rule I was taught (especially when dealing with IT projects) is SET REALISTIC EXPECTATIONS.
It's unlikely that you'll ever get a customer complaining because you finish early 8-).

This has really put Vodafone in my "List of companies that I'll dump as soon as possible".

For business+technical reasons I have to be with Vodafone - but if there was another GSM provider in NZ, I'd happily dump them right now. I'm not sure how many $$thousands we spend each month with them, but they certainly don't seem worthy of it at this point in time.

(I'll be interested to see what flag gets put by this post - I'm sitting in Munich at the moment).

freitasm

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Reply # 72274 26-May-2007 08:50

simon14:
Vodafone, vodafone, vodafone!

One thing that companies should never do is piss their customers off.

simon14, I agree with you on this, but... Did Vodafone actually give a date for Vodafone at Home, or was all runours anyway? The closer I got to see more information about this was a price rumour.

And I mean, c'mon... It's just a mobile phone.

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ajobbins

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Reply # 72283 26-May-2007 11:13

freitasm:

And I mean, c'mon... It's just a mobile phone.

And your a MS MVP in mobile devices! Hehe

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freitasm

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Reply # 72284 26-May-2007 11:15

Different things - it's a computing platforn, not a mobile phone (only). Have you stopped to check the difference?

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Reply # 72290 26-May-2007 13:09

freitasm:
And I mean, c'mon... It's just a mobile phone.

OK, you may be right about At Home but they have done this to other services liek bestMate.

Yes it's just a mobile phone, but that really doesn't make it ok to hype your customer base up and then delay delay delay.... you could say that statement about any service really!!

And just for the record people, i'm not a Vodafone hater.... when they do things right i praise them!! My blog on Sky Mobile tv is a prime example.

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Reply # 72292 26-May-2007 13:21

simon14: Yes it's just a mobile phone, but that really doesn't make it ok to hype your customer base up and then delay delay delay.... you could say that statement about any service really!!

But that's my point... I don't see where Vodafone is creating the hype. They have a similar service in Germany, and New Zealand news outlets and users are crying for this kind of service - but I don't remember reading any Vodafone announcement about this...

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Nightwyrm

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Reply # 72298 26-May-2007 15:42

3g: first rule I was taught (especially when dealing with IT projects) is SET REALISTIC EXPECTATIONS.

We do that! Our business customers' expectation is sometime in the next few years, if at all. That way, they really impressed if we supply a solution within months.

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Reply # 72315 26-May-2007 19:04

V'daf,ne will be putting VoIP units in the exchanges through iSlug whihc they then will plumb the existing copper wires into to provide cheap voice "exchanges"........ but,,, oh that's another systems merger.. uh, oh!

If I can work out this stupid VoIP client in my N95, i'll do VoIP over HSDPA.... Any takers on helping me getting this working????

I wish to use it to connect directly to iTalk.

simon14

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Reply # 72327 26-May-2007 19:49

paradoxsm: V'daf,ne will be putting VoIP units in the exchanges through iSlug whihc they then will plumb the existing copper wires into to provide cheap voice "exchanges"........ but,,, oh that's another systems merger.. uh, oh!
.

Are you drunk? Or was that just an honest mistake?